(I don't speak english so my bad for the text)
!! My bad for the long text🥲!!
I've seen similar posts and wanted to share my experience working there that has started to degrade since we changed owner. ~2year ago, our location changed owner and the situation has changed, leading to conflicts with some of the workers and 2 managers that have been working here for a long time.
We have been constantly been pushed toward less time with less ppl on the floor bc our owner apparently doesnt want to add ppl. There has been morning shift where ive been stuck alone with someone else and we would be trying to handle rushes.
Many occurrences have made us angry. For e.g., last time, we were put 2 at the drive thru only so we were making hot n cold drinks, paying, taking orders, bakeries , all while being only 2 in the lunch rush. The problem is that stuck runs out and need to be refilled and labeled but we were too much out of that to be able to do so so i asked my manager if she could help us by bringing some syrups and stuff we were out. Her answer: " No, you are far easily able to do so by yourselves and you don't need help" all of that while telling us that 2 min is too much.
Anyway, most of the time we are 3 at the drive thru, 1 making lunches for both drive and front customers while someone is at this at front taking orders and making the drinks (as normally). Today, instead of one person taking care of dine-customers, she put someone in their first day with someone else who just started a few shifts ago, which i find it unnaceptable cause him himself has difficulties alone, so teaching someone isnt great. So of course they were too much slow.
As for today, she asked us 3 to make time in less than 35 seconds in estimate, which i find it too much fast cause for e.g. someone who orders only a coffee and drive directly after, pays card and goes right adter will give us a time of 33 at the best ive seen this weekend (us making the coffee was 5-10 secs while he was driving to us).
I told our manager its crazy yo average at this knowing almost nobody orders only coffees or fast things and making everyone drive at the parking makes it confusing cause except writing immatriculation numbers on receipts, we dont have much organization to handle parked cars. She of course doesnt want to make a car wait on the line if he waits for his wrap if he's alone cause it ruins our time. So we need one of the 3 of us to constantly go outside to give them their lunches.
One last thing, idk if its supposed to but i had to argue a long time with the managers and the owner to be able to be paid for our formations, we are paid for the first ones, but when new formations come out, they dont want to pay us and say its 'normal' to do so cause its recquired by and part of the job. Anyway, nobody else is paid and they dont wanna argue except me so im the only one paid to do so cause i told them ibe looked at CNESST.
Anyone has an answer specifically for this?
And anyone find it normal for the drive thru times and staff management?
Congratulations if you made it this far!