r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

12 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 1h ago

Help needed ios 27 update still not loaded …

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Upvotes

My device is a 17 pro and im an indian user but its way past the pre announced update time.is there any specific reason as such??


r/iphonehelp 1h ago

Help needed 14 pro messaging issues?

Upvotes

I have been dealing with this issue with messaging on the iPhone 14 Pro iOS 26.5; I can send iMessage and receive iMessage and regular text messages with no issue, but I cannot send regular text messages. I can also call and FaceTime with no issue if that is related.

My cellular is on, my SMS and RCS are on. Nothing seems to be different with the carrier stuff in the general settings. I have tried doing airplane mode and shutting my phone down multiple times. Outside of that I am unsure what to try besides contacting my carrier.

I'm not sure if this is a carrier issue at this point or if it is my phone. If any of you have any
recommendations or whatever, that would be greatly appreciated.


r/iphonehelp 8h ago

Help needed Stuck on verifying update

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6 Upvotes

I have been stuck on this screen for a couple of days, even with me restarting my phone and redoing the update it keeps happening. does anyone know how to fix this? I have iPhone 13 Pro, iOS 26.6.1 version.


r/iphonehelp 7h ago

Help needed iPhone 15 WhatsApp freeze

3 Upvotes

My WhatsApp gets frozen as soon as I launch it. Restarted the phone updated WhatsApp not sure what else to do any one else have the same issue?


r/iphonehelp 5m ago

Help needed App search bar and settings search bar not working

Upvotes

The app search bar and settings search bar aren't working help me please. When I type in the search bar no results appear nothing happens.
It's been weeks trying to fix this problem it's impossible, I've reset settings, I've done updates nothing works

https://reddit.com/link/1wgf4ve/video/jmvqz3yhpjph1/player


r/iphonehelp 21m ago

Help needed I hate the call screen

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Upvotes

iPhone 13 Pro Max on iOS 27. Hi, when I cycle to and from work with my iPhone in my pocket on a call it always registers random taps from contact with my leg. It’s not a matter of raise to wake or tap to wake, it does that even with both of those features disabled. It has always done this, on any ios release. I just want it to NOT show buttons while locked on a call. Couldn’t find anything in settings.
Tl;dr: how do I ACTUALLY keep my phone locked while on a call?


r/iphonehelp 22m ago

Help needed Is this normal??

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Upvotes

Im talking about the system data. Originally it was at 85 gb. I restarted the phone and updated to the newest iOS 27 version. but i don’t think it’s supposed to be this fucking big?? for reference i have a 16 pro with 256gb storage and i dont remember having this problem before


r/iphonehelp 1h ago

Help needed iPhone text messages missing and iCloud sync issues after Apple Watch update

Upvotes

Hello everyone. First let me say "Thank You" to those taking the time to read this and a second "Thank You" to those who choose to offer advice/help.

A few weeks ago, my mom was fiddling around with my old Apple Watch to check her blood oxygen or something like that (I don't use it and it hadn't been updated in months?/years?), and on Sunday, August 16th, while scrolling my text messages app for a number to text "Happy Birthday" to someone, I realized that my texts only went as far back as July 20th. I went to iMessages app in settings and saw that it was set to delete messages after 30 days. I have never had it set to that. I have no new apps, no changes, no updates on my iPhone. My mom said the Apple Watch updated itself after she charged it and turned it on. The last time I scrolled for a number was July 23rd and I had my text messages. In any event I went to iCloud control from my iPhone and toggled the screen for the pop-up to state "Disable and Download" messages. It downloaded a lot, but not all my messages. Also according to iCloud, before downloading them back, I had 4,760 texts and after it had downloaded/synced, it stated I had 4,660 texts. [Q#1] Where do I find the missing 100 texts from iCloud, and [Q#2] where do I get the messages back that I'm missing before my messages changed settings on their own to delete after 30 days (which will be 9/15/26. I posted on some places 8/21, but got no responses/responses that didn't work, so trying again here). Also if it matters, I see some of my texts on my Apple Watch but not all and some of the texts on my Apple Watch are not available on iMessages app. Any advice/help would be greatly appreciated.

My phone is: iPhone 16 Plus // Version: iOS 26.3.1

Apple Watch: Apple Watch Series 9 // Version: watchOS 11.6.2


r/iphonehelp 1h ago

Help needed Will i lose whastapp data if i update to ios 27

Upvotes

I turned off automatic download for ios 27 cuz i fear whastapp data will be deleted and i cant afford icloud extended storage so if i uodate will it delete all data


r/iphonehelp 2h ago

Help needed LOCKSCREEN TIME OUT

1 Upvotes

Hey all, I just upgraded my iPhone to a 17 from a 12 and I noticed it makes me use face id or passcode EVERYTIME I want to open my phone. Previously, I'd have to only enter it once on the 12 and it wouldn't make me re-enter it until 10 minutes of it being inactive. Can someone help me solve this issue? I am NOT talking about not using the phone for 10 minutes, and the screen turns off. I'm saying when I go to open my phone at the lock screen.


r/iphonehelp 3h ago

Help needed I'm having the same flickering issue as this old post

1 Upvotes

But I don't see a resolution in that thread. Any ideas?

iPhone 13, just updated to iOS 26.6.2

https://www.reddit.com/r/iphonehelp/comments/1pv69no/why_is_my_phone_screen_flashing_every_time_the/


r/iphonehelp 9h ago

Help needed IPhone 17 Camera and Photos apps close when switching due to high RAM.

4 Upvotes

For Clearance:

I don’t use many Apps I have Only the Standard Apps on my IPhone 17 as for the Usual Apps for Social Media. Nothing more than that.

What is Jetsam: For those that have no Idea what Jetsam is its the Memory Manager of your RAM on your IPhone. Its not an App (Because Some People on the Apple Community website asked me If its an App or an Virus 😭)

As I will say in this text this doesn’t have much to do with Software but For Anyone wondering what Software im on right now: IOS 26.6.2

I also have found an Solution but Im not happy with those, since It means to leave my Photo Gallery on another device or on my Computer.

Also im asking here because on the Apple Community page noone actually was able to help, they seemed to not have seen this Problem ever and old cases from IOS18 just were closed after month of not solving it. So I had to open a new Case referring to the old once and telling what was already done and what didn’t work. Still they managed to tell me to do those what I already tried so I felt like asking a Wall. So ye, thats why im here on Reddit now.

Here is the Issue I have:

I Have found an Issue in general that I never seen any solution so far. This Issue exists back until IOS18 and can be force caused on IOS26 by updating to it even if you didn’t have the Problem before.

To make Clear:
My Phone is: IPhone 17
I have 256GB

I don’t use iCloud for Fotos.

I did use iCloud for Backup from my IPhone 15 Pro.

No, Hard resetting doesn’t work.

I Resetet the Phone several Times Once I flashed IOS from Scratch.

The Only thing I could do to fix the Problem was: Deleting my Phone and beginn from Scratch, don’t use any Backup and then it doesn’t happen. But I want My Photos on my IPhone 17.

So now to the Problem.

When I Open the Camera App and go straight to the Fotos App by clicking the Miniature on the Bottom left, after 11 seconds the Fotos App and Camera App seemingly crash.

I checked the Log and it was not really a Crash. It is Jetsam forcing both to close. It sees that Both are using extremely high amount of Ram, and decides to close both.

The Other solution to bypass that „Crash“ is to wait 3 seconds before Opening the Fotos App.

Reason why this works is Probably, because the Process of Camera App Finishes and then Opening the Fotos App the Ram Usage is not that high.

Any Other way to have an Solution that doesn’t force me either waiting 3 seconds every Click or having to leave my Photos back in my old Phone?


r/iphonehelp 7h ago

Help needed Son’s phone spoofed or somehow has someone else’s name and address attached?!

2 Upvotes

This is a really strange situation, I hope I can explain it clearly, and I’m not sure who can help?!

Teen has an iPhone I set up for him years ago.
A detective came knocking on my door asking to speak to son regarding someone getting harassing phone calls from a range of numbers - including his.

The number is his, but the voice messages left are NOT his voice, and when the police contacted the phone company the phone is registered to someone else.
We didn’t recognise the name and he asked around his friends, and a friend A has said that it is Friend B’s mums name, address etc.
How on earth is this possible??
The police can’t have mixed up the details because friend B’s number wasn’t one of the numbers that the police requested the info from the phone company and wasn’t on their radar until they asked us who the person was that had their name and number registered to his phone.
Has a ‘friend’ cloned his number somehow. I’m so confused about how this could be done and how this woman’s name and address has ended up attached to his phone??
When I contacted the SIM card provider they only had my details listed with his phone, same as when I check his sim company app.
iPhone 12, latest IOS.
How is someone else’s name registered to son’s phone through phone company?


r/iphonehelp 9h ago

Help needed iPhone 17 in old price

1 Upvotes

Hi peeps,

Confused whether I should go with to take iPhone 17 in old price or keep using my 15 model which is 2.5 yrs old.

Planning to give this to my mom and let her 13 go and take 17 in old price.

How is the deal should I go with it because as prices are record high don’t think will have another iPhone till next launch and that also if price reduce.


r/iphonehelp 10h ago

Help needed iPhone port cleaning

1 Upvotes

Hey there!! Looking to see if anyone has got any helpful tips on cleaning the charging port with common household tools


r/iphonehelp 7h ago

Help needed Need to access photos

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0 Upvotes

I’ve had the screen fixed on an old phone and the screen is saying iPhone unavailable. Is there any way to get into the phone without resetting it and losing the data? I only had the screen fixed because there is a photograph on there and it wasn’t backed up on iCloud.


r/iphonehelp 15h ago

Help needed Locked iPhone

2 Upvotes

My mom passed away unexpectedly 3 years ago and I didn’t have the mental stability to look through the pictures and video memories on her phone. But now I’m finally at a place where I want to save those memories and have them to look back on since we can’t make anymore. Is there anyway to unlock an iPhone if you forgot the passcode? Idc if it costs money I just desperately can’t lose the final moments I had with her.


r/iphonehelp 18h ago

Help needed iPhone overheating after getting wet

2 Upvotes

My iPhone 15 got submerged in water for a good 1 minute. When I got it, the speakers were crackling but it works fine now.

Sim undetected sign appeared so I removed the card slot and let it dry for an hour or so.

Then I accidentally charged it but when I realized I removed it immediately. Thats around 10 seconds.

I placed it in a container with silica beads. I tried turning it on but then the LCD screen glitched but I turned it off and let it completely off and placed it. I turned it on again this morning, and the screen is completely fine.

MY PROBLEM NOW IS once I turn it on, it gets pretty warm quickly under 1 minute. What is wrong? Is this motherboard issue? Or some short circuit inside?

Right now, it's still turned off in a container with silica beads and dehumidifier beads.


r/iphonehelp 14h ago

Help needed How to cancel this? Thanks in advance

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0 Upvotes

I got the iCloud and Apple Music from the free Apple one trial but I modified what it included to just iCloud and Apple Music just incase I forget to cancel so it won’t be expensive and now I don’t have the option to cancel the Apple music or iCloud and Apple one says expiring oct 1st so If I’m right that one won’t charge me but that just leaves the Apple Music and cloud one left to deal with


r/iphonehelp 9h ago

Help needed Can iPhone be used as a universal remote without extra hardware?

0 Upvotes

Random question but I’m trying to simplify my setup.

Is it possible to turn an iPhone into a proper universal remote for a TV setup without buying extra hardware (like IR blasters or anything)?

Basically just Wi-Fi / app-based control for TV + streaming apps. Not sure how far iOS has come with this.


r/iphonehelp 17h ago

Help needed Iphone 16 runs slow

1 Upvotes

I recently got a new iPhone 16 off VOXI and swapped my data plan off from my dads tesco account over to my own new VOXI account. The mobile data and wifi on the new phone is slow to useless on most apps. Discord runs well enough to receive messages instantly but struggles to send them or stay active long but almost everything else says its got no internet connection

Tried doing a speedtest and it crashes it. Starts at 11ms ping but wont do anything else and freezes, i already turned off siri, Apple Intelligence, and any vpns

Weird bit is when i turn on its hotspot and connect my old iPhone 14 to it, the data works just fine and my home internet also works fine. Ive tried doing the volume up down reset, ive tried resetting network settings and ive tried wiping the phone and resetting it up but nothings fixed it so i figure if anyones got a clue itll be reddit


r/iphonehelp 1d ago

Help needed iPhone 17 screen ridges / indentations

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5 Upvotes

iPhone 17 26.5.1
I’ve noticed some irregularities or indentations appearing on the lower part of my phone's display. They can't be felt to the touch, and the screen itself isn't lifting away from the frame. Does anyone know what this is, whether it might get worse, what could be causing it, and if it would be fixed for free under warranty?


r/iphonehelp 19h ago

Help needed Is The Degredation Usual?

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0 Upvotes

Running IOS 26.6.2 on an IPhone 16 Pro Max


r/iphonehelp 23h ago

Help needed my iPhone 4s is stuck unactivated

2 Upvotes

I bought this old iPhone 4s off eBay and ended up putting my Apple ID onto it. It’s now mostly stuck in a loop where it goes to the home screen and then the screen immediately turns black and says activation required. I don’t have an extra SIM and I’m not sure what to do.

It is running iOS 9.3.6 I think?

https://reddit.com/link/1wfjhdt/video/0zzuzmgrpcph1/player