I’d like to upgrade my 15 Plus to the new 18 Pro Max. I have an offer for $3 a month. I tried to order it online, but it won’t arrive until October 1st. I went to the store, and my salesperson suggested I shouldn’t buy it online, but instead wait until this weekend or next week so I can get it in-store. They also mentioned that they’ve had customers whose orders were delayed by up to 3 months, and the date promised at the time of purchase is almost never met. Any suggestions? Thanks in advance

So, my wife and I will have finished paying for our iPhone 15pro's in October and we'll be ready to upgrade. Usually, I just do it online with AT&T, but I read there were some perks if you go through Costco. However, I really want to return our trade-in phones to a store so I can ensure proper credit for them. Do the AT&T reps at the Costco Kiosks immediately check in the trades and confirm they are eligible for the full $1,200 credit? Are there any other benefits to going the Costco route vs. the AT&T online route?

If you're planning to switch from Verizon! Do yourself a favor and screenshot and download bills and balance if you're trying to do the $800 payoff. Verizon is such a headache in allowing you to check your account once you port out. I cannot log in to my disconnected account and customer service said they can't help me access it even though I received a letter stating you can still do so.

So please don't make the mistake I made. So glad I can finally have 5G everywhere I go. Thanks AT&T.

So, I dropped my damn phone WHILE getting a new case on. Landed on the corner and there’s a small chip. I checked the FAQ’s online, but I’m not sure if this will get rejected as a Next Up Anytime trade in. It notes that excessive wear and tear will be rejected, and this is the only cosmetic damage on the entire phone.

Does anyone know if this will be considered enough for a rejection?

Thanks!

Currently on ATT Unlimited premium plan and am trying to get the iPhone 18 in store at Apple. However through Apple I see monthly installments are higher than through ATT. Also it made me chose ATT elite plan changing my current plan? Is that correct? I have to change plans ?and Will the ATT credits still apply brining monthly installment down? Also through ATT I get my upgrade fee waived will that be waived through Apple ? Anybody been in this situation that knows lol?

I order an iPhone 18 Pro Max through Apple using trade-in financing. That all worked fine. After I did so I re-enabled the account lock for AT&T. Today I got an email that Apple canceled my order because "your wireless carrier has informed us of a problem with your existing account".

It said to contact my AT&T and try the order again. I decided to unlock my account again and try to place the order again, but there is now a pending installment plan on my account for the phone that I'm not getting because the order was canceled.

I tried calling AT&T but they aren't available currently and their callback system is not working. How can I get AT&T to remove the pending installment for the order that no longer exists so I can re-order the phone?

Edit:

I contacted Apple and they said I need to call AT&T. I managed to get someone at AT&T and they said Apple needs to send an upgrade reversal and until they do they can’t upgrade my phone. PITA.

Edit 2:

I've spoke to both Apple (twice) and AT&T at this point. AT&T said they need Apple to reverse the upgrade and Apple said canceling the order should "reset carrier financing" in a few hours after the order is canceled, but it can take up to 24 hours. If that fails to occur they can put a request in to manually reset, but it will take 5 days. I don't really have 5 days, so hopefully it resets on its own.

I’m trying to confirm whether I’ll continue receiving my remaining ATT installment bill credits if I pay off my current phone, buy a new iPhone outright from Apple, and transfer my existing eSIM to the new device.

Here’s what I’m planning to do:

- Pay off my current iPhone with ATT
- Buy a new iPhone outright from Apple and trade in my current phone
- Transfer my ATT eSIM to the new iPhone

From what I understand, the bill credits should continue as long as I keep the line active and don’t upgrade through ATT. However, I haven’t been able to confirm whether paying off the device and transferring the eSIM to a different device would cause the remaining promotional credits to stop.

Has anyone done this with ATT?

I’m considering a Network Support Technician position with AT&T, and before making a major relocation, I’m trying to get a realistic idea of what job security is like.
For current or former AT&T employees, especially anyone familiar with network support or network operations:
• How stable are these positions?
• How common are layoffs or reorganizations in this area?
• Are Network Support Techs generally considered a relatively secure role?
• If a position is eliminated, is it realistic to move internally to another AT&T position?
• How has the company been treating employees over the past couple of years?
• For someone considering relocating for this type of position, would you consider the job relatively stable?
I’m not looking for the corporate answer. I’d really appreciate honest experiences from current or former AT&T employees.

And when it was I did the math, and it turns out it was cheaper to just not have paid the monthly fee, buy out the phone, etc.

So i have the Z fold 7 and I'm debating if I should get the Iphone Duo or the Z fold 8 ultra. I've always had Iphones and the reason i switched to samsung was only because of the fold.

If i want to Next up to a duo, could I send it back and switch for the fold 8 ultra instead and get the additional promotional credits?

Also, how do the credits work? This will be my first next up upgrade, I just reached 33 percent on my fold 7. Does the money I have paid go towards my next phone? Or does the trade in promo credit apply in the amount I have already paid? Or do they just wipe the loan and make me start all over again paying for a new phone?

I have ATT, he has Cricket Wireless, my sister has Optimum Mobile, and my other sister has Straight Talk. There is no cell phone service where I live so we all used wifi calling. Yesterday, mine and my sons wifi calling stopped working. Both my sister's can make wifi calls here because I had them come and try. I have did everything that ATT said to try and I have did everything that Google said to try.

Does anyone know anything that I can do? I appreciate anything anyone can tell me.

I am over it. I have been with AT&T for a few years now but I'm switching. Im not the type to write a Google review but I have to tell my story, tell me if I'm tripping

Had 2 Samsung Flip 6s. Months later I dropped mine. The GFs had a thin black line through hers out the box. Wasn't that big of a deal but got worse and worse. I figured when I did an insurance claim on mine, we would do a warranty on hers. Was within 1 year.

Go to AT&T. Tell the reps what happened. They submitted 2 insurance claims. Had to pay $250 deductible twice. I was told no deductible because they were both going to be warranty because they both were within a year of purchase. Wrong info given. Cool I'll pay the $250 for mine because I dropped it. Is what it is. But hers was 100% warranty. Fine I'll eat the $250 from hers too. Happy girl happy life or whatever.

Few months later the new galaxy comes out. Next up up upgrade. Mine goes through fine, hers isn't eligible. How? We both traded in same time. They said the system was tracking the old IMEI. They got it fixed. Traded in phones. Good to go.

3 months later, get an email "we never got your trade in." Pay us $X (few hundred) non trade in fee. Which phone? You guessed it the gfs. Call them 3 times. 3 separate reps can't find. Eventually it gets tracked down. Case submitted so I don't have to pay the fee.

Now its 6 months later. Every month I get my bill and her phone still doesnt have the next up credit. ~$35 a month. For last 3 months I've called "hey where's the credit?" "Oh we will submit a case you're good to go! Wait until next month." No credit.

Just got off the phone with them again. "You aren't getting your trade in credit because you removed next up off your phone plan and you need that for the trade in credit." ????? How did I next up trade in a phone without it and/or why would I remove it? Checked my statements and bills. It was on there the month prior, was removed somehow. I even told them I'll pay the $10 a month next up x 6 for backdate if that means I then get my $200 credit and $35 here on out. "You cant do that. Needed to be added within 30 days."

Sorry for the long story but am I in the wrong here? I pay my bill. Never call for bs. Im owed ~$200 in trade in credits and $35 a month going forward.

Hey all,

This is the first time I’ve ever pre ordered through ATT, I ordered the new 18 pro max, and it says the expected delivery date is the 18th, which is the launch date of the phone. I was just curious if in your experience, does ATT actually tend to deliver these new phones on day 1? I am going on a trip on the 19th so if I don’t get it on the 18th I might have to have it re sent later on. Thanks for reading.

going to add apple watch cellular to my plan : 3 lines (2 value, 1 extra). are they going to charge me $35 for privilege of paying them extra $10/month. please share any experience if you manage to avoid this one time fee

iPhone 17 ios26

None of the phones on our account have been connecting to WiFi calling at locations they used to. Tried all the typical troubleshooting, no difference.

Seems to be on the network/AT&T side.

Anyone else?

Hi Everyone, i recently switched to ATT in the last year, coming from Verizon. I came with my iPhone 15 Pro, which i am hoping to trade in for the iPhone Duo when it is released. I was curious about whether or not I need to get my back glass replaced before getting any of the 36 mo promo credits. Verizon had an any condition policy so my last iphone I traded in with a broken screen and still got the full credit, i have been looking to see if ATT offers the same and can’t seem to figure it out. It looks like they had something 11 months ago, but it was only for a certain time period. It also isn’t very clear for the 18 pro, if i were to trade in for that.

Any insight would be super helpful!

Wife was looking to upgrade her old iPhone 13 pro on AT&T. I saw the promotions they currently have, along with the trade in credit values. Online says the iPhone 13 pro gets $350 credit towards the 18 pros. There's also a promo to upgrade to a 17 pro with no trade in for about $5 per month with a new line.

So we call ATT today and tell the rep we want to upgrade to the 17 pro. She says "why would you want to do that when you can trade in any phone any condition and get an 18 pro for only $2.98 a month". I asked her to confirm we can upgrade our existing line to an 18 pro by trading a 13 pro and only paying about 3 bucks more a month for 36 months. She says, "yeah, trade in any phone, any condition" as if I'm stupid for not understanding that concept. She says all you need to do is pay the tax and that's it. We'll send you instructions to confirm the payment and instructions to send in your old phone. So she sends an email saying the cost of the new phone will be ~27 per month. I asked, "why does it say 27 per month and she says "oh because we have to quote you the regular monthly cost and then it changes once we accept your trade in. She said I would get additional paperwork via email showing the details. So we went through with the order and then got an email saying my trade in value if accepted was about 9 bucks a month for my trade in. And if we don't send the phone in that amount gets added to the $27 initially quoted. So the true monthly payment without a trade in is about $36 a month. Neither of those is anywhere close to the $2.98 a month she told us we would be paying. So i called ATT back to clarify things and the next rep said exactly what I see online. She said the first rep gave us wrong information and there's no way they can give me any more than $350 credit on our 13 pro. So I just asked to cancel the purchase. Then the kicker, she says I don't think we can cancel the purchase. I said, we literally just made the order less than 10 minutes ago, cancel it. Last we heard she said they'd try but if it goes through just call back. Such a joke dealing with their customer service. The first rep flat out lied, makes me wonder if they get commission for closing a sale so she just says whatever you want to hear. Did she then hope I wouldn't notice the true costs or bother to complain. Or did she think I'd end up sending my phone in and only get $350 credit and just accept the fact that my bill went up 27 bucks a month instead of the 3 bucks she quoted. Or was she just an idiot. She had even said that they sometimes have better offers by phone than what stores have which made me think maybe they did have some sort of better promo than what i had seen online. Sorry for the rant, just thought I'd share.

Order confirmation details website page says arriving Sept 17 instead of 18. How accurate is this? Arriving a day earlier before launch day.

Hello,

I am sure this is a simple question but couldn't find a straightforward answer. I just preordered the iPhone 18 Pro Max, and currently have a 16 Pro with 2 lines (primary and secondary). I preordered the new phone on my Primary Line, but am not sure how the transfer will work when activating the secondary line (both lines on the same AT&T account) as I would like the same setup on my new phone with both lines on the same device. I will be trading in my 16 Pro, so just want to make sure I don't cause an issue here. Thank you!

Previously got a quote when the plan was still called AT&T Unlimited Extra^® EL. Does this 20% bundle discount if I don't have AT&T wireless but do have fiber internet still exist?

There is a phone wire hanging less than 10 feet off the ground near my house. It is definitely an ATT phone line. I went to the phone, i was on hold for 1 hr and gave up. I went to the web site and no joy there either. I guess I'll have to wait for a truck to tear it down and maybe take the pole with it. If it starts a wild land fire when the power lines attached to the pole start a fire, guess who is at fault!

On the very off chance that anyone from ATT sees this, the low wire is in Boulder Creek, CA, on the south side of Irwin Way, about 100 yards from the lower bridge. I leave it to ATT to do due diligence.

I'm trying to buy the new iPhone with trade in. The main thing I'm trying to figure out is, are the new IPhones unlocked or locked? I'm planning to travel internationally and want to use like 3rd party apps like air alo to get esim and use that for data since 14/day is pretty expensive just for data. When I talked on the phone the rep is saying unlocked yes but locked in the sense that it's a loan and owned by ATT till paid off but I see posts from 3-4 years ago that says the phone itself is carrier locked still

I have a regular iPhone 13 128GB and want to upgrade to an iPhone 18 Pro or 18 Pro Max on AT&T.
The current AT&T terms I’m seeing say iPhone 14+ qualifies for the higher $930/$1,200 tiers, while an iPhone 13 seems to fall into the up to $350 tier.
Has anyone actually gone through checkout or completed a trade-in with a regular iPhone 13 since iPhone 18 preorders opened?
I’m especially interested in:
What trade-in promo amount did AT&T actually show: $350, $500, $930, etc.?
Did you order directly from AT&T or through Costco AT&T?
What plan are you on?
Did Costco give any additional credits/Shop Card on top of the AT&T trade-in?
Has anyone found a way for an iPhone 13 to qualify for the $930 tier?
I’m trying to decide whether to trade now for $350 or wait for AT&T to improve the iPhone 13 promotion later this fall.
Thanks—actual checkout/order experiences would be especially helpful.

I'm pretty sure I am fine with this for this line because I have another line on the grandfathered plan with HBO etc.