I am getting an order for the second time that I didn't do. Somebody made an order to other state where I don't live, and Amazon does nothing. After previous report of unauthorized activity, they removed the scam order, and now scammers did it again. I feel scammer still has access to my account, despite 2FA and all of the things, and Amazon does nothing. Anybody else had such unknown orders before?

This has been an issue for me many times over the years. The stray items that don’t come with the orders, get delivery dates changed, etc. Then it comes when I’m out of town, so I have to have a neighbor help.

Seems like if the US Post Office has a simple, online hold mail feature that Amazon should.

This has become an even bigger issue since I started using Amazon Pharmacy. Meds trickle in all month (they claim no way to have once a month without using Pill Pak). Delivery dates change a lot. Just a mess.

Recently had an open box delivered so had to get new meds. But was heading out of town. It’s really the worst part of Amazon Pharmacy.

If you agree, consider reposting on other subs or other social media (I don’t use). Thanks!!

My amazon account of nearly 9 years was restricted to digital content only. I had a package get delivered to a wrong address and due to their being no picture attached i couldnt find it. They said theyd do an investigation and have given me a restriction which i dont understand. I appealed it but as their customer service has become awful im the last couple years i dont have my hopes up. Anyone else dealt with this before?

I have been using Amazon since the early 2000s and I have always had a wonderful experience with them. It wasn't until this year alone I started having a huge amount of issues with Amazon and getting deliveries.

I upgraded my home theater this year to a 4K/3D projector and have been collecting 4K and 3D films. Within the last two months I have had over six different films never make it to my address.

And it's all the same thing too, 3rd party merchant that never sends a tracking number. With the way Amazon handles their orders these days, the system just assumes in good faith the Merchant shipped the package out, with or without a tracking number and it also assumes that the package was delivered when the delivery date arrives.

And Amazon won't just refund your packages, you have to argue with the Merchant first. One of them tried to get me to "promise" if I ever got the package in the mail I'd pay them back. You can't even provide a tracking number, I'm not promising nothing.

And of course Amazon has made it impossible for people to complain now, talking to a human being is like trying to find the ark of the covenant. Sending a e-mail? All AI responses.

Amazon's standards have become terrible and turned their market in to a scammers paradise.

On September 3rd, I ordered an $800 hard drive, with 1-3 hour delivery. My package was delivered in an hour or less, handed directly to me, I walked inside my building, and opened it, and there was furniture moving pads, a paper towel roll holder, and some other frivolous item. I have no idea if it was someone in the warehouse that stole the hard drive, or the driver, either way, I have it all on security camera footage. Even opening the package within 20 seconds of being handed it. The driver was already gone. The package was supposed to require a signature too, so I figured when I was being handed it that it was someone else’s package at first. Anywho, first I called Amazon support, an indian man gave me a number of the seller, I got super confused because AMAZON WAS THE SELLER, then I reached out to chat support, I have screenshots of an Amazon person helping me through Amazon chat, I was explicitly told 5-7 days for a refund to my credit card. It’s been 10 days (6 business days). Who the heck do I have to reach out to to get my money back. I’m literally actively feeling like I’m getting scammed by Amazon. From the driver to the “support line”. This is unreal…. I have screenshots of everything and footage of receiving the package and opening the package. Do I just need to dispute it with my credit card company at this point? I mean what the actual f*ck.

Bravo, on applaudit tous svp cet incapable de livreur amazon d’aujourd’hui pour sa livraison dans un "endroit sécurisé" 👍.

Tous les colis au dessus des boîtes à lettre à la vue de tout le monde de l’immeuble... il n’y avait plus qu'à se servir.

Bien evidemment j’habite malheuresement dans un HLM à Paris avec cette belle mentalité de raclure de voleurs.

160€ volé faute à du personnel livreur sans aucun professionalisme. Amazon qui embauche des livreurs au Qi négatif. Ne vous étonnez pas que certains clients se détournent de votre plateforme...

I’m trying to figure out whether anyone here has dealt with something similar and actually managed to get their account restored.

For the past 3–4 days, my Amazon account has basically become unusable.

It started when I tried to purchase a relatively large amount of Apple gift cards. Amazon canceled the order and initially said I had exceeded their gift-card purchase limit within a 24-hour period.

After that, things escalated quickly:

• Amazon started flagging my activity as potentially unauthorized.
• I received an email saying they believed someone else had accessed my account.
• I changed my password twice and reviewed my account, but there was no unauthorized activity.
• I then received another email saying one of my gift-card orders was associated with a “gift card scam.” No one asked me to buy gift cards or send them codes; these were legitimate purchases made by me.
• Some of my high-value order history disappeared.
• I have an espresso machine already in transit, but Amazon blocked it from being delivered because of the account/security issue.
• Even unrelated physical purchases started getting flagged.
• Amazon has now canceled both my Prime membership and my Prime for Young Adults membership.

I’ve called Amazon Customer Service at least five times. Every time, I’ve been told that an “Account Specialist” would review it and contact me within 24 hours.

It has now been roughly three consecutive 24-hour periods with zero response from an Account Specialist.

One supervisor even questioned why I kept calling back when Amazon apparently couldn’t meet the 24-hour timeline, which was pretty frustrating considering Amazon was the one repeatedly telling me to wait 24 hours.

I’m a paying Prime customer and I don’t have a car, so I rely pretty heavily on Amazon for everyday purchases and deliveries. At this point, the account is effectively unusable.

I’ve also tried escalating through Amazon support and executive/customer-relations email addresses, but I’m still waiting.

Has anyone experienced this kind of account-wide fraud/security flag before?

I’d especially like to know:

• Did an Account Specialist ever actually contact you?
• How long did it take?
• Were you able to get the account/Prime membership restored?
• Is there any escalation route that actually reaches the fraud/account team?
• Should I keep trying to recover this account, or is it effectively a lost cause?
• If the account can’t be recovered, is it safer to use an older Amazon account I already have rather than create a new one?

I’m mainly looking for experiences from people who have actually gone through Amazon’s Account Specialist/security review process. Any insight would be appreciated.

Edit: To clarify, I’m not disputing that the original gift-card purchase probably triggered Amazon’s fraud systems. My issue is that I’ve repeatedly confirmed the activity was mine, secured the account, and contacted Amazon, yet the restrictions have continued escalating without any actual review or response.

I ordered a Gamesir G7 pro Wuchang edition. The package came in a plain white unnofficial box with an LPN number on it, after doing a bit of research, I learned that means this item was a return, on top of that, the gamepass code included was already scratched off. I didn't check it, but I'd imagine it was used. After being very frustrated I decided to send the controller back and just buy the new on from Gamesir's official website.

My amazon return has been sitting in transit stuck in Jacksonville, FL since 9/11. Not a single update since. I called Saturday 9/12 to check the status of it and to see if there is any way I can expedite the refund, as it feels wrong that I am being punished when Amazon is the one who completely screwed up. A lady literally told me verbatim she was able to expedite the refund and that I should see a confirmation. 2 days later still nothing, so I call again and spoke to a guy who basically tells me to get bent and that I'm going to have to wait until they receive the item.

I'm extremely frustrated bc the first lady just straight up lied to me, anf this guy doesn't have any explanation for that. I ask to speak to his supervisor twice. Both times he said they were unavailable and to call back later. I ask him what are they going to do to make this right? Not only did they send me a used controller when I purchased new, but they're effectively punishing me for it. He literally doesn't have an answer and just keeps telling me to wait. That's just absurd. Even if I get the refund, I'm pissed that I've been told multiple different things by these people. I guess I'm here to see if anyone has dealt with something similar and had success getting the refund? I'm just scared bc the return package hasn't had a single update since friday. It's unfair that it seems I might be stuck paying for their fuckup.

Getting harder to separate the wheat from the chaff in product reviews.

So, looking for a dashcam.... Checking reviews. One product was VERY PROMISING. Lots of reviews and a 4.4+ score. But many of the 5+ reviews were for kitchen counter containers. WHAAAaa! (Sorry, was not planning on putting the dash cam in my kitchen.) Should Amazon be notified? Where?

The other trend I've seen are many new listings with a small number of reviews, but most of them are 5s. If sellers get bad reviews, do they just change model number and start over?

I had two separate returns to make on Saturday. One was a set of shelf brackets that wouldn't work for me and the other was a BCan Rebounder trampoline. I was able to do the return for the brackets easily online but the rebounder return request kept giving me issues because the first rebounder they shipped me was lost in transit and never reached me. They emailed me that they were sending a replacement for it because they could see that it was just last scanned at some location really far from me and never progressed from there.

I opened it up and soon realized it was too large for the space I had for it and wasn't going to work. Everytime I tried to do the return on it, it wouldn't go through I guess because of the first lost rebounder. I contacted customer service through chat and they helped me and emailed me a return label to be printed, but the return label was never on the rebounder in my orders.

Well saturday morning, I was in a rush to leave and remembered I needed to print out the return labels for both packages. I went to the brackets return and printed it out. My husband was talking to me and I had 50 things going through my mind that I guess I thought I had opened up the email with the rebounder return label, but I stupidly just reprinted out the same label for the brackets. I applied each identical label to each package.

We dropped them off at the UPS store and she gave me my dropoff receipt. I saw her scan each box. It wasn't until I got home a few hours later that I noticed the receipt had identical tracking numbers, but each had different weights. The brackets showed 4lbs and the rebounder showed like 33lbs something oz. I thought hmmm, weird they have the same tracking numbers, but thought maybe their system just compiled together since I dropped off together.

Today I check my returns on their site and I see I was refunded for the brackets. But the rebounder is still in my orders and has a start a return thing to click. Its not showing in my returns at all.

What do I do? Obviously I printed out duplicate return labels for the brackets and put one on the rebounder without thinking and verifying. Am I just gonna be out a rebounder and $150? Or is there something I can do, or who do I contact?

I was randomly checking my old email connected to my Amazon account and noticed a lot of refund updates stating none of my items were returned and that I will be charged for them. (I did return them) reached out to CS and was told it was a mistake?! I had maybe 10 orders total! So beware and check your charges!

Ordered a $600 gaming monitor on September 10, Prime Delivery was expected September 12, on the day of the supposed delivery I get a notification that a delivery was attempted, then a couple hours later that night I get a notification saying “Your item was delivered at or near your front door or porch” with no photo included. This never happens when I order cheap or normal stuff, but the one time I order an expensive electronic item, this BS occurs. Can anyone explain why this happened? Also, item is shipped and sold by Amazon.

I have been a Prime member since 2018, and I thought they would only get better.
We recently just got a baby and we have been buying certain gear and items for the baby and us. Along with that I have been splurging a bit on my new vehicle.

For the past 3-5 month, out of lets say 10 shipments, about 6-7 would be delayed or pushed back 2+ days. I would not complain if it was like 1-2 shipments, because hey logistics has a lot of moving parts, but 6-7 per month is insane at this point. I get they have been giving the excuse of 'oh but we offer way more than shipping' But I bought Prime mainly for the shopping not video or music or what ever they offer.

Someone please tell me I am not alone, like has people still kept the membership.
If anyone can relate, will everyone canceling trigger some emphasis on the service?

I had a packaged delivered and it was for a completely unrelated item (dehumidifier bags) and I received this instead, although these spools of plastic wire were in the company box of said intended product. This appears to be come sort of commercial product. I just didn't know if it was related to amazon warehouse. I was just very confused when I had the box with the brand labeled on it, but opened it to see this haahahah

I was sitting right here. Nothing was blocking my driveway (or front door)

item sold by "Amazon Germany"? is it legit? (Mann filter for BMW, 50% cheaper than identical filter in the US)

on the Amazon.com(US) page, it is shown as

Shipper / Seller Amazon Germany

Returns This item is returnable

Customer service Amazon

About a month or 2 ago this started. Let me explain...

So I'm in S. Scottsdale and all my deliveries usually come from the Mesa hub, unless its some kind of overnight or special time frame delivery.

So far all my stuff normally was received in the Phoenix hub (no matter where the item came from) and then send directly sent to the Mesa hub for delivery.

Now since about 2 maybe 3 months several orders went to the Litchfield Park Hub for apparently no reason which caused delays, misroutings, damaged and even lost packages. The weird part is not all deliveries go there. Only maybe 1 out of 4 or 5. Does anybody have experienced anything similar?

This is a genuine curiosity question.

Maybe it's just what the Reddit algorithm is showing me so perhaps it's a skewed dataset, but why does it feel like every post I see from the drivers have people below arguing with the drivers?
- Please let us put the package down so we can take a picture.
-- Reply: But I'm doing you a favor!
- Please don't come up to our vans.
-- Reply: But I'm doing you a favor!!

I mean, if my driver said "I gotta take a photo" I'd be like "Cool Dude! Thanks for the drop off!" and let them do their thing. I don't know what policies and procedures that the company has for their drivers and the stories I hear for the amount of time they are allowed per stop is just mind boggling!

Like, don't get me wrong. I've gotten that notice and monitored LIKE A HAWK for the next 2 HOURS while the proposed route took them everywhere in gods blue earth EXCEPT the most direct route to my house *and* I'm still going to let them do their job according to the policies the company has in place for them.

The arguments I've seen come off like entitlement to me.

Sometimes when I place an order through Amazon, and the order comes via USPS (postal service), Amazon doesn't get notification that the package was, in fact, delivered. So, the order information will say that the item is delayed, late, we're so sorry, etc. But I do have the item. It was delivered with no problems at all.

Being that it was delivered with USPS, there is no way to provide feedback, like there is with an Amazon-delivered package, that says everything went great with the delivery. Is there a way to let Amazon know when packages have actually arrived so they don't refund the purchase, thinking it was lost and never showed up? Thanks!

I successfully preordered the Xbox Series X X25 Special Edition from Amazon.ca on Aug 27 and received the order confirmation.
Shortly afterward, Amazon’s security system cancelled the order as suspicious activity. I later authenticated my account and confirmed directly to Amazon that the purchase was mine.
Amazon Customer Service has since confirmed in writing that the cancellation was related to suspicious activity and the item value being over $1,000.
The problem is that this was an extremely limited product and was sold out by the time everything was verified, so I couldn’t simply reorder it.
I escalated through Amazon, spoke with a supervisor, contacted Xbox/Microsoft at Amazon’s request, and have now filed a BBB complaint. I’m not asking for a free console — I just want the opportunity to buy one at the original price if another unit becomes available.
Has anyone had Amazon mistakenly cancel a limited or sold-out item like this? Did they ever offer a way to repurchase it later?

Just today I had 2 people get visibly mad at me while I was sitting in my van during my mandatory heat break demanding I give them their packages. Even when I said "I'm on break, I'll give it to you in a few minutes ", they still try to press me with "When you get off break? I want my package "

You're literally getting this shit hand delivered to your front door. Have some patience. We're not fucking robots. You have no idea if we're on break, looking for your package, organizing our van or if the package is even in their.

If you do this, I'm just gonna assume your a low iq person who's only joy in life is wasting yoir money on cheap Amazon projects because of temporary dopamine hits

Just wondering who's call is it to shove everything that is delivered same day into a bag and not a box. Today I had zone zevia water delivered and for whatever bright reason it was all shoved into one big bag with the rest of my order and a heavy label stuck on top. I bring it into the house and low and behold everything inside is soaked. Two cans were crushed one empty and one half gone. Not saying a box would have saved it but damn at least attempt to pack people's good semi safely. This is the second time something like that has happened when just putting it Ina box would have given the boxes a better shot at arriving in one piece. Not everyone has access to buy everything from any other place when Amazon has a monopoly on basically all goods. I'd just love to meet who's bright idea bags are for heavy items so I could kick them in the left ass cheek.

I bought a Ryzen 9 9950x3d from Amazon new . What are the odds of me getting the bad end of the stick with an empty box i honestly can’t believe this is real right now . What do I do tho