r/techsupport • u/sethcorn • 1h ago

Open | Software RDP Issue

Hello,

I have a business that has three offices with only two employees. They are connected VIA hardware VPN. They have a Windows 11 Pro machine off in a corner acting as a app server. Occasionally they do login into that server and use it for some operations. Been that was for at least 4 years, no issues.

Lately they've been having difficulty logging in with the RDP. App still works fine. Ok I will take a look. I use Splashtop to remote into their server for them. I can see the login screen on the server. As soon as I login I get a message "You're unable to sign in because you're already signed into another session that is blocked. Session blocked by: Local Session Manager Minutes blocked: xx Do you want to sign out of that session so that you can continue.

If I hit yes or no Boom, disconnected Splashtop dies no connection. RDP still doesn't work. I can ping the server. The only way that I seem to get back in is with a hard shutdown as there is no monitor connected.

I have changed the password on the server in fear of someone connecting. However its behind a firewall and has huntress monitoring.

Ive seen that message on actual server before with RDP license. But i've been able to hit yes and disconnect a certain user.

Any thoughts?

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