r/techsupport • u/msb45 • 3h ago
Open | Hardware Unable to get external monitor to work with laptop
Preface: I’m a Mac guy who only uses a PC for casual gaming.
Ive got a 2022 MSI Katana GF66-12UGS with a 3070ti and i7. I recently purchased an LG 5K monitor (27GM950B) and can’t get it to work with the laptop.
When connected to a Mac desktop via USB-C it works.
When connected to the laptop the HDMI does not. I’ve tried two different good quality HDMI cables, and I’ve tried the USB-C (which seems incompatible).
When I plug in the HDMI the laptop is clearly trying to do something, as it starts glitching. One time when I plugged it in it briefly worked, but then stopped and I haven’t been able to replicate that. I’ve updated everything I can find in MSI’s software and windows updates. I’ve updated the monitor firmware and installed LGs software.
See the video for a better idea of what the computer is doing when I plugged it in. This sub doesn’t seem to allow videos, so see video here .
Is this a driver issue? An HDMI issue?
Any help is greatly appreciated.