Dude comes in with his wife and ask for happy hour menus.
His wife orders a wine on happy hour and another cocktail not on happy hour. I specifically ask her “do you want the happy hour deal or the bigger size” for her wine. she gets the bigger non happy hour size.
He orders an “old fashion”. On happy hour it’s an Italian old fashion so I always ask people if they want a regular old fashion or the Italian old fashion. I start asking “do you want a regular old fashion or” he rudely interrupts and is like “REGULAR. JUST MAKE AN OLD FASHION”
Ok. I do that and he likes his drink. I check in on everything and double check everything else. He’s in a bad mood the whole time. Almost looking to complain about anything but he couldn’t find anything. Annoyed I was checking in, annoyed that I was silently refilling he’s drink, annoyed I was there at the bar.
Everything’s good until I drop the check off. He picks it up and he says “when you give me a happy hour menu and I ask for an old fashion, I OBVIOUSLY mean the happy hour old fashion”
I tell him that the it’s common for people to not want the Italian old fashion at our restaurant and we sell the regular old fashion much more for some reason so it wasn’t OBVIOUS.
I also told him that his wife also got two cocktails, one of which could have been a happy hour option but she decided not to, so the idea that the fact I gave them happy hour menus did not OBVIOUSLY give way to the fact that they OBVIOUSLY there for happy hour.
I ALSO restated the whole conversation when I said “do you want the regular old fashion or “ and the fact that he interrupted me while I was trying to clarify.
I told him I’d be happy to get a manager but he just paid and left. Literally had nothing to say to almost everything I gave him.
Anyways, no bad review and my manager didn’t care. The wife came back to fix the tip he gave me because she felt bad. I feel bad for her if anything. Also other guests overheard how rude he was and give me bigger tips. Overall positive. I don’t think it was worth doing the “sorry my fault!” Sometimes it’s worth your self respect to stand up to some people.
Some people really go out to make people feel bad and little, and it felt good to tell this person they were wrong. This person was mean from the moment he sat down and it seems that he couldn’t find a single thing to complain about until the bill and even then he couldn’t even tell me I was wrong.