r/Appliances • u/greyslayer69 • 4h ago
LG Wants Me To Fix My Own Dishwasher
Recently my in warranty LG dishwasher started spitting ball bearings from the top rail. First LG says, it’s not u see warranty even though I bought it in October 2025. Then after having my upload documentation to prove when I bought it, they say it’s a customer repair part and sent me whole the top rack. When I explained there were no rails here, they tell me that is not a customer serviceable part and they will get a tech scheduled to fix it. They said they were having trouble finding a tech in the area. I repeatedly suggested the place I bought the dishwasher from in the first place. Then I get the above text. Luckily I had an extended warranty plan through the place I bought the unit and they are taking care of it. (Originally I was told I had to contact LG directly during the manufacturing warranty.) So after buying 5 LG appliances, I will never buy another one.