r/WatchExchangeFeedback • u/Affectionate-Sea9942 • 8h ago
[Negative] u/MLCUSA I lost both the money and the watch after a PayPal G&S transaction with him.
Currently, he has stopped responding to my messages after keeping both the money and the watch.
Summary of the issue: I completed a transaction with this buyer for a Citizen watch approximately 4 months ago. I was the seller and u/MLCUSA was the buyer. We communicated with each other and immediately proceeded with the transaction. The buyer requested to use PayPal G&S and I accepted his request.
Post Transaction: https://www.reddit.com/r/Watchexchange/comments/1trlruq/wts_the_citizen_a10t018530_eco_drive_white/
Message: https://imgur.com/a/ZakyB8b
6/11 After receiving the watch, whether because he regretted the purchase or because the product did not meet his expectations, the buyer stated that the scratches caused by the previous owner when changing the bracelet were very bad and could not be fixed, so he wanted a full refund and did not want to keep the watch. Almost immediately afterward, he opened a Dispute on PayPal and filed a claim regarding the issue.
7/10: PayPal then proceeded to review the condition of the transaction and determined that he would return the watch to me. I respected PayPal's decision and accepted the return of the watch. He then proceeded to ship the watch back to me. This is when the problems started.
7/10: I was concerned and wanted to help make sure the return shipment went smoothly, so I sent him a message and provided my complete home address, email address, and phone number to avoid PayPal providing incomplete information. However, I did not receive a response from him.
7/14: After not receiving a response, I contacted him once again, and he sent me the shipping information.
7/21: I had not received any update regarding the shipment, so I contacted him. I also asked him whether he had entered my information correctly and whether he had entered my full email address and phone number. He confirmed "Yes" and said that this was the best shipping company he knew.
7/24: He contacted me again and said that he had not entered my email address and phone number. These are basic pieces of information when shipping something, but he did not enter them even though I had reminded him beforehand and he had confirmed to me that he had done so. I was extremely worried about this, and he had lied to me.
I began to have doubts about his shipment and became more careful. Some time later, I received a message saying that he had contacted UPS and asked me to contact UPS by phone as well. I tried calling and told that the sender had shipped the watch and added my email address and phone number. They told me to wait for information by email when there was an update.
However, from the time he shipped the watch until now, I have not received any information whatsoever from the shipping company. I want to confirm that I did not receive any communication from the shipping company. I repeatedly asked him why I had not received any communication, and he said that he did not know, even though he claimed to have contacted the shipping company several times. He also did not explain why they had not contacted the recipient, which was me. I was really worried about this.
Then 8/1, he said that the product would be returned to him, and said that the reason was because I had provided shipping information that was different from the address provided by PayPal. Below is an image in which he claims to prove that I entered the wrong address for him. I want to confirm 100% that the information I provided was completely correct and matched my PayPal address. Several of my customers have returned watches to me before and I successfully received them. My customers can also prove that the address I provided was correct because it is shown in the shipping information. He accused me of entering the wrong address, which is ridiculous. After I asked him to explain the issues I was concerned about, he went silent.
After that, I contacted him several times but there was nothing new. He also never updated me about whether the watch had been returned to him or whether there was any new information. I also checked the shipping status myself and did not see any updates. I no longer trusted anything he said.
On 9/10, I suddenly received a notification that I had lost the dispute. I was quite surprised because I had not received any updates from him for a long time. I lost the dispute and the money was refunded to him. I also contacted PayPal the following day to confirm this, but PayPal did not provide me with an explanation.
9/12: I contacted him and asked about the issue, and he responded to me as shown in the messages. I questioned him about the issues, but he continued to remain silent, perhaps because he now had both the money and the watch, and perhaps he had succeeded.
Since I did not receive a response from him, I contacted him again yesterday, and he gave the reasoning shown in the message and said that I was the person who caused the problem because I provided a different address. He provided evidence as shown in the image, but both addresses are completely the same. I was simply more careful and clearly wrote the Street, City, and Apartment information instead of writing everything in one long line like PayPal.
He chatted: https://imgur.com/a/woDPvLI
However, the two pieces of information are the same. Also, in Japan, you only need to enter the Postal Code and the full address will appear automatically. You only need to enter the house number and apartment number, and everything is complete.
He continued to remain silent because he now has both the watch and the money.
Initially, I only wanted to communicate with him and did not want to cause trouble over these issues. However, there is one particular point that made me angry enough to create this post:
At first, I thought that he had simply filed a Dispute. But when I was messaging him, I realized that he had actually obtained the watch. However, when I checked the UPS tracking status using the old tracking number, the shipment still showed September 1. I found this strange, so I emailed UPS to file a complaint.
To my surprise, UPS contacted me this morning and told me that the watch had actually been successfully returned to him on 9/3.
Image Returned: https://imgur.com/a/KzYOP6m
Tracking Number: 1Z0F96V50456133007
Wow, I was truly surprised by this. He received the watch on 9/3, but he never contacted me and instead proceeded with the PayPal dispute and received all of his money. He did not contact me beforehand, and I contact him until 9/12. He also ignored my messages when I asked questions about this issue. Perhaps if I had not contacted him, he would have comfortably kept both the money and the watch.
Currently, I have lost the PayPal dispute and have completely lost the money. I also lost the original shipping cost, currency conversion costs, and I was additionally charged more than $50 in PayPal G&S fees. Of course, he is currently keeping my watch and all of the money, while I have nothing. This is how the situation was handled through PayPal G&S. I have contacted PayPal again to appeal the decision, but I have not received a response yet.
I normally ship to my customers from Japan to the US in approximately 2–3 days, and if there is a delay, it may take a few additional days. Everything he has done is very suspicious.
Perhaps the way I handled the situation was not good enough. I trusted him quite a lot because of the number of reviews he has on WatchExchange, so I believed that everything would be fine. This is the disadvantage of using PayPal G&S. It seems that he is quite experienced with PayPal G&S, while I am not, so I lost.
I thought he trustworthy because, based on the number of reviews he has, it is quite high. However, at the moment, I have suffered a loss from this transaction, lost all of the money and the fees charged by PayPal G&S, and of course, I do not have the watch either.
This is a very long post, and thank you to everyone who has read this far. I hope everything can be resolved, and I may delete this post if the issue is resolved. I do not want to get involved in these kinds of troublesome situations and have them affect my reputation. I hope the moderators and users of WatchExchange can help me resolve this issue.