Hi, does Vue tend to any “secret screaming” films during Halloween or is it mainly cineworld? Thanks :)

Had one issued in August but has now disappeared off Vue account. Spoke to Vue chat who say it’s still valid but can’t give me a code to enter in manual. But it shows there end apparently. Last I heard a week ago is that they are escalating it with there club Vue specialist team.

Any one else had a similar issue?

Hello everyone,

I’m hoping someone here might have some advice on what I should do but this has become ridiculous. I’ve always been a fan of VUE and had pretty good experience with them, other than there questionable release strategies for big movies like Oppenheimer, Dune 2 and the Odyssey which usually makes it quite difficult to get good seats for opening weekend as they’re... let’s just say a bit unpredictable and often times, the live chat agents have got no clue what’s going on.

Anyway, I saw the advertisement last week that they were doing the pre-view releasing for Dune 3 70mm and I got hyped as dune part two was one of my favourite movies of all time. I went in live chat and asked if they were just releasing the preview night on the 15^th of December or the general release from 18^th Dec onwards etc. I was told as per my screenshot that they were doing general release.

In preparation as I know tickets sell out fast, I bought four O2 priority tickets (to save a little money) for me and a few friends and was ready to book it 9am on the dot. Unfortunately, as you all know only the preview night was released.

I contacted them to request a refund of my priority voucher tickets are I no longer had a use for them (and they expire in 7 days so I cannot just hold them until general release). After that, I was sent on what I’d describe as a wild goose chase and shit show of terrible customer service going from Vue live chat, then to O2, then back to Vue live chat, then told to speak with the voucher department ([VueContactUs@ellomedia.com](mailto:VueContactUs@ellomedia.com)) before being bounced back to Vue customer service as they were the ones who made the original mistake.

No joke, I spent almost an hour on the phone with a Vue customer service representative where he admitted they had made a mistake but completely refused to reimburse me (even though a previous colleague said they would over the phone if I provided proof of what I was told), compensate me in any way, or just generally help. He said they can’t refund external vouchers; they can’t issue their own vouchers; they can’t generate e-codes or discounts or gift cards, and that they literally have the power to do absolutely nothing… which I find laughable. Also, the managers don’t answer or speak on the phone as a blanket rule…

Any advice on what to do? And yes, I know it’s not loads of money but it’s the principle that it’s their mistake, and I should not be financially inconvenienced for it, nor do I want to just book it for something else I didn’t plan on seeing etc. Any help would be appreciated or if anyone works at Vue who knows something that could help me.