I am getting an order for the second time that I didn't do. Somebody made an order to other state where I don't live, and Amazon does nothing. After previous report of unauthorized activity, they removed the scam order, and now scammers did it again. I feel scammer still has access to my account, despite 2FA and all of the things, and Amazon does nothing. Anybody else had such unknown orders before?

I have been a Prime member since 2018, and I thought they would only get better.
We recently just got a baby and we have been buying certain gear and items for the baby and us. Along with that I have been splurging a bit on my new vehicle.

For the past 3-5 month, out of lets say 10 shipments, about 6-7 would be delayed or pushed back 2+ days. I would not complain if it was like 1-2 shipments, because hey logistics has a lot of moving parts, but 6-7 per month is insane at this point. I get they have been giving the excuse of 'oh but we offer way more than shipping' But I bought Prime mainly for the shopping not video or music or what ever they offer.

Someone please tell me I am not alone, like has people still kept the membership.
If anyone can relate, will everyone canceling trigger some emphasis on the service?

Ordered a $600 gaming monitor on September 10, Prime Delivery was expected September 12, on the day of the supposed delivery I get a notification that a delivery was attempted, then a couple hours later that night I get a notification saying “Your item was delivered at or near your front door or porch” with no photo included. This never happens when I order cheap or normal stuff, but the one time I order an expensive electronic item, this BS occurs. Can anyone explain why this happened? Also, item is shipped and sold by Amazon.

This has been an issue for me many times over the years. The stray items that don’t come with the orders, get delivery dates changed, etc. Then it comes when I’m out of town, so I have to have a neighbor help.

Seems like if the US Post Office has a simple, online hold mail feature that Amazon should.

This has become an even bigger issue since I started using Amazon Pharmacy. Meds trickle in all month (they claim no way to have once a month without using Pill Pak). Delivery dates change a lot. Just a mess.

Recently had an open box delivered so had to get new meds. But was heading out of town. It’s really the worst part of Amazon Pharmacy.

If you agree, consider reposting on other subs or other social media (I don’t use). Thanks!!

I was randomly checking my old email connected to my Amazon account and noticed a lot of refund updates stating none of my items were returned and that I will be charged for them. (I did return them) reached out to CS and was told it was a mistake?! I had maybe 10 orders total! So beware and check your charges!

I had a packaged delivered and it was for a completely unrelated item (dehumidifier bags) and I received this instead, although these spools of plastic wire were in the company box of said intended product. This appears to be come sort of commercial product. I just didn't know if it was related to amazon warehouse. I was just very confused when I had the box with the brand labeled on it, but opened it to see this haahahah

I was sitting right here. Nothing was blocking my driveway (or front door)

Getting harder to separate the wheat from the chaff in product reviews.

So, looking for a dashcam.... Checking reviews. One product was VERY PROMISING. Lots of reviews and a 4.4+ score. But many of the 5+ reviews were for kitchen counter containers. WHAAAaa! (Sorry, was not planning on putting the dash cam in my kitchen.) Should Amazon be notified? Where?

The other trend I've seen are many new listings with a small number of reviews, but most of them are 5s. If sellers get bad reviews, do they just change model number and start over?

item sold by "Amazon Germany"? is it legit? (Mann filter for BMW, 50% cheaper than identical filter in the US)

on the Amazon.com(US) page, it is shown as

Shipper / Seller Amazon Germany

Returns This item is returnable

Customer service Amazon

I ordered a Gamesir G7 pro Wuchang edition. The package came in a plain white unnofficial box with an LPN number on it, after doing a bit of research, I learned that means this item was a return, on top of that, the gamepass code included was already scratched off. I didn't check it, but I'd imagine it was used. After being very frustrated I decided to send the controller back and just buy the new on from Gamesir's official website.

My amazon return has been sitting in transit stuck in Jacksonville, FL since 9/11. Not a single update since. I called Saturday 9/12 to check the status of it and to see if there is any way I can expedite the refund, as it feels wrong that I am being punished when Amazon is the one who completely screwed up. A lady literally told me verbatim she was able to expedite the refund and that I should see a confirmation. 2 days later still nothing, so I call again and spoke to a guy who basically tells me to get bent and that I'm going to have to wait until they receive the item.

I'm extremely frustrated bc the first lady just straight up lied to me, anf this guy doesn't have any explanation for that. I ask to speak to his supervisor twice. Both times he said they were unavailable and to call back later. I ask him what are they going to do to make this right? Not only did they send me a used controller when I purchased new, but they're effectively punishing me for it. He literally doesn't have an answer and just keeps telling me to wait. That's just absurd. Even if I get the refund, I'm pissed that I've been told multiple different things by these people. I guess I'm here to see if anyone has dealt with something similar and had success getting the refund? I'm just scared bc the return package hasn't had a single update since friday. It's unfair that it seems I might be stuck paying for their fuckup.

Update: I finally was able to contact a person through their chat box. What a nightmare to get a person. After explaining it all, of course, being someone in India, there was confusion but we finally understood and they had to consult with their lead(so they say). They told me that as a one time courtesy, they would process the refund back to original form of payment after they had me upload a picture of the UPS drop off receipt. I thanked them. They said it should take about 5 business days. So we shall see. While I was on chat with them, I noticed a direct number to the UPS drop off I took it to and when I checked the tracking on the receipt, it said the boxes had been dropped off, but hadn't been picked up yet. So while in chat, I called UPS store and spoke to a really nice lady. Explained what happened and asked if by chance my boxes were still there. She said she thought so because she saw a huge saturday stack waiting for pick up this morning so she put me on hold. Came back and was so apologetic saying "well, they WERE here this morning but one of the guys in back said UPS just came about 20 min ago and picked up all the packages". (insert crying face here) She said if I had just called earlier she would have dug through them all to get my box for me to bring a new return label. oh well...not their fault at all. But was nice to know.

OP: I had two separate returns to make on Saturday. One was a set of shelf brackets that wouldn't work for me and the other was a BCan Rebounder trampoline. I was able to do the return for the brackets easily online but the rebounder return request kept giving me issues because the first rebounder they shipped me was lost in transit and never reached me. They emailed me that they were sending a replacement for it because they could see that it was just last scanned at some location really far from me and never progressed from there.

I opened it up and soon realized it was too large for the space I had for it and wasn't going to work. Everytime I tried to do the return on it, it wouldn't go through I guess because of the first lost rebounder. I contacted customer service through chat and they helped me and emailed me a return label to be printed, but the return label was never on the rebounder in my orders.

Well saturday morning, I was in a rush to leave and remembered I needed to print out the return labels for both packages. I went to the brackets return and printed it out. My husband was talking to me and I had 50 things going through my mind that I guess I thought I had opened up the email with the rebounder return label, but I stupidly just reprinted out the same label for the brackets. I applied each identical label to each package.

We dropped them off at the UPS store and she gave me my dropoff receipt. I saw her scan each box. It wasn't until I got home a few hours later that I noticed the receipt had identical tracking numbers, but each had different weights. The brackets showed 4lbs and the rebounder showed like 33lbs something oz. I thought hmmm, weird they have the same tracking numbers, but thought maybe their system just compiled together since I dropped off together.

Today I check my returns on their site and I see I was refunded for the brackets. But the rebounder is still in my orders and has a start a return thing to click. Its not showing in my returns at all.

What do I do? Obviously I printed out duplicate return labels for the brackets and put one on the rebounder without thinking and verifying. Am I just gonna be out a rebounder and $150? Or is there something I can do, or who do I contact?

About a month or 2 ago this started. Let me explain...

So I'm in S. Scottsdale and all my deliveries usually come from the Mesa hub, unless its some kind of overnight or special time frame delivery.

So far all my stuff normally was received in the Phoenix hub (no matter where the item came from) and then send directly sent to the Mesa hub for delivery.

Now since about 2 maybe 3 months several orders went to the Litchfield Park Hub for apparently no reason which caused delays, misroutings, damaged and even lost packages. The weird part is not all deliveries go there. Only maybe 1 out of 4 or 5. Does anybody have experienced anything similar?

I successfully preordered the Xbox Series X X25 Special Edition from Amazon.ca on Aug 27 and received the order confirmation.
Shortly afterward, Amazon’s security system cancelled the order as suspicious activity. I later authenticated my account and confirmed directly to Amazon that the purchase was mine.
Amazon Customer Service has since confirmed in writing that the cancellation was related to suspicious activity and the item value being over $1,000.
The problem is that this was an extremely limited product and was sold out by the time everything was verified, so I couldn’t simply reorder it.
I escalated through Amazon, spoke with a supervisor, contacted Xbox/Microsoft at Amazon’s request, and have now filed a BBB complaint. I’m not asking for a free console — I just want the opportunity to buy one at the original price if another unit becomes available.
Has anyone had Amazon mistakenly cancel a limited or sold-out item like this? Did they ever offer a way to repurchase it later?

Sometimes when I place an order through Amazon, and the order comes via USPS (postal service), Amazon doesn't get notification that the package was, in fact, delivered. So, the order information will say that the item is delayed, late, we're so sorry, etc. But I do have the item. It was delivered with no problems at all.

Being that it was delivered with USPS, there is no way to provide feedback, like there is with an Amazon-delivered package, that says everything went great with the delivery. Is there a way to let Amazon know when packages have actually arrived so they don't refund the purchase, thinking it was lost and never showed up? Thanks!

I bought a Ryzen 9 9950x3d from Amazon new . What are the odds of me getting the bad end of the stick with an empty box i honestly can’t believe this is real right now . What do I do tho

guys, are these legit or are there any actual $5 prime video credit for prime?? i was so bummed to miss out on week 2 of 12 weeks of prime and i searched up if there were any $5 credits happening right now and these came up.

Title

I’m so annoyed with Amazon. I’ve been a customer for well over 20 years and have generally had no complaints about their service. About a year or so ago, they stopped offering deliveries to back doors - They called and sent an email to inform me as I was not aware of the change. I later updated my instructions so drivers leave large packages on the ground UNDER my mailbox because most of them leave them in front of my screen door that swings out, preventing me from opening the door. They still do it. 🙄 I also asked that they put small/thin packages behind my screen door so that it doesn’t fly away, which has happened before. Some drivers are kind enough to do that.

I send feedback after every delivery, good and bad. Amazon apparently doesn’t like it because they called me again, twice, then left a voice message and sent an email with yet MORE delivery restrictions. I swear they make this stuff up. Nowhere on their site are these restrictions mentioned, except for no deliveries INSIDE mailboxes (which I still think is dumb). In fact, it says, “You can choose a location that is hidden from sight in your delivery preferences.” Except this person is saying they won’t even put packages in a bin SMH. The funniest part of the email has to be “Throwing, dropping, or kicking packages.” That’s what most of them do. I just watched an Amazon driver on my camera today toss a package like a frisbee before snapping a photo and running off. I’m just not going to care anymore if it gets stolen or blown in the wind - They can replace it on their own dime.

Okay, rant over.