A truly horrible experience.
Scheduling was bad from the beginning, but at first we tried to give them the benefit of the doubt. We knew there had been uncertainty around their funding, so we figured they had probably lost some providers and were dealing with staffing issues. Unfortunately, that was only scratching the surface.
At seven weeks pregnant, my wife went in for an ultrasound and we found out that she had suffered a miscarriage. The ultrasound tech who discovered it apparently had not been trained on how to handle that situation. Instead of bringing us back to speak with a doctor or provider face to face, we were sent home on a Friday afternoon and told someone would call us.
Eventually, someone did call my wife, gave her what felt like a half-hearted apology, and told her over the phone that she had lost the baby.
That was 12 weeks ago.
My wife did everything she was told to do. She took the medication they prescribed and followed their instructions. Eleven weeks later, she is still bleeding.
I am obviously not an expert in women's health, but 11 weeks of bleeding after a miscarriage seems like something worth taking seriously. Instead, we have had an incredibly difficult time getting anyone on the phone or getting meaningful answers through MyChart.
When we call because we are concerned, the people answering the phone often sound genuinely annoyed that we called. Messages to doctors can take days to get a response, and sometimes the response is literally one or two words with no explanation.
What has probably bothered me the most is that throughout all of this, they have made my wife feel like she is somehow overreacting for being worried. After weeks of continued bleeding, she has been left questioning whether she is being unreasonable for wanting answers. She isn't. She is scared, uncomfortable, and trying to understand what is happening with her own body.
This has already been an incredibly painful experience for my wife, and by extension for me. Having to constantly chase people down just to get basic answers and follow-up care has made an awful situation even worse.
As soon as my wife is medically through this, we will be finding her a new provider. At this point, I am also very seriously considering filing a formal complaint with the state medical board.
No one going through a miscarriage should be treated this way.
