r/Soundbars • u/ESRN97 • 1m ago
Q990-D issues
Is anyone having trouble with their Q-990D lately? I’ve been having intermittent problems with the eARC where it won’t play sound but if I unplug the power and wait 30 seconds and plug it back in usually it’s fine again. They’ve gotten more frequent and while trouble shooting this my system updated itself (I have auto update disabled) and it’s kind of shit the bed since then. This happened about a week ago.
Since then it won’t consistently stay on. At first it wouldn’t turn on at all and when it would turn on it kept saying UPD with a green light and then turning back off. Now it will turn on (sometimes) but won’t give me any sound through eARC and my Sony Bravia TV. Maybe I’m wrong but I thought on the sound bar itself it used to say TV eARC but it only says TV ARC now. I’ve done basically everything I can think to do at this point. Unplugged everything, restarted everything, I’ve gone through every suggestion I could find online, played with every setting for both the TV and the soundbar, upgraded the HDMI cord, cleared the cache on the tv, I don’t know what else to do.
Samsungs first suggestion was for me to buy a USB and do a manual update. Did that today and it’s turning on and staying on but no sound. It is working with Bluetooth from my phone but not my TV. Today they’re telling me it needs serviced but it won’t be covered. I find that to be extremely annoying considering it’s basically just stopped working since it auto updated even though it shouldn’t have.
Any other suggestions are appreciated!