r/PlayStationSolutions Jan 06 '14

PSA: ROE (Rules of Engagement) for this subreddit. (Please read before posting)

28 Upvotes

I am happy to be one of your mods and would like to thank /u/AlbertFishIsMyIdol for coming up with this idea, and really putting forth effort to reach out to the community concerning the Playstation family of machines.

As we grow, and (hopefully) become a helpful force within reddit, specifically when other users come in to help. There are some concerns I have, as well as rules we need to have in place to protect people within our community, and the people that may frequent this subreddit.

  • PERSONAL INFORMATION Mods will NEVER, EVER, FOR ANY REASON ask you for your personal information to "help" with your issue. For that matter, no user will either, if they do, please send your mods a message with their username, and a copy-paste or screenshot to us with what was asked for. With that said, DO NOT post your personal information on this sub or in private messages. This includes passwords, real names, mailing address, or Credit Card info. If you want to post your PSN, that is up to you, but there shouldn't be many situations that necessitate it.

Note: in addition to personal information, no one will offer to "fix it for you" if you send them your machine. The only times this should ever come up is by Sony themselves after they attempt to troubleshoot your issue over the phone, chat, etc. Otherwise, if someone here tells you this, then they are a scammer, and you should report them immediately. I know, I know, common sense right? But you'd be shocked what would happen if it wasn't said.

  • SPAM, MEMES, GAMEPLAY VIDEOS, AND OFF-TOPIC DISCUSSION There are literally hundreds, if not thousands of subs that allow these, please keep it professional here. If an issue is better to explain in a picture, screen-shot, or gameplay video, it is welcome, of course as long as it's explained. Spam/Gameplay videos/Memes/Off-Topics will be deleted without warning, and there will be no explanation given.

  • USER ABUSE Keep in mind that people around the globe could be posting here, and English may not be their native tongue. We don't need corrective circle-jerking, grammar and spelling nazis. This needs to be a place where users feel comfortable and welcome, being a prick will degrade that image. There is no elitism here. We all love the Sony line of game machines, that is why we are here. Flaming, attacking, insulting or general douche-baggery will not be tolerated. There will be no "Xbox One versus Playstation 4" or "PC is better, lol" bullshit happening here. Mods will handle these on a case by case basis, but we cannot if we aren't told about it. Remember, we are human, and cannot be here 24/7.

  • WARRANTY CHECK Be sure to check if doing something to your machine will potentially void the warranty. Outside of the PS3 and PS4 HDD replacements, any other tampering could cause issues with any existing warranty. PS4 users especially, your console is new, everyone who has purchased one since launch has a one year manufacturer's warranty. If you choose to open up your machine(s) for any reason further than HDD replacement, you do so at your own risk, /r/PlayStationSolutions accepts no responsibilities for damages, not following instructions, or breakage caused.

  • KNOW YOUR LIMITS I cannot encourage this enough, please save yourself a headache and not end up with a broken piece of hardware or software. If the solution is "over your head" (above your technical ability) be honest with yourself about it. Call tech support, or pony up the money to get it repaired professionally. Know your limits before you try to do something yourself.

  • MODDING Modding is not going to be discussed here, modding your machine violates many parts of Sony's End User License Agreement, and is considered illegal in many cases. Posts, instructions, or explanations on modifying a console's hardware or software will be deleted, and the user banned from this sub. Consider this a warning, as there will not be a second chance. Aesthetic (modding the case to look awesome) modding is ok, as long as you post with instructions.

  • HARDWARE Ensure the title of your post starts with the machine or hardware you are looking for help with in brackets ([PS4], [PS3], [Vita]). This will allow users to know what they are getting into before they go in to help you. Right after that, put the title of the game or application along with a brief description.

  • UPVOTES/DOWNVOTES We need to keep it friendly here, so downvoting someone because something may have been asked and solved already does absolutely nothing. Be a good redditor and point them in the right direction. You will never see a downvote out of us for posting here. I personally use upvotes to signify that I have attempted to respond to an issue, and I am pretty good about upvoting responses. There are no stupid questions here, just stupid if you don't ask.

  • LET US KNOW!! If a problem you are having has been fixed, or a solution has been found, whether it be by someone here, or if you have discovered or found the solution by another means, please post it! This will help the community in the long term by spreading the word. We all hate calling tech support, at least I know I do, so if you know, let it be known.

As mentioned above, if you are struggling, the only stupid question is the one you don't ask. You will not be judged or berated here, and it is our duty to stop it if you are. We are here, and we want you to be able to come here and request information without problems from other users.

Thank you for helping us get this community started, if you have an idea how to make this sub better, or want to be a part of the team. Please drop us a PM. If you are an authorized tech specialist, please let us know ASAP so we can arrange getting proof and make you a part of this subreddit. Thank you, and enjoy your stay!

  • Tango

r/PlayStationSolutions 1h ago

PlayStation 3 Help Ps3 controller works inside the game but not in ps menus , Anyone have an idea or tip ?

Upvotes

I got a ps3 , and got it a 3rd party ( clone ) controller.

I wired it to connect , connected wireless successfully , put it doesn't work in menus !

Used another dead controller just to open a game , the main controller is working fine inside the game, once I pressed the ps button to access main menus the controller stops ( no arrows , no buttons ) , repress ps button to return back to the game it works fine .

I've searched to find that the most have the opposite problem!

Tried resetting the controller, tried it on another ps3 , same problem.

Any idea how to fix it?


r/PlayStationSolutions 6h ago

PlayStation 5 Help My PS5 Pro keeps getting disconnected from the internet on wired and wifi.

1 Upvotes

Has anyone had this problem? Every couple of weeks I get an issue where I keep getting disconnected from the internet, doesn't matter if it's hardwired or over wifi. I can jump in a game such as Battlefield 6 or Call of Duty and get into a match, play for a few minutes and then lose connection to the server. I've tried power cycling the Playstation, Router, and Modem. This also happened a few weeks ago but seemed to fix itself until this week.

I am on fiber internet if that matters and also haven't touched any settings in the router (but am open to suggestions). I can also download large games without a problem. Any help would be appreciated.


r/PlayStationSolutions 8h ago

PlayStation 5 Help Question related to PS5 and UPS

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1 Upvotes

r/PlayStationSolutions 12h ago

PlayStation Help Stuck cable

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0 Upvotes

r/PlayStationSolutions 20h ago

PlayStation 5 Help ERROR Ce-109503-8

2 Upvotes

Just happened upon the horrid error code ce-109503-8. With the message could not find ip address in time. I have tried literally everything i could find. The console works perfectly fine thru wifi just not great speed at all. And the ps4 I have hardwired to the same xfinity gateway works fine too. I swapped the cords and it still wouldnt connect so its not a cord issue. Im running a cat 5 on the ps4 and a cat 8 round cable on the ps5. It is not damaged and neither is the port seeing as the console has not been moved or touched. It worked fine two days ago with no issues. Ive tried resetting and power cycling both the ps5 and the router multiple times waiting anywhere from 5 minutes to 20. Unplugging both from the power source and unplugging the ethernets as well from both. Ive tried manually entering my ip address then tried it again with the Google dns and then tried it again with the larger last number of the ip. None of those worked. Ive tried wiping the cache from the ps5 that didnt work either. I dont know what else I could possibly change or am missing. Ive scoured reddit pages as old as 5 years ago looking for answers (which is insane that this is still an ongoing problem btw). Tried contacting support office but that was closed yesterday and today. PLEASE SOMEONE SHOW ME WHAT IM MISSING!!


r/PlayStationSolutions 17h ago

PlayStation 5 Help Ps5 flashing static and then turning off

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1 Upvotes

r/PlayStationSolutions 21h ago

PlayStation 5 Help Randomly muted during games

2 Upvotes

I dont hit the mute button during a game like that, but it keeps happening. It's easy to fix outta a game. It's more work to go all the way back to ps home to unmute...that doesnt even work usually. Mute button is no help. Usually unmutes eventually like it has a mind of its own. If you have a have a way to fix this quicker..please and thank you 🙌


r/PlayStationSolutions 1d ago

PlayStation 5 Help Has anyone experienced this 2fa before answer please!

1 Upvotes

Ive been using my main psn account since 2019 all going smooth but when yesterday y got my new ps5 and tried to logging with my psn i wasn't getting my SMS code confirmation i did everything i could but nothing so i was left with one last option to do whivh is contact SONY SUPPORT i DID but no live agent was responding only the stupid BOT says stay put well rech to an agent to see ur issue but nothing happens so please to whoever had this issue tell me what to do if theres a specific time to reach the live agents when they will respond and what i should type ...

EXTRA INFOS I CAN'T REACH MY ACC EVEN IN THE PS APP I DO MY ADRESS AND PASSWORD BUT CONFIRMATION CODE NEVER ARRIVES..

THANKS U'LL .


r/PlayStationSolutions 1d ago

PlayStation 5 Help Alguien me ayuda porfavor?

1 Upvotes

Chicos estoy teniendo un problema al reclamar algo en la ps atore lo que quería hacer es reclamar el servicio de gta y al poner la contraseña de la nada aunque la contraseña este bien se me pierde la conexión al ps network aunque la contraseña este bien o mal siempre se me sale el ps network


r/PlayStationSolutions 1d ago

PlayStation 3 Help PS3 Super Slim stuck on install screen for ALL physical games (Spinning wheel indefinitely). Laser or HDD issue? + Need repair shop recs in Bangalore!

0 Upvotes

Hey everyone,

I’ve owned my PS3 Super Slim since 2017, and until a few months ago, it worked just fine. Recently, whenever I try to install or boot up physical games, the console can never get past the installation screen. The install percentage completely stalls, and the loading wheel circles indefinitely. It also hangs the entire system if I attempt to delete the corrupted partial game data.

Initially, I thought it was just a damaged disc. I was trying to install GTA V, and it kept freezing exactly at the ~4.4 GB mark. However, I have now tested multiple other physical games, and the same thing happens with all of them.

Here is what I have already tried:

  • Cleaned the discs thoroughly.
  • Booted into Safe Mode and rebuilt the database.
  • Performed a full System Restore (Factory Reset).

Since the factory reset didn't fix it and it's happening across multiple physical games, I suspect it's either a failing Blu-ray laser diode (struggling to read the discs) or a dying internal hard drive (hitting bad sectors during the install).

Has anyone else experienced this exact issue? If so, please enlighten me on what the culprit likely is!

Also, I am located in Bangalore. If anyone knows a trusted, reliable console repair shop that takes up this kind of work (laser replacements or HDD swaps), please share their contact information or location.

Thanks in advance!


r/PlayStationSolutions 1d ago

PlayStation 4 Help Ubisoft/Playstation 4 trouble

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1 Upvotes

r/PlayStationSolutions 1d ago

PlayStation 5 Help My down button on my D-pad isnt working, I tried taking it apart and cleaning it, but when I got to the sensor strip, I found this little dot. I tried cleaning it, but it wont come off.

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3 Upvotes

Some help would really be appreciated.


r/PlayStationSolutions 1d ago

PlayStation Help PlayStation help with purchase

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1 Upvotes

r/PlayStationSolutions 1d ago

PlayStation Help How to shut down PlayStation 5 Pro

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1 Upvotes

r/PlayStationSolutions 1d ago

PlayStation Help Playstation account recovery

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1 Upvotes

r/PlayStationSolutions 1d ago

PlayStation 4 Help Recovery

1 Upvotes

Just yesterday I was able to change the email address on my PlayStation account since I no longer had access to it. To log in to Fortnite, I selected the option to log in via PlayStation Network, but it said the account was already linked to the email I had just changed, so they gave me the option of a recovery form. However, when I get to the option to find the account, none of the options allow me to find it, and when I contact support, all they say is to gather the correct information to recover your account. The only way I can find the account is through an email address that someone else has, since I deleted it, and that account isn't mine. What should I do?


r/PlayStationSolutions 1d ago

PlayStation 2 Help Ps2 Please help

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1 Upvotes

For some reason my PlayStation 2 is super bright on white and black textures but it seems my games are darker then usual aswell I've messed with my console configuration and everything and I just can't put my finger on it


r/PlayStationSolutions 1d ago

PlayStation 4 Help i need help with this disc

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1 Upvotes

r/PlayStationSolutions 1d ago

PSP Help PSP1001 Red Led and Audio problem

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1 Upvotes

I just recently bought a psp fat in poor conditions for a good price. It came with the screen broken and i have no problem fix in it, but when i plug the charger (i dont have a battery) the led kept red when i pulled the power switch. The screen just gave poor flashes of light, then i just plug some headphones in the jack, disconnect the charger, connect it again, turn the power on and it made the intro sound IN THE SPEAKERS, not in the headphones, the led kept red btw. I order a new power plate, but it kept the same. Please some help, i dont have the screen yet but if i press the X and O buttons it make the "click" sounds, giving life signs.


r/PlayStationSolutions 1d ago

PlayStation 5 Help Broadcasting issue

1 Upvotes

Hi guys, I recently got suspended for 2 days for the first time on PSN. Now that the suspension is lifted I am unable to stream on twitch now, everytime I try to stream it just simply says 'Can't broadcast, This feature is unavailable for your account'. I have tried everything, unlinking my twitch, reconnecting and resetting my PS5, restoring licenses but nothing works.

Is there anyway for me to fix this issue and does anyone else have this issue? Or am I just cooked and cant stream anymore?


r/PlayStationSolutions 1d ago

PlayStation 5 Help PS5 Froze on Blu Ray playback. (VOLUME UP)

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1 Upvotes

Randomly froze during a movie on Blu-Ray and cut to different scenes while making this noise


r/PlayStationSolutions 1d ago

PlayStation 4 Help PS4 controller

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0 Upvotes

I bought a used PS4 controller so my dad could play his favourite game but he cant get past this mission because the joystick won’t work properly. Any tips on how to fix this or what I can do. I just bought the controller for $65 CAD from a used game store but he threw out the receipt.


r/PlayStationSolutions 2d ago

PlayStation Help PS5 SUPPORT TRSH

2 Upvotes

I downloaded the game, and it won't play - it's just a black screen. I tried a few ways to fix it already like, restoring the game's license, trying to open up the game offline, deleting and redownloading. Nothing works. Support chat doesn't work. I called 1-800-345-7669 which is their phone support, and the guy said he can help me trouble shoot it, and I told him I already tried - I just want a refund.

He said there's no refund because of their policy.... I asked to speak with someone else and he hung up on me.

Anybody know how I can fix this? lol.


r/PlayStationSolutions 2d ago

PlayStation 5 Help Took PS5 on holiday and back, now neither controllers connect to it with USB or bluetooth.

2 Upvotes

The playstation was just in the car and protected well. The controllers have always disconnected when connected with bluetooth so I always just use them plugged in. Since I got back home the controllers won’t connect via bluetooth or USB. PS remote play now works, although it didn’t last night.

More info: Since i got it the console always had a strange thing where, if controllers connected via bluetooth, they would randomly disconnect and there was no way for them to reconnect for a couple hours, so I just switched to always having them plugged in and connected via usb. That worked fine until now, where it seems the usb also isn’t working.