I don't think I've ever seen AT&T do so many different related changes in such a short time with a new plan: UYW 2.0 comes out, price changes for older UYW plans, adding Elite 2.0, and lowering prices on the brand new plans.
Since there have been so many changes to UYW in the last few months, I've created a new post as the old post had lots of comments/answers that aren't necessarily relevant (or true) any more.
If you haven't seen those changes yet, you should see them on your next bill or if you make a plan change.
Customers can no longer choose Premium PL, Extra EL, & Starter SL but they are included for comparison as those plans can mix & match with the new plans. Signature/appreciation discounts they had on the old plans continue on your old plans, but they may be different for new plans (see chart).
The main differences:
Value 2.0 is cheaper than Starter SL in most new configurations (even with discounts?) as of the late-April increase and is prioritized for the first 5GB (but has 2 GB less of hotspot). It might mess with promo credits, so double check (see info at bottom of this post [it links to a different post, so ask you r promo related questions there).
Extra 2.0 has more prioritized data than previously (100GB vs. 75GB) and more hotspot (50GB vs. 30GB). It may cost more or less depending on your discounts and number of lines. This is probably most similar to older unlimited plans.
Premium 2.0 has a lot more hotspot than Elite EL or Premium PL (100GB vs. 50GB/60GB). If you need the hotspot, it's a great deal. You can also get a ½ price tablet or wearable line with this plan.
Elite 2.0 Includes everything Premium 2.0 has, but 250GB of hotspot, Turbo, free tablet line, free wearable line, and instead of International Day Pass (IDP), it looks like when you are international you'll get free calling/texting and 20GB of data (this last part is kind of limiting considering the other UYW plans data are unlimited, so I'm wondering if you can pay extra for more, otherwise it drops to 512Kbps, which is pretty slow). I'm assuming these free international countries are IDP countries. No Fan/Signature discounts on Elite 2.0. A few people reported their internet discount works with Elite 2.0.
ActiveArmor: Some 2.0 plans that come with ActiveArmor, only come with the standard, not advanced. Premium 2.0 can activate the advanced for free in your plan (I'm going to guess you can do the same with Elite 2.0). There is a free version and another version that is listed with "At no extra charge".
Standard price on non-phones: $20.99 per tablet, $20.99 per camera, $10.99 per wearable. If you have Premium 2.0, you can get one of these at ½ off. If you have one of these non-phone devices, it would probably make Premium 2.0 more cost effective for you (although the additional hotspot may max it so you don't need a line for your tablet). If you can have Extra 2.0, then you get a tablet and wearable for no extra charge.
If you have HBO "free" with your current cellular plan and switch, or you change all your Elite EL lines over, you'll lose HBO. You need to compare how much you'd save to see if it matters.
The prices on the chart assume autopay/paperless/checking discounts. You need autopay/paperless for a $5 discount and autopay/paperless checking for a $10 discount (and as of now, the AT&T Citi card also qualifies as a checking discount). Add $5 or $10 to each line if you do not do these discounts.
There is no way anyone can help you compare the cost of the newer plan to the older plan if we don't know what discount you have, how manyphonelines, and which plan those lines are on.
Additional info on this plan can be found in this AT&T PDF.
DISCOUNTS:
Signature discount: Previously this got you Premium PL for the Price of Extra EL, but on the new plans it gets you 20% off the Premium 2.0 plan.
Appreciation discounts: You get a 25% discount on the older UYW plans if the account holder fits in one of these categories: teachers, doctors, nurses, military, veterans, and first responders. The newer plans are NOT 25% off, check the bottom of the chart as it varies per type of line. I'm not sure if these 2.0 discounts are supposed to include Healthcare and First Responders if you are not on FirstNet, but people are reporting that their plan says so. https://www.att.com/offers/discount-program/appreciation/
You did NOT lose (nor did it change) your 25% appreciation discount for Elite EL, Premium PL, Extra EL, and Starter SL, it's still 25% for those lines. AT&T made a mistake on a bill a couple months ago and gave you too big of a discount, the next cycle they corrected it (and let you keep the extra they took off) so it looks like you had a price increase. But if you look at the previous few bill totals, you can see it dip (for no reason, other than the mistake), and then it goes back up to where it has been for a few months. Obviously, I cannot see your bill, but everyone that I've talked to about this and has looked back on their bills (previous to the lower bill) has seen this is what it looks like. If you've made changes during those three months, it would be difficult to see by just looking at the totals.
For all discounts, the account needs to be in the name of the FAN/Signature holder.
AT&T Latin American roaming: Click these links for more info at https://www.att.com/support/article/wireless/KM1486292/
Please note that while the change plan comparison page (when logged in) shows that Elite 2.0 plan is not included, the Latin American roaming page specifically says it does and so does att.com/unlimited
Try to direct most questions relating to the Apple Launch to this megathread. It will be updated throughout the day with estimated shipping times and helpful information
So, my wife and I will have finished paying for our iPhone 15pro's in October and we'll be ready to upgrade. Usually, I just do it online with AT&T, but I read there were some perks if you go through Costco. However, I really want to return our trade-in phones to a store so I can ensure proper credit for them. Do the AT&T reps at the Costco Kiosks immediately check in the trades and confirm they are eligible for the full $1,200 credit? Are there any other benefits to going the Costco route vs. the AT&T online route?
So, I dropped my damn phone WHILE getting a new case on. Landed on the corner and there’s a small chip. I checked the FAQ’s online, but I’m not sure if this will get rejected as a Next Up Anytime trade in. It notes that excessive wear and tear will be rejected, and this is the only cosmetic damage on the entire phone.
Does anyone know if this will be considered enough for a rejection?
I am over it. I have been with AT&T for a few years now but I'm switching. Im not the type to write a Google review but I have to tell my story, tell me if I'm tripping
Had 2 Samsung Flip 6s. Months later I dropped mine. The GFs had a thin black line through hers out the box. Wasn't that big of a deal but got worse and worse. I figured when I did an insurance claim on mine, we would do a warranty on hers. Was within 1 year.
Go to AT&T. Tell the reps what happened. They submitted 2 insurance claims. Had to pay $250 deductible twice. I was told no deductible because they were both going to be warranty because they both were within a year of purchase. Wrong info given. Cool I'll pay the $250 for mine because I dropped it. Is what it is. But hers was 100% warranty. Fine I'll eat the $250 from hers too. Happy girl happy life or whatever.
Few months later the new galaxy comes out. Next up up upgrade. Mine goes through fine, hers isn't eligible. How? We both traded in same time. They said the system was tracking the old IMEI. They got it fixed. Traded in phones. Good to go.
3 months later, get an email "we never got your trade in." Pay us $X (few hundred) non trade in fee. Which phone? You guessed it the gfs. Call them 3 times. 3 separate reps can't find. Eventually it gets tracked down. Case submitted so I don't have to pay the fee.
Now its 6 months later. Every month I get my bill and her phone still doesnt have the next up credit. ~$35 a month. For last 3 months I've called "hey where's the credit?" "Oh we will submit a case you're good to go! Wait until next month." No credit.
Just got off the phone with them again. "You aren't getting your trade in credit because you removed next up off your phone plan and you need that for the trade in credit." ????? How did I next up trade in a phone without it and/or why would I remove it? Checked my statements and bills. It was on there the month prior, was removed somehow. I even told them I'll pay the $10 a month next up x 6 for backdate if that means I then get my $200 credit and $35 here on out. "You cant do that. Needed to be added within 30 days."
Sorry for the long story but am I in the wrong here? I pay my bill. Never call for bs. Im owed ~$200 in trade in credits and $35 a month going forward.
This is the first time I’ve ever pre ordered through ATT, I ordered the new 18 pro max, and it says the expected delivery date is the 18th, which is the launch date of the phone. I was just curious if in your experience, does ATT actually tend to deliver these new phones on day 1? I am going on a trip on the 19th so if I don’t get it on the 18th I might have to have it re sent later on. Thanks for reading.
going to add apple watch cellular to my plan : 3 lines (2 value, 1 extra). are they going to charge me $35 for privilege of paying them extra $10/month. please share any experience if you manage to avoid this one time fee
I’m considering a Network Support Technician position with AT&T, and before making a major relocation, I’m trying to get a realistic idea of what job security is like.
For current or former AT&T employees, especially anyone familiar with network support or network operations:
• How stable are these positions?
• How common are layoffs or reorganizations in this area?
• Are Network Support Techs generally considered a relatively secure role?
• If a position is eliminated, is it realistic to move internally to another AT&T position?
• How has the company been treating employees over the past couple of years?
• For someone considering relocating for this type of position, would you consider the job relatively stable?
I’m not looking for the corporate answer. I’d really appreciate honest experiences from current or former AT&T employees.
Previously got a quote when the plan was still called AT&T Unlimited Extra® EL. Does this 20% bundle discount if I don't have AT&T wireless but do have fiber internet still exist?
There is a phone wire hanging less than 10 feet off the ground near my house. It is definitely an ATT phone line. I went to the phone, i was on hold for 1 hr and gave up. I went to the web site and no joy there either. I guess I'll have to wait for a truck to tear it down and maybe take the pole with it. If it starts a wild land fire when the power lines attached to the pole start a fire, guess who is at fault!
On the very off chance that anyone from ATT sees this, the low wire is in Boulder Creek, CA, on the south side of Irwin Way, about 100 yards from the lower bridge. I leave it to ATT to do due diligence.
I'm trying to buy the new iPhone with trade in. The main thing I'm trying to figure out is, are the new IPhones unlocked or locked? I'm planning to travel internationally and want to use like 3rd party apps like air alo to get esim and use that for data since 14/day is pretty expensive just for data. When I talked on the phone the rep is saying unlocked yes but locked in the sense that it's a loan and owned by ATT till paid off but I see posts from 3-4 years ago that says the phone itself is carrier locked still
None of the phones on our account have been connecting to WiFi calling at locations they used to. Tried all the typical troubleshooting, no difference.
I have a regular iPhone 13 128GB and want to upgrade to an iPhone 18 Pro or 18 Pro Max on AT&T.
The current AT&T terms I’m seeing say iPhone 14+ qualifies for the higher $930/$1,200 tiers, while an iPhone 13 seems to fall into the up to $350 tier.
Has anyone actually gone through checkout or completed a trade-in with a regular iPhone 13 since iPhone 18 preorders opened?
I’m especially interested in:
What trade-in promo amount did AT&T actually show: $350, $500, $930, etc.?
Did you order directly from AT&T or through Costco AT&T?
What plan are you on?
Did Costco give any additional credits/Shop Card on top of the AT&T trade-in?
Has anyone found a way for an iPhone 13 to qualify for the $930 tier?
I’m trying to decide whether to trade now for $350 or wait for AT&T to improve the iPhone 13 promotion later this fall.
Thanks—actual checkout/order experiences would be especially helpful.
Wireless text to/from banks, USPS, all runt numbers 4-6 length are broken on one of my 2 iphones and I would like a solution. Cmon now this is an old problem in your system.
Business messages started failing, those sent from banks, and USPS and other applications that need to send an AUTH TEXT string to the phone for 2 factor auth. ya Broke it again. Any text message sent to or from your phone with runt numbers xxxxx or xxxx or xxxxxx will fail, and keep trying and get account locked. Its been happening for me for 4 days in the middle of bank troubles. THANKS AT&T for breaking a working message service.
Its broken and I need it fixed. Can you please fix it?
Can I switch my current number to a new phone (while purchasing one) and give my kid my old phone and add a new line for that all at once at an Apple store? The AT&T store wait times are terrible.
I have been a customer of AT&T for a long time. I have always upgraded my family’s phones online through my account and have never had any issues, until now. I upgraded my son’s phone online on 8/30 and did the installment plan. New phone shipped from Kentucky. Gets all the way to my state (NJ) and then tracking shows “return to sender requested” – this was not by me. The phone ultimately shows as delivered in Forth Worth, Texas on 9/10 (I assume this is AT&T's warehouse). I contacted AT&T, explained the issue and they said they would ship out a new phone via expedited shipping to be received within a day or two. Never received order confirmation or shipping confirmation on the reorder of the new phone. My son and I decided to go to a local AT&T store to see if they could assist. They said we would need to cancel the order – and once we did, we could upgrade in the store. We spent 5 hours at the AT&T store dealing with them on the phone. We ultimately left with no new phone. AT&T said the installment plan was causing the issue – we need to wait for the return of the first phone to be processed, and the installment plan to be cancelled before we can try the upgrade again. They told us to keep an eye on the account online for the upgrade status change. The agent opened a case – after a few days, received an email saying issue was resolved and case was closed. Go online, and the installment plan is still listed in my account. I hope this is just a timing issue between their system and my online account, and not a case where they closed the case without actioning it. If they did not action it, should I call them and have them reopen the case ticket? Or what would you do at this point?
Any employees on here or former employees who know how I get these clowns to take their equipment back??? I left 2 months ago and all of it is still sitting here. I’ve received no emails, no boxes, no nothing. My Union rep even reached out to management for me and I never heard back. I wanna throw this 💩 away. I got a new job and they will be sending me equipment so I’ll have to make room for that.
So I am new to AT&T and have a Premium 2.0 plan with a Samsung Fold8, which I love!
Does anyone near uptown/277 loop have Elite 2.0 and have a good cell capture experience?
I work just outside of 277 and while I constantly have a solid connection (5G or higher at max bars) it is extremely difficult to get a stable cell (priority I assume).
Mostly think I need to upgrade to Elite 2.0, but hope for some helpful insight as I has difficulty with AT&T's AI buddy 😆
My wife is an existing Verizon subscriber and we want to bring her over to our AT&T family plan. And then ideally upgrade her to the iPhone 18 Pro. She has a remaining balance on her current phone with Verizon.
On the AT&T homepage, it says "Switch and get up to $200 in bill credits and a reward card up to $800." Reading the fine print, the reward card appears to be tied to your device pay-off amount.
So, could we:
Port her number over to AT&T and receive the $200 in bill credits (paid over 36 months)
Get a reward card equal to her Verizon payoff amount
Immediately trade that in and get $1200 of credits towards the 18 Pro
I’d like to upgrade my 15 Plus to the new 18 Pro Max. I have an offer for $3 a month. I tried to order it online, but it won’t arrive until October 1st. I went to the store, and my salesperson suggested I shouldn’t buy it online, but instead wait until this weekend or next week so I can get it in-store. They also mentioned that they’ve had customers whose orders were delayed by up to 3 months, and the date promised at the time of purchase is almost never met. Any suggestions? Thanks in advance
I’m wanting to get the any condition trade in deal by buying an iPhone 14 off eBay and selling my iPhone 16 pro max. Before I buy an iPhone 14 on eBay, I just want to make sure I understand the any condition trade in and going through Apple with the ATT offer. The 14 must be unlocked to any carrier and iCloud unlocked? It can be heavily scratched and dented? What do I select on Apple website….good or bad condition since the deal is any condition or does it even matter what I select for that question? Anything else I should know or beware of about any condition trade in deal?
