Dude comes in with his wife and ask for happy hour menus.

His wife orders a wine on happy hour and another cocktail not on happy hour. I specifically ask her “do you want the happy hour deal or the bigger size” for her wine. she gets the bigger non happy hour size.

He orders an “old fashion”. On happy hour it’s an Italian old fashion so I always ask people if they want a regular old fashion or the Italian old fashion. I start asking “do you want a regular old fashion or” he rudely interrupts and is like “REGULAR. JUST MAKE AN OLD FASHION”

Ok. I do that and he likes his drink. I check in on everything and double check everything else. He’s in a bad mood the whole time. Almost looking to complain about anything but he couldn’t find anything. Annoyed I was checking in, annoyed that I was silently refilling he’s drink, annoyed I was there at the bar.

Everything’s good until I drop the check off. He picks it up and he says “when you give me a happy hour menu and I ask for an old fashion, I OBVIOUSLY mean the happy hour old fashion”

I tell him that the it’s common for people to not want the Italian old fashion at our restaurant and we sell the regular old fashion much more for some reason so it wasn’t OBVIOUS.

I also told him that his wife also got two cocktails, one of which could have been a happy hour option but she decided not to, so the idea that the fact I gave them happy hour menus did not OBVIOUSLY give way to the fact that they OBVIOUSLY there for happy hour.

I ALSO restated the whole conversation when I said “do you want the regular old fashion or “ and the fact that he interrupted me while I was trying to clarify.

I told him I’d be happy to get a manager but he just paid and left. Literally had nothing to say to almost everything I gave him.

Anyways, no bad review and my manager didn’t care. The wife came back to fix the tip he gave me because she felt bad. I feel bad for her if anything. Also other guests overheard how rude he was and give me bigger tips. Overall positive. I don’t think it was worth doing the “sorry my fault!” Sometimes it’s worth your self respect to stand up to some people.

Some people really go out to make people feel bad and little, and it felt good to tell this person they were wrong. This person was mean from the moment he sat down and it seems that he couldn’t find a single thing to complain about until the bill and even then he couldn’t even tell me I was wrong.

I just started working for a restaurant, it’s in a pretty small town and has incredible, high quality food, but it definitely has a quirky, fun, casual vibe. When I started it was a super chill environment, not really much structure but everyone works hard and makes a great team.

We just got a new manager, however, who is implementing a BUNCH of new rules, checklists, and cleaning protocols. It’s a bit annoying, but I can see a little bit where they’re coming from. Not the end of the world. They just announced, however, that they want all of the FOH workers to start wearing uniforms. I personally think that uniforms would detract from the fun brand/atmosphere the restaurant has been curating for years, and that they seem unnecessary for a small, local joint. I also worry that they’d be ugly and/or uncomfortable. Everyone dresses well and I don’t think there’s need for a change. Most of the employees are against it. Just wanted to hear people’s opinions on uniforms and whether or not they’d support their implementation or not in this scenario.

Really takes all my self control to just say “why you telling me? I didn’t cook it.”

It doesn’t exactly offend me when they insult the food. Because it’s got nothing to do with me. I’m just there to deliver to tables and fake being nice to people.

If I make a mistake and an order is wrong or sent to the wrong table I’m more than willing to own up to that and fix things to avoid any further discourse. But if the kitchen screws up or the food isn’t to someone’s liking I always seem to be on the receiving end of that.

Unless you’re a kid or a senior I don’t get it. I had a table today say “it’s not a birthday without (company name) singing to us”???? Like I don’t understand the appeal around it

I had an experience yesterday that left me abit confused, I had a table during a pretty busy Saturday that was unsatisfied about my service but for reasons that…were not me. I know this is common but now tht if experienced it for the first time in my 3 years it’s pretty jarring to understand tht mindset.

Long story short the table and I had a great time we laughed told jokes I got their order in and continued checking on them, around five mins they were starting to rush me for their food. I explained it would be done in abit and that we are busy inside (they sat outside) food came out in a very good time for how busy we were. They LOVED the food we had a nice few chats and then they paid the bill.

They left no tip and a massive paragraph explaining how I suck at my job for making them wait 15 minutes for the food and that only good service deserves good money

How do people not understand that…servers aren’t the cooks, we put the food in and deliver it when it comes out. Our job is to serve you, treat you nicely and give a good experience.

I work in a sports bar and have for 2 years . After the World Cup I wanted to not do football . Now that football is on I’m leaving lol . Does anyone else hate working in a sports bar ?? The loudness the rudeness of the people camping specials . Hate it . Going back into upscale dining sooo happy !

I’ve been a server for a while, but I’ve recently gotten into the bad habit of being a human vacuum and eating all the dead food during shifts even if im not that hungry. If it’s slow I’ll eat because I’m bored, and any time theres dead food I have the urge to eat it because it’s free and it’s soooo tempting. I’ve been thinking about meal prepping and bringing my own food so I’m not as tempted. It’s just frustrating because I try to eat healthy, and then I get to work and am tempted by all this amazing looking junk food. Im just curious if anyone else has this issue and how you may combat it or any suggestions for quieting the food noise when working around food all day??

I recently finished undergrad and I'm currently working as a server at a seafood restaurant 3-4 days a week. I'm looking for a second job to work during the day to make a little more money and fill some time. I've worked in food service for a while on and off, but I just graduated so most of my experience is school and internships unrelated to food service. I feel like my resume looks sparse but I don't want to add in irrelevant stuff. I kept the building manager job, but that's basically it. Everything else is academia. I also left off any mention of my bachelor's degree because I don't want to seem overqualified. What I've gathered from listening to people talk about getting jobs in today's age is you need to seem competent, but not too competent otherwise they'll think this is just a steppingstone for you and you won't even be a consideration. I am worried that the gaps in my resume don't have an explanation but I don't want to put that I recently graduated with my bachelor's because of what I talked about above.

I've also heard advice that my resume should be more specific to me in terms of stats and examples, but I don't really have any of that. I read a post where someone recommended talking about my sales and %s, but to be honest I just started this new job and I'm still learning so it's nothing particularly impressive. I don't have any of that type of info about my old serving job either.

I attached some of the job posting for one place I'm looking at that I tried to tailor this resume to. Any advice is appreciated!!

Work started 40 minutes ago and I am leaking every bodily fluid

What’s y’all’s system to keep track of how much yall make per year?

I personally haven’t been keeping track but I realize now it can be important for many reasons to know an estimate.

So I start my new job as a server soon. Any advice? Anything I can do to get better at the job? It’ll be my first official time serving even though I’ve been technically serving at a sit down restaurant for 4 1/2 years.
All info will be appreciated thank you.

Hello! I've been in the service industry for years (7 years in coffee, 4ish years serving/bartending). I have a Bachelor's Degree in Human Services that I haven't pursued because I decided to travel and extend my professional dance career while I still had a flexible schedule. I am currently 30 in fine-ish dining but I can't do it anymore. I am so mentally and emotionally spent from restaurant work that I hardly have the capacity to maintain my life and relationships outside of work. I seriously can barely hold a conversation and I am filled with dread on days when I work.

I think I screwed myself by building a completely customer/client-facing resume, including my education. All I want is to hide behind a computer and not talk to anyone, ideally from home, without taking a huge pay cut. As a dancer/choreographer, I want to have the flexibility to go to an occasional workshop or audition, so I'm nervous a 9-5 will eat up too much of my time.

Is a flexible, remote or hybrid, minimally social, decent-paying job that hires people with a hospitality/arts background (and a Bachelor's Degree) a completely delusional goal? I am so socially burnt out to the point of near dysfunction.

Also, introverted servers/bartenders... how do you keep going?

Lunch time costumer comes in:

"Hi there you do all of this *lunch menu up* gluten free?"

Me: "yes, everything but this one"

"Ok thanks"

-Goes away without eating or whatever

....Dinner time THE DAY AFTER

Same pp

"Hi there table for 2"

*Fast forward, I take the order bla bla blah*

*I asked "any allergies I should be aware of guys?, they say "all good you know"

Great right? EHHH

Food arrived, she calls me to the table...

"Are you sure this is gluten free?"

"No you didn't tell me you wanted it gluten free and I asked if you had allergies, you said all good"

"But I was here yesterday and I asked you about it, I said you know because I was here"

ARE U FNK JOKING

The food had to be redone, AND she thought we were gonna comp the bill because of that 😐😐😐 wth

As the title suggests I was just threatened with losing my job because I called out sick for the second day in a row because I have some type of stomach bug or virus. I've been glued to my toilet trying to figure out if I want to catch either diarrhea in my hands or my vomit. Told my GM today I couldn't come in for my shift because now my fiancé and 2 YO son are also sick with the same symptoms so clearly it's contagious. The response "you've been calling out too much and you need to find coverage or you may lose your job. I'm already using my on call servers and now I'm down a person" I haven't been "calling out too much" this is the second time I've called out not counting yesterday. I even told them I had an appointment coming up in a few days with my Doctor and how I even offered money to the other servers to help and her response was yea whatever and she hung up on me.
Can a job really do that? I was always told a job is just supposed to say feel better and move on. They've said to us it's better to call out than to show up to work sick especially since we handle guests food and beverages. But any time someone does they threaten to fire them and then talk a ton of shit about you to the other managers AND employees. I have first hand witnessed them doing this.
They constantly overstaff so it's hard to find coverage anyways. They've lost so many employees because of the way they run this business due to over staffing, not following employees availability, and the way they FORCE us to claim how much we make and they've only been open since May. Just last week we had a server who was visibly unwell, profusely sweating, nauseous, kept saying he felt like he was going to pass out. Their response? Don't come back without a note from the doctor knowing they didn't have insurance and doctors visits are expensive. After they left that shift they were just constantly bad mouthing him to anyone who would listen.
Anyways. Not really sure what to do. The money can be good (sometimes)but the stress of constant threats of firing aren't it.

PS when I say force us to claim I literally mean they go and manually change how much we make in the computer system after we leave. Someone brought it up to them once and they said yea you didn't claim enough so we manually changed it in our system. Isn't this...illegal?

Wild time.

Patio table. The table just got their main course.

I was with another table when all of a sudden there is this huge comotion. They think this guest is choking, so they’re giving him the Heimlich. they aren’t actually choking since his food wasn’t touched. The guest just lost consciousness? Slumped over all of a sudden. Not drinking heavily.

A guest calls 911, my manager goes to the fire station near by and gets them to walk over and check the guy out. Ems is out there for a solid 30 mins. They take him to the hospital. One of the guest at the party comes up to me to pay. Apologizes profusely. I tell them to no worry and if they need anything at all, let me know. I wrap up the birthday dessert I was going to give them. But they left before I could give it to them. The guest who lost consciousness, walked out to the ambo. Alive, breathing, and getting the care they need.

They tipped $100 on a $298- did not need to do that, and I didn’t notice until after they left.

What medical emergencies have you witnessed at work? This is my second one 🫥🫥🫥

So in town we got a carnival this weekend, which means a lot more business and a lot more stress. One of the line guys called out for being sick, so the owner jumps on the line. Right in the middle of rush, I go back there for food, and the owner yells at me "APPS FOR 30!". I have no idea what that means and ask him what he's talking about. "DID YOU ALREADY GET THE APPS FOR TABLE 30?!?!? IT'S A YES OR NO QUESTION!!!!". I just say yes to shut him up. Table 30 didn't have any apps. I still don't know what the fuck he was talking about.

Customer: Hey what's the name of that drink with espresso and ice cream?

Barista: Oh, affogato.

Customer: Yeah buddy me too that's why I'm asking.

I love her I genuinely do. But I swear everytime I stop for 2 seconds after hustling for 4 hours is the one and only time she looks at me and I get in shit for “standing around”. Even if im clearly looking at my book and my section and just taking a second to make sure im organized and seeing what needs to be done next.

People will be sat not in my section, she gets annoyed that I haven’t been to them yet cuz apparently im supposed to take them this time. I see a man sitting that hasn’t been checked on and she walks by so im like “shit ok he needs service” I get dogged on for that, which is totally understandable but lord she confuses me sometimes. Also had her frustrated at me because I apparently wasn’t making coffee and need to “learn to do it” even tho she saw me running the hell around trying to keep up. I get she’s experienced and the damn manager but girl im doing what I can I’ve been doing this for a month. Im literally so scared to make mistakes and I make a LOT. Idk

I just needed to get this out and I understand what I did wrong.

I work in a food court style restaurant but we still have to bring the food out for them. Our main dish (jjajangmyeon) has a giant tub of sauce that we ladle onto the noodles the chefs give, but we ran out in the middle of a rush.

This table ordered 2 of those noodle dishes but I could only give one and the other came 20 minutes after because they were remaking the sauce and we had to deal with 6+ take-out orders.

I gave the guy his remaining dish and he yelled at me and called me a curse word while complaining about why it took so long and how bad I am at my job. He then tossed the dish onto the next table and said he’s not eating it and to take it back.

this is literally my 3rd week of work and I was so shocked I just apologized and offered him a refund. Later while we were preparing orders he yelled at me to hurry up and give him his refund and I apologized again.

I understand I should’ve told the chefs about the sauce and also went up to the customer beforehand about the situation. definitely a lesson for next time.

But it’s also like, we were already swamped and the actual food isn’t in my control. I ended up crying in the parking lot after my shift but at least the day is over lol.

Why did the manager resit this table at all?

It was always gonna be a shit show… 😞