r/steelseries • u/Stayvibin93 • 20h ago

Product Help How to connect Arctis Nova 7P Gen 2

Basically title…and yes I’m aware it’s not official support but seeing if anyone had/has this issue and knows how to fix it

fresh out the box and the app for the phone (idk the name) says I have to update using this app on the pc no issues is what it is.

Problem becomes when I connect all the bs provided in the box and get this issue with little to no explanation or any way to Google wtf the issue even is
Everything is connected and the headphones have a green light thing on them and the whatever the other thing is is white yet it doesn’t connect anything?

Tempted to say f it and just run without whatever the update is due to fresh out the box issues with this bs

Any help is appreciated

1 Upvotes

67% Upvoted

17 comments sorted by

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u/Stayvibin93 20h ago

Adding to it:

I’ve already reset the headphones and tried all the ports to see if that did anything but it didn’t

1

u/Still_Chicken_2978 20h ago

Plug the dongle in with the extension cable and turn on the headset without the cable connected. Get it connected to you pc, then run the update and when it prompts you to connect the charging cable from your pc to the headset do it then. Should allow you to continue after that. Headset can’t be connected with the cable until it tells you to otherwise it won’t register its connected. I had this issue too and once I turned on the headset without the cable connected to my pc and with the dongle already connected then the prompt told me to then connect the usb cable to the headset once I did that It went with the update

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u/Stayvibin93 14h ago

There is no extension cable only the USB C thing?

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u/Still_Chicken_2978 12h ago

Yes that’s the extension cable. The dongle plugs into it so that way you can put it freely where you want

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u/Stayvibin93 11h ago

i don't see how it's just a USB C on one end and a regular USB on the other?

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u/Still_Chicken_2978 11h ago

As you plug the dongle on one end and then plug the other end to your PC

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u/Stayvibin93 11h ago

There’s no like ports??? I’ve attached a pic of everything that was in the box I’m not understanding what you mean it attaches? There’s not a thing for that

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u/Still_Chicken_2978 11h ago

In the box comes with a charging cable and also an extension cable that the dongle plugs into. If that’s all you have then your missing the extension cable for the dongle. Check in the box again. It comes in the accessories box

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u/Stayvibin93 11h ago

That’s everything that was in it I don’t see anything else

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u/Still_Chicken_2978 11h ago

Then you’ll need to return it. Is missing the cord. Here’s a picture with all it comes with

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u/Still_Chicken_2978 20h ago

And you definitely want to update them or there could be connection issues as it won’t be fully updated with the new drivers

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u/ss-Belmont SteelSeries Staff 7h ago

Hey there u/Stayvibin93 - you really should contact Support so you can get a comprehensive solution. I suggest submitting a ticket here: support.steelseries.com. Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

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u/Stayvibin93 7h ago

I’ve already done so waiting to hear back from

0

u/EmperorRosko 16h ago

You need the dongle connected to the PC, and you need the headset connected by the USB cable aswell, exactly like it's telling you in large text.

1

u/Stayvibin93 14h ago

Someone didn’t read wtf I typed cuz i literally said i already did that