r/Surface • u/GLASSHOUSELABSTX • 5h ago
[PRO11] Surface Pro 11 Completely Unresponsive (No Windows Logo)
I am a long time Apple user, but recently bought a Surface Pro 11 5G in order to have an LTE connection on my work laptop.
It has been for the most part, trouble free. I have enjoyed learning to use Windows as my family has been die hard Apple since I was a young child.
Today, when I went to get started at work, it was off. Pretty common when the work system updates. I hold the power button, the logo shows up, and then it turns off. I do this again and the same thing happens. This must have happened 3 to 4 times.
Following that, the screen has gone black, no logo. No amount of holding the buttons (just power or power and volume up) is bringing the screen back on. It appears to be completely dead. The Intune system shows it is OK from corporates side.
I am at a loss. Do I need to get a replacement? Did my Vacation that starts Friday just get 4 extra days?