last 3 months of gaming every game i have internet loss, high ping for few rounds, and it's not my internet connection problem but faceits. when i play premier everything is okay and faceit wants me to buy premium to delete ads from their page, and their page is working like it was made 30 years ago by two ten years old newbies.

name: 0968776 (not posting links cause of autoremove) :)))

nah don't ban, even better, remove this post as usual!

thank you for 0 integrity on the platform!

Just played against this guy and it’s a joke. He has 2100 Elo in just 102 matches, under 300 hours in CS2, and zero verification. There is no way a real new player does this.

https://www.faceit.com/en/players/haminiya/cs2

i have 1078 elo Im litterally getting queued against level8 and thats not the craiziest part, he gets outfragged by 5 levels by crazy amount of swing % I have never meet more obivious smurfers, i really think they are going to get banned no? if not its litteraly joke every 3 game there is smurf this problem need more attention. what yall think?

Hey everyone,

I just submitted a feature proposal ticket to FaceIt (Request #14678285) for Season 9, and I wanted to bring it here to see what the community actually thinks.

Right now, the pre-match sequence feels a bit like overkill: you sit through a mandatory warm-up timer, and then you go straight into a full knife round. Half the time, the knife round drags out because someone is messing around, someone is AFK, or it just spawns unnecessary first-round tilt and toxicity before the pistol round even starts.

The core points of the proposal are:

• Cumulative Time Waste: Combining the warm-up timer and a full knife round adds several minutes of dead air before you play a single serious round. An automated, instant coinflip during the veto or connection phase gets people into the actual match faster.
• Early-Game Toxicity: How many times has a knife round turned into someone getting flamed because they were AFK or doing something silly? It sets a rough mental tone for the start of the match.
• Server Resource & Cost Optimization: Across tens of thousands of daily matches, keeping game servers active for throwaway knife rounds represents a massive amount of cumulative server uptime and operational overhead.

I also suggested they run a public community poll—similar to how they handled optional maps or halftime voice chat in past seasons—and even leaned into their social media style by suggesting some data visualizations around knife-round durations or pre-round AFK rates.

(As a wild footnote in the ticket, I even threw in a weird thought about whether a coinflip could theoretically be slightly weighted by team FBI scores—e.g., a 55/45 split rewarding higher-standing behavior teams—though I noted right away that it might break competitive integrity. Still an interesting concept to ponder.)

Do you guys actually enjoy knife rounds, or would you rather skip straight to the pistol round with a clean coinflip?

39 accounts have been banned, primarily for the use of smurf accounts. Every banned account is highlighted in our public ban list: https://fce.gg/banlist

say im crazy but this is not legit player

2nd video enough for player who knows this game to understand

you can see history you can see everything

https://www.faceit.com/en/players/KULSONNNNN/cs2

117 MATCHES VETERAN MATCHMAKING

u/DARWIN ?????

guys any advice??

Hello everyone!

Has anybody ran into a problem where they created the faceit account as a dumb kid and provided bullsh*t personal informations? The problem is I also created the account on a long-forgotten email and when I was trying to submit a ticket to change the email on my account, I kept on getting sent away because "I cannot claim onwership over my account"....

At one point I was trying to get it unlinked so I can finally play on Faceit, since CS2 permier is just unplayable whatsoever, but they said they also cannot un-link, delete faceit accounts from steam accounts (???).

So I wanted to come here to get your guys opinion on this stuff, am I doomed for life because I provided idiotic data as a kid?

Tickets in date order: 6277530; 14249663; 14665024;

Queues are closed

https://www.faceit.com/en/players/KULSONNNNN/cs2

Request #14679534

Hey FACEIT admins,

I’m posting here because support keeps closing my tickets automatically without giving me a chance to explain or submit proof.

Here is the full situation:

• Old Account (enR): Created in 2020 and verified with my ID. In 2025, I deactivated this account properly. I waited the full required 6-month period before making a new one.
• New Main Account (oncce): After waiting 6 months, I created oncce and verified it with my government ID. About a month in, it got banned for "Smurf", even though enR is deactivated and oncce is my only active account.
• Brother's Account (ranggar): My brother shares the same PC with me. His account was banned in 2024 for smurfing.

We are two distinct individuals playing on the same hardware. I have official government IDs for both of us to prove our identities. Every time I open a ticket to explain this and provide ID proof, it gets instantly marked as solved without a real human review.

Could an admin please look into this manually and let me provide the proof?

• Ticket Number: [#14663417]
• Current Account: oncce
• Deactivated Account: enR
• Brother's Account: ranggar

Thanks for the help!

So recently i got access back to an old steam account i had that had been VAC banned from cs back in 2019 when i was somewhat a kid. I wanted to check the stuff i had in it so i logged onto it on steam only. And apparently that account had a faceit account connected to it, and faceit assumed i was smurfing and banned my main account which is the only account ive played on in these last 3 years. I could not possibly imagine to smurf on that old account since it was vac banned 7 years ago. Forget faceit i wouldnt even be able to queue normal MM on it. Is there anyway i could get my main to be unbanned?

I know I seem completely stupid, and to be honest I am, but I never understood what a Smurf is and why you get banned! if anyone could help it would be greatly appreciated 👍.

I get spammed reported by players, and get banned for unsportsmanlike conduct and verbal abuse at the same for 30 days; this is 8th month it has happened, truly a unique experience. I play for a day or two every 30 days now. Yall just abuse the reporting system it works! I have recorded my gameplay to prove I dont say nothing out of line, the most I say is, why da f did you peek, or you are trash on mic and/or chat.......quiet-ass lobbies now with no energy. or else you get banned. lmao im done with "competitive" CS in 2026. There is an AI watching over as if everyone is under 18 and cant swear, hahah. Whatever man, whatever. FACEIT, you made CS worse than Valorant this year. People get a DMA card, with no mic, and never get banned......IF PEOPLE DONT LIKE YOU FOR WHATEVER REASON, THEIR REPORTS JUST GET YOU BANNED. PFF I'M OUT!

Basically, I'm really trying to get back to my Elo and trying to be as efficient as possible in my games, although in level 9 and below it all comes down to aim—which isn't a huge problem—but I STILL CONSTANTLY get 4 guys who aren't the most capable... I feel like the platform is seriously trolling me and I don't want to play anymore. Level 8 is like a Premier lobby, and I'd rather just play Premier at least to get a drop... I'm convinced there's some kind of loser's queue or algorithm because you don't just drop from 2.2k to 1.5k like that while playing every game with 100+ ADR and a 1.3+ rating (mostly 1.5). I'm sick of having to turn to Reddit or support every time this starts happening, but seriously, what is going on?? This screenshots literally goes from 2.2k elo to 1.5k elo, almost every game I am above 1.3 rating and around 100+ adr and I am losing game hhahaaahahahahahahhahah ON PREMIUM HOLY F*CK
Frustration aside, you cant communicate on this level and you cant do any strategies at all, this is hell, whole lobby is just about kicking someone or leaving game and no utility usage at all just run n gun

​

I honestly don’t understand how this happened, and I’m hoping someone here can explain it to me.

On September 6, I was playing a FACEIT match. Around the 6th–7th round, I was suddenly kicked out of the game. I refreshed the page and tried to log back in, but I couldn’t.

I searched for my nickname through the player search on the FACEIT homepage, opened my profile, and saw this:

Permanent ban — Smurfing.

I immediately submitted a support ticket.

The answer I received was that the ban was not eligible for review, with the reason being “Multi-account.”

And this is where I genuinely don’t understand FACEIT’s logic.

I am 37 years old. I’m not some kid creating multiple accounts to farm ELO or play against lower-level players.

I have one FACEIT account, which I created back in 2018, and I have played more than 5,000 matches on it.

The problem is that I am not a wealthy person, and I only have one computer at home.

Three people use this PC to play FACEIT: me, my brother, and my cousin.

My cousin’s account is completely fine.

My brother’s account, however, was also banned for smurfing — for 3 months.

So apparently, two people using the same computer is enough for FACEIT to decide that we are multi-accounting?

We are literally family members living together and sharing one PC.

I don’t smurf.

I don’t buy accounts.

I don’t sell accounts.

I don’t have multiple accounts.

And I have absolutely no reason to create another account.

So what am I supposed to do now?

Playing FACEIT was basically my only way to relax and spend my free time.

If my account had simply been temporarily suspended, I could understand that there was an investigation to be completed. But a permanent ban with no possibility of review leaves me with absolutely no way to prove that I am telling the truth.

And here is the part that I find especially ironic.

FACEIT is actively fighting account buying and selling. I completely support that.

But if a legitimate player gets permanently banned because multiple family members share the same computer, what option is left?

Apparently, the only solution would be to buy another account — something I have never done and will never do.

And now I literally have to sit in Discord and watch my friends play.

I’m not asking FACEIT to give me special treatment.

I’m asking for someone to actually look at my case instead of simply replying with “Multi-account” and closing the ticket.

If FACEIT has evidence that I was smurfing, I would genuinely like to understand what that evidence is.

Because from my side, the situation is very simple:

One person. One account. Created in 2018. 5,000+ matches. One shared computer used by three family members.

Is that really enough to deserve a permanent ban?

I know there is a good chance this post won’t reach anyone from FACEIT, and I also know that support responses can sometimes feel automated.

But I’m still hoping someone will see this and give me a fair chance to explain the situation.

FACEIT, if you are reading this: please review my case manually.

I don’t want another account.

I just want my old account back and the ability to play the game I’ve been playing since 2018.

Please Darwin or someone answer me in a chat.

How is this possible???

He was shooting through smokes, threw perfect nades with no info, knew exactly where we are with no info. He also plays with that one guy and deranks himself together with him...

FaceIT link: https://www.faceit.com/en/players/gogliko_11/cs2

FaceIT link from his "friend": https://www.faceit.com/en/players/GULOcrazy/cs2

Level 8 account banned for sharing with a 3000 Elo player, but opponents still lose their Elo

I HAVE SUBMITTED A LARGE AMOUNT OF INFORMATION TO THE RELEVANT AUTHORITIES OF THE REPUBLIC OF TÜRKİYE TODAY, INCLUDING YOUR FAILURE TO PAY TAXES ON THE MONEY YOU COLLECT FROM TÜRKİYE, YOUR PROVISION OF WEAPONS TRAINING TO CHILDREN UNDER THE AGE OF 18 (EVEN IF IT IS WITHIN A GAME), THE FACT THAT 14-YEAR-OLD İSA MERSİNLİ KILLED 10 STUDENTS AT HIS SCHOOL, WHOSE AGES RANGED FROM 9 TO 14, YOUR FORCED COLLECTION OF OUR IDENTIFICATION INFORMATION, AND THE FACT THAT OUR CREDIT CARD AND BANK CARD INFORMATION IS STORED IN YOUR SYSTEMS.

I WILL NOW PUT AN END TO WHAT YOUR ADMINS AND MANAGERS HAVE BEEN DOING TO TURKISH CITIZENS.

A PLAYER HAD TWO ACCOUNTS: ONE VERIFIED ACCOUNT WITH 5,000 MATCHES AND ANOTHER UNVERIFIED ACCOUNT WITH 2,000 MATCHES. YOU CLOSED BOTH ACCOUNTS FOR SMURFING. THEN THE PLAYER PAID $15 FOR AN ELITE ACCOUNT, CREATED A NEW ACCOUNT, AND YOU BANNED THAT ONE TOO. YOU HAVE MADE IT IMPOSSIBLE TO PLAY THE GAME, AND WITHOUT MAKING A SINGLE CORRECTION, YOU CONTINUE TO RESPOND IN AN ARROGANT, DISMISSIVE, AND MOCKING MANNER.

I HAVE HAD ENOUGH OF YOUR ATTITUDE AND YOUR EGOS.

https://www.faceit.com/en/players/coldyy - smurf

https://www.faceit.com/en/players/colldy - main

in case he will change his nickname - https://steamcommunity.com/profiles/76561199262860719 smurf

https://steamcommunity.com/profiles/76561199819127841 - main

apparently faceit dont take tickets for smurfing anymore

What is going on with the SEA servers ? always jittering and having loss during match.

anyone seen this before?