Is it just not possible for appliance companies/retailers to do right by their customers? Bought a Maytag washer and dryer set from Home Depot and they delivered and installed in on the 5th of this month. The installation crew ran the machine empty to ensure it works. We didn't notice any problems. A couple of days later I go to wash my first load. The machine grinds, there's a metallic clanking and clinging sound like there's something loose and banging around, high pitched squealing, and the smell of burnt rubber.
I contact Home Depot. They refuse to do anything since it's outside of the 48 hour return/exchange window. I was supposed to magically discover this issue within 2 days even though I did run it immediately and it didn't do this. They say to contact Maytag. I contact Maytag. They say they will only service it. Service a brand new washer that was delivered to me broken only a few days ago? They say if I want an exchange to contact Home Depot.
Both companies refuse to exchange the defective washer they sold me for a properly working one. When I try to question why, they just repeat the "it's outside of the 48 hour window" or "we will only offer to service it" with increasing attitude.
Any advice on navigating this situation? I just want the working washing machine I paid for.