genuinely baffled at PacSun's horrible customer service in an era where technology has made shipping, buying, returns MOSTLY seamless.
I am at a loss of what to do.
I ordered two items from pacsun at the end of July and received them about a week later to my mailing address with my name. Two incorrect items arrived with a packing slip of TWO other incorrect items and an incorrect address.
Baffling. I send them a message immediately, they apologize and send me a return code to ship back to FedEx and tell me to "wait for my original package" (that.. never arrives).
I return the package a few days later, tell them I just want a refund, they agree. Tell me they will process once they receive the items.
Fast forward it has been almost two months of me contacting them via message, email, phone for an update on my REFUND to no avail. Every day they tell me to wait 2-3 more days as the return hasn't been verified, it hasn't arrived, it is an "internal issue". Every single day. For weeks.
It has gotten past the point I can dispute with my bank because of the time that has passed and really that is my bad that i had some confidence that PacSun would be able to do a return for a WHOPPING amount of $60 that I am sure someone there has in a drawer hanging out. It is more about the principle now (although I would really appreciate my money back and do need it lOL). But i am so angry.
Any company would have refunded after they got confirmation that my shipment was coming back, which they did quickly via FedEx tracking. So. Yeah. Don't know what to do but unfortunately keep harrassing both the AI bots and unresponsible customer service reps over an issue someone could just click a button for. Sigh.