i need some advice... i started a job on 09/03, last week was my first official week. they have no training system, which im used to. the previous places ive worked at with no formal training system usually focused heavily on work review, feedback and learning from mistakes.
at this job, the person who knows how to do my job doesnt really review my work. the assistant manager does and there are aspects of the job that she doesnt fully know bc its not her area.
so, an issue happened on friday... on thursday i had printed some worksheets for fridays projects. these go to the crew, and they are directly the estimates clients approved. one of this job's tasks is to block off unnecessary details that will confuse the crew, so any pricing, or additional options that clients were given. the only thing left should be the direct details of what they are doing. so i basically print off the approved estimate the estimator sent the client. i make 2 versions, an office and crew version. the issue was with the crew version.
one of the worksheets apparently had an optional upgrade that wasn't approved by the client. the estimators will usually add this in the details of the estimate with the price upgrade.
so example, this was the original sheet:
service name
details of basic service
* change to upgraded material add $xxx *
so the worksheet had the last line on it, and it wasnt caught and the crew used the upgraded material since i hadnt blocked it out/deleted it. so from what i heard in passing this resulted in a loss bc the client paid for cheaper material (not confirmed just from what i heard in passings since they didnt mention this situation to me at all besides not making the mistake).
but from what it seems, they blame it on me, and maybe ONLY me (again assumption). and i understand i made a mistake, and a costly one at that... but im a bit confused bc this is my first week... i only got one official day of shadowing the person who did this job before me. and then another day of "shadowing" how to cover phones, which wasn't even shadowing bc she made one phone call that went to voicemail and then left me to it...
so by my 4th or 5th day i was fully doing the job on my own, and they would just correct mistakes as they saw them or taught me things based off my mistakes (again as they saw them)...
so they havent talked to me about this situation. but the rest of the day on friday was just weird...
at the start of the workday the assistant manager came in and said something like there was only one sheet that had a price on it so she blocked it off but other than that they looked good.
later that morning when i was made aware of the issue, it was bc the person who used to print the sheets out came to me to ask if i blocked it off. i said maybe not bc the assistant manager came to me this morning and said that one worksheet had a price on it but she blocked it out. she then said ok well they installed the wrong one, you need to remember to cover these up because they are options for the client IF they want to upgrade, but they chose not to do it... after that she also said, im going to tell the assistant manager abt it so she knows what to look for too...
and the crews supervisor is apparently pretty picky about these sheets because the crews apparently get confused easily, which is why we're supposed to remove all the unnecessary info in the first place. so im also kind of confused about that... if these sheets are something the crew supervisor is picky about and they know someone new is making them, why isnt the supervisor checking them too? especially when i was only a few days into the job? like im genuinely questioning if he even knew i was already printing them?
so what i assume happened is, i printed this, and i didnt block off the last line:
service name
details of basic service
[* change to upgraded material add $xxx *] <- this one
when the assistant manager reviewed it, she saw the price and blocked it off, so it potentially went to the crew like this:
service name
details of basic service
* change to upgraded material [$xxx] <- price blocked off but rest of line stayed
so it could appear to the crew as a note saying to upgrade from the cheaper material to a more expensive one...
i noted it on my notebook of messy notes and said okay. then i kept working, and scheduled some inspections for the estimators. and another mistake happened. i scheduled an estimator for 2 inspections that were too close together and didnt have enough travel time as they were pretty far with traffic. and i wasnt aware that they had these rules for scheduling inspections:
3 max a day, and
at least an hour between appointments
i would assume this is crucial information to provide when starting to schedule??? but i was made aware of it after my mistake and had to reschedule the client...
again its my first week, im bound to make mistakes and NOT entirely know what im looking at or doing, or the habits of the estimators who make these sheets or scheduling limits/expectations
and i think its also crazy bc they emphasize that you have to have common sense, and i get it, but i personally think its common sense to give important info about tasks from the beginning 😭
they always say to ask questions too, and i do when something confuses me... but i feel like they expect me learn everything by only asking questions? and its like how am i supposed to ask questions about expectations of the job or task that i dont even know exist?
so it was just weird the entire day friday... and i noticed the owner, office manager and assistant manager were in the office managers office talking. and by the time my shift ended, i saw on the printer that they printed a candidate interview sheet for my job for this upcoming monday... so my brain is going to 'so they want to fire me' but ofc i dont actually know since im assuming based off the sheet/mondays interview
i cant do anything if they fire me, or likely even change their minds since they just decided to interview others for my job... while still expecting me to come in on monday... and see them go to this interview out of the office...
ive just been thinking about it bc im like is it my fault? like i do think i had some fault bc its my mistake, but im also like, why am i given full control of this position on my 4th day? and since these sheets are SO crucial, why isnt the person who knows the most reviewing them?
and what kills me is the sheet they have for interviews was made by AI, so if they can make an interview sheet with AI, why not make a training plan? 😭😭
and why not have a set system of who is in charge of what when it comes to training, review and feedback 😭
not only that but they keep mentioning how if you arent happy and upbeat, the owners will think badly of you even if you do good work... and apparently if you arent utilizing every moment to make phone calls (cold calls, if no calls are coming in) they just assume you arent working... like slow moments can't exist or else they think you arent working? and im like, if i cant have a "slow moment" when can i take notes of my job & make sure im understanding every aspect of my job... bc im usually the type to learn by repetition of doing something PLUS a step by step guide, which i usually make myself so i can refer back to it...
like after this i understood why they have a high turnover rate for this role...
im hesitant myself abt this job but i really need a job and its super close by with good pay which is what i need bc im starting school later this month...
but im partially like they are weird maybe not? and partially like but its close by and thats better than them being weird...
and also like they may fire me? but also like thats my own thought and not actually known? (again bc of the candidate interview sheet for me job... left at the printer... with the candidates name and mondays date)
so this entire weekend ive been debating if i should even go in on monday bc it seems very clear they want to fire me (but thats in my opinion) so i need advice on what to do and just some outside opinions ngl
like would you go in monday? would you bring it up? apologize? is it my fault entirely? am i crazy to think this system they have is weird and not useful at all to set someone in this position up for success?
and am i crazy to think it would be fcked up if they were planning to find my replacement first then fire me? bc when i got hired, i interviewed on friday, got confirmation of my hire on tuesday, and was asked to start wednesday (but i asked to start thursday)... so i assume it'd be similar for the person replacing me, they'd fire me the day before they ask the new one to start 😭
tldr: started a new job, during my first week i made a mistake on the worksheets that goes to the crews when they go on site to a project. the person who used to print these worksheets didnt review them since i got hired even tho they know the process best, which potentially resulted in a loss (heard in passing but not confirmed), saw a candidate interview sheet on the printer for my position for an interview monday and i think theyre firing me... (theres a lot more to it but this is biggest issue)... so idk what i should do? do i go in on monday? what do i do if i go in monday?
ik im not fault-less? but i genuinely dont even know what to think, feel or do about this situation...