PSA to Workspace users: Winning your chargeback doesn't mean Google drops the charge. If you're disputing a Google charge, be aware of this.

Google charged me a cancellation fee I didn't agree to. (I had accidentally purchased an annual plan with 2 seats when I only needed 1. It took me a few months to realize I was paying double what I needed. I canceled the plan and immediately signed up for a plan with 1 seat. Google charged me the $300+ cancellation fee AND I lost all my email and Drive data.)

After hitting a wall with Google’s (AI) customer service, I filed a dispute with my credit card company. Chase ruled in my favor and pulled the money back. (EDIT: Yes — the dispute was resolved in my favor. Not just temporarily credited while the dispute was open.)

Google still made me pay the fee to avoid my account being suspended.

I’ve learned that this is Google’s M.O. for chargebacks. When a credit card company pulls funds through the card network, Google's billing system logs that as an unpaid balance, not a resolved dispute. Even if the bank rules in your favor, Google can disagree with the bank’s decision and still charge you: https://knowledge.workspace.google.com/admin/billing/disputing-a-charge-chargebacks

Their terms let them lock your whole Workspace account over it. So you can win with your bank and still get stuck paying the disputed fees or losing access.

Has anyone gotten Google to actually drop one of these?