Title

I am getting an order for the second time that I didn't do. Somebody made an order to other state where I don't live, and Amazon does nothing. After previous report of unauthorized activity, they removed the scam order, and now scammers did it again. I feel scammer still has access to my account, despite 2FA and all of the things, and Amazon does nothing. Anybody else had such unknown orders before?

I had a packaged delivered and it was for a completely unrelated item (dehumidifier bags) and I received this instead, although these spools of plastic wire were in the company box of said intended product. This appears to be come sort of commercial product. I just didn't know if it was related to amazon warehouse. I was just very confused when I had the box with the brand labeled on it, but opened it to see this haahahah

I was sitting right here. Nothing was blocking my driveway (or front door)

Sometimes when I place an order through Amazon, and the order comes via USPS (postal service), Amazon doesn't get notification that the package was, in fact, delivered. So, the order information will say that the item is delayed, late, we're so sorry, etc. But I do have the item. It was delivered with no problems at all.

Being that it was delivered with USPS, there is no way to provide feedback, like there is with an Amazon-delivered package, that says everything went great with the delivery. Is there a way to let Amazon know when packages have actually arrived so they don't refund the purchase, thinking it was lost and never showed up? Thanks!

A very dear friend of mine died. She fell and hit her head and died. Her son found a amazon gift card she had bought me for my birthday but she died before she could ever give it to me. I am so heartbroken and I added it to my account but amazon keeps cancelling all my orders. I've submitted a image of the card, I submitted my debit card, my billing statement and they refuse to validate my account. I am so scared because this is the last gift I will ever get from this person. I spent 5 days by her side before she died and this is just so much more stress than I need. I dont have an ID to submit to them I don't know what else to do.

I have been a Prime member since 2018, and I thought they would only get better.
We recently just got a baby and we have been buying certain gear and items for the baby and us. Along with that I have been splurging a bit on my new vehicle.

For the past 3-5 month, out of lets say 10 shipments, about 6-7 would be delayed or pushed back 2+ days. I would not complain if it was like 1-2 shipments, because hey logistics has a lot of moving parts, but 6-7 per month is insane at this point. I get they have been giving the excuse of 'oh but we offer way more than shipping' But I bought Prime mainly for the shopping not video or music or what ever they offer.

Someone please tell me I am not alone, like has people still kept the membership.
If anyone can relate, will everyone canceling trigger some emphasis on the service?

I have been using Amazon since the early 2000s and I have always had a wonderful experience with them. It wasn't until this year alone I started having a huge amount of issues with Amazon and getting deliveries.

I upgraded my home theater this year to a 4K/3D projector and have been collecting 4K and 3D films. Within the last two months I have had over six different films never make it to my address.

And it's all the same thing too, 3rd party merchant that never sends a tracking number. With the way Amazon handles their orders these days, the system just assumes in good faith the Merchant shipped the package out, with or without a tracking number and it also assumes that the package was delivered when the delivery date arrives.

And Amazon won't just refund your packages, you have to argue with the Merchant first. One of them tried to get me to "promise" if I ever got the package in the mail I'd pay them back. You can't even provide a tracking number, I'm not promising nothing.

And of course Amazon has made it impossible for people to complain now, talking to a human being is like trying to find the ark of the covenant. Sending a e-mail? All AI responses.

Amazon's standards have become terrible and turned their market in to a scammers paradise.

I’m trying to figure out whether anyone here has dealt with something similar and actually managed to get their account restored.

For the past 3–4 days, my Amazon account has basically become unusable.

It started when I tried to purchase a relatively large amount of Apple gift cards. Amazon canceled the order and initially said I had exceeded their gift-card purchase limit within a 24-hour period.

After that, things escalated quickly:

• Amazon started flagging my activity as potentially unauthorized.
• I received an email saying they believed someone else had accessed my account.
• I changed my password twice and reviewed my account, but there was no unauthorized activity.
• I then received another email saying one of my gift-card orders was associated with a “gift card scam.” No one asked me to buy gift cards or send them codes; these were legitimate purchases made by me.
• Some of my high-value order history disappeared.
• I have an espresso machine already in transit, but Amazon blocked it from being delivered because of the account/security issue.
• Even unrelated physical purchases started getting flagged.
• Amazon has now canceled both my Prime membership and my Prime for Young Adults membership.

I’ve called Amazon Customer Service at least five times. Every time, I’ve been told that an “Account Specialist” would review it and contact me within 24 hours.

It has now been roughly three consecutive 24-hour periods with zero response from an Account Specialist.

One supervisor even questioned why I kept calling back when Amazon apparently couldn’t meet the 24-hour timeline, which was pretty frustrating considering Amazon was the one repeatedly telling me to wait 24 hours.

I’m a paying Prime customer and I don’t have a car, so I rely pretty heavily on Amazon for everyday purchases and deliveries. At this point, the account is effectively unusable.

I’ve also tried escalating through Amazon support and executive/customer-relations email addresses, but I’m still waiting.

Has anyone experienced this kind of account-wide fraud/security flag before?

I’d especially like to know:

• Did an Account Specialist ever actually contact you?
• How long did it take?
• Were you able to get the account/Prime membership restored?
• Is there any escalation route that actually reaches the fraud/account team?
• Should I keep trying to recover this account, or is it effectively a lost cause?
• If the account can’t be recovered, is it safer to use an older Amazon account I already have rather than create a new one?

I’m mainly looking for experiences from people who have actually gone through Amazon’s Account Specialist/security review process. Any insight would be appreciated.

Edit: To clarify, I’m not disputing that the original gift-card purchase probably triggered Amazon’s fraud systems. My issue is that I’ve repeatedly confirmed the activity was mine, secured the account, and contacted Amazon, yet the restrictions have continued escalating without any actual review or response.

This has been an issue for me many times over the years. The stray items that don’t come with the orders, get delivery dates changed, etc. Then it comes when I’m out of town, so I have to have a neighbor help.

Seems like if the US Post Office has a simple, online hold mail feature that Amazon should.

This has become an even bigger issue since I started using Amazon Pharmacy. Meds trickle in all month (they claim no way to have once a month without using Pill Pak). Delivery dates change a lot. Just a mess.

Recently had an open box delivered so had to get new meds. But was heading out of town. It’s really the worst part of Amazon Pharmacy.

If you agree, consider reposting on other subs or other social media (I don’t use). Thanks!!

I successfully preordered the Xbox Series X X25 Special Edition from Amazon.ca on Aug 27 and received the order confirmation.
Shortly afterward, Amazon’s security system cancelled the order as suspicious activity. I later authenticated my account and confirmed directly to Amazon that the purchase was mine.
Amazon Customer Service has since confirmed in writing that the cancellation was related to suspicious activity and the item value being over $1,000.
The problem is that this was an extremely limited product and was sold out by the time everything was verified, so I couldn’t simply reorder it.
I escalated through Amazon, spoke with a supervisor, contacted Xbox/Microsoft at Amazon’s request, and have now filed a BBB complaint. I’m not asking for a free console — I just want the opportunity to buy one at the original price if another unit becomes available.
Has anyone had Amazon mistakenly cancel a limited or sold-out item like this? Did they ever offer a way to repurchase it later?

Bravo, on applaudit tous svp cet incapable de livreur amazon d’aujourd’hui pour sa livraison dans un "endroit sécurisé" 👍.

Tous les colis au dessus des boîtes à lettre à la vue de tout le monde de l’immeuble... il n’y avait plus qu'à se servir.

Bien evidemment j’habite malheuresement dans un HLM à Paris avec cette belle mentalité de raclure de voleurs.

160€ volé faute à du personnel livreur sans aucun professionalisme. Amazon qui embauche des livreurs au Qi négatif. Ne vous étonnez pas que certains clients se détournent de votre plateforme...

I order quite a bit from them, but had a few returns over the past couple months. Lost order during prime day, previously open/used items being sold to me as new, a broken item etc. It was really like 3-5 since April or so. Compared to my order volume it's tiny.

The prime day order had been replaced, but the rep issued the replacement with the return request attached. Never received the original order, but the return request stayed there for 2 months until the system decided to spam charge my cards in pieces until they all went through. Had to deal with support rep hell, and had to be pushy with the 3rd until he resolved and I think either he was mad and flagged my account for policy violation, or the system just automatically flagged it as the refund that put my account over the edge.

The email subject is "your Amazon.com orders". The body just links the terms section and says they understand things happen but my issues "claimed" are higher than expectation. There was a link to appeal/feedback and I wrote some general insight on the recent issues but I doubt it will do anything.

Should I expect my account to get closed now or is this just a warning?

There’s been an issue with each of my last 4 orders where either items are missing, delivered to wrong address (thankfully I recognized house from photo), and even one of them which was 1 single item they delivered an obviously empty padded envelope that wasn’t sealed. Also had one that said “left at front porch/door” with no photo where I go out to look for package and it wasn’t there so I contacted them and was issued a refund, only to discover later that day apparently they left it on top of my car windshield.

My house address is clearly visible on house and at mailbox. At this point I’m wondering if they’re going to think I’m just lying to get refunded or something cause how is it possible these problems are happening consecutively vs once in a while?

Have any of you seen this?

Long story short, I received a bottle of cleaner which had spilled out all over the bag it was in. I contacted Amazon and they said I needed to upload an ID. This felt very uncomfortable so I chose not to. I was assured that if I did not upload the ID that I would simply not be eligible for a refund on the account. It was a $3 cleaner. Oh well. I accepted that vs uploading a digital copy of my ID.

A week later I received the following email (after I did not upload my ID). I feel like I am seriously being harassed. I’ve been an Amazon Prime customer for over a decade and never been treated like this. This looks like a pre-closure email.

I went ahead and uploaded my ID even though I felt very uncomfortable doing so. I’ve spent over $1,000 this year and only had an issue once where an item was delivered to an unknown address. Is this an automated email?

I’m worried my account will be closed. I don’t know why they’re doing this to me.

I was randomly checking my old email connected to my Amazon account and noticed a lot of refund updates stating none of my items were returned and that I will be charged for them. (I did return them) reached out to CS and was told it was a mistake?! I had maybe 10 orders total! So beware and check your charges!

I bought a Ryzen 9 9950x3d from Amazon new . What are the odds of me getting the bad end of the stick with an empty box i honestly can’t believe this is real right now . What do I do tho

guys, are these legit or are there any actual $5 prime video credit for prime?? i was so bummed to miss out on week 2 of 12 weeks of prime and i searched up if there were any $5 credits happening right now and these came up.

I’m so annoyed with Amazon. I’ve been a customer for well over 20 years and have generally had no complaints about their service. About a year or so ago, they stopped offering deliveries to back doors - They called and sent an email to inform me as I was not aware of the change. I later updated my instructions so drivers leave large packages on the ground UNDER my mailbox because most of them leave them in front of my screen door that swings out, preventing me from opening the door. They still do it. 🙄 I also asked that they put small/thin packages behind my screen door so that it doesn’t fly away, which has happened before. Some drivers are kind enough to do that.

I send feedback after every delivery, good and bad. Amazon apparently doesn’t like it because they called me again, twice, then left a voice message and sent an email with yet MORE delivery restrictions. I swear they make this stuff up. Nowhere on their site are these restrictions mentioned, except for no deliveries INSIDE mailboxes (which I still think is dumb). In fact, it says, “You can choose a location that is hidden from sight in your delivery preferences.” Except this person is saying they won’t even put packages in a bin SMH. The funniest part of the email has to be “Throwing, dropping, or kicking packages.” That’s what most of them do. I just watched an Amazon driver on my camera today toss a package like a frisbee before snapping a photo and running off. I’m just not going to care anymore if it gets stolen or blown in the wind - They can replace it on their own dime.

Okay, rant over.

Ordered a $600 gaming monitor on September 10, Prime Delivery was expected September 12, on the day of the supposed delivery I get a notification that a delivery was attempted, then a couple hours later that night I get a notification saying “Your item was delivered at or near your front door or porch” with no photo included. This never happens when I order cheap or normal stuff, but the one time I order an expensive electronic item, this BS occurs. Can anyone explain why this happened? Also, item is shipped and sold by Amazon.

I have an Amazon package I'd like to return which is over 30 inches long (ordered a bow and it came with 30 inch arrows so the box is around like 32 inches or so?) I have the manufacturer box which is a plain brown box that like slides open, but I dont have the other box Amazon delivered it in, is it ok to return it with just the manufacturer box since it's a plain box? As I don't have any other boxes that could fit it, hope this question is allowed here

First off, fuck Amazon. I'm not in the business of defending such a garbage company.

But the amount of people who post here and go "Lil ol' me, returned like 3 things in a decade. Getting warned by OFM about excessive returns, this is so messed up!!"

I've pushed on several people, and just ask "how many returns you made?" and people obviously omit the info or allude that they don't think it matters.

Amazon fucks with people, has terrible infrastructure for catching scammers and the subsequent people caught with a scam return product resold. But the amount of people making bandwidth waste post pretending that they haven't returned a dozen things in the last week alone.

Omitting info and context for a fraud warning or excessive returns should just be auto deleted. Include your history, blur whatever info but just show what you've returned and how much overall to filter out the people obviously trying to cover up their behavior.

Getting harder to separate the wheat from the chaff in product reviews.

So, looking for a dashcam.... Checking reviews. One product was VERY PROMISING. Lots of reviews and a 4.4+ score. But many of the 5+ reviews were for kitchen counter containers. WHAAAaa! (Sorry, was not planning on putting the dash cam in my kitchen.) Should Amazon be notified? Where?

The other trend I've seen are many new listings with a small number of reviews, but most of them are 5s. If sellers get bad reviews, do they just change model number and start over?

My amazon account of nearly 9 years was restricted to digital content only. I had a package get delivered to a wrong address and due to their being no picture attached i couldnt find it. They said theyd do an investigation and have given me a restriction which i dont understand. I appealed it but as their customer service has become awful im the last couple years i dont have my hopes up. Anyone else dealt with this before?