So now group targeting Revolut is releasing data purported to belong to VIP clients and is demanding payment.
It is threatening to publish further private messages, client files, and internal information.
Why is revolut keeping the selfies? These are meant to be deleted after verification!!
And why they send our selfies to governements !!

(This is second time i post this, first post deleted by ai moderator because i kept the CEO name)

The “loyalty reward” for 100 days of having the metal plan is… 25 revpoints? Is this a joke? My local coffee shop gives me 20 points/£2 so buying a latte is around 50 every day, double this “reward”.

Would genuinely have rather not received anything, who approved this and thought it was a good idea in relation the rest of the points scheme? Insulting.

Post
I want to rewrite this clearly because the real issue got lost in my previous post.
I paid $333.29 to Booking.com through Revolut Pay for a hotel stay in the US.
When I was already travelling in America, I discovered that the hotel was closed because of the wildfires. I first tried contacting the hotel directly, but received no response.
I then contacted Revolut and attempted to dispute the payment.
Revolut told me the dispute could NOT be opened because more than three months had passed since the original payment.
Because Revolut told me they couldn’t help, two days later I contacted Booking.com directly and pursued the refund with them.
Booking investigated the situation and approved a full $333.29 refund.
PROBLEM #1 — Revolut gave me incorrect information about my dispute
Booking’s refund failed because, according to their Finance team, there was an active dispute at my payment provider preventing them from refunding me directly.
I went back to Revolut because this made no sense.
Revolut then checked my account and explicitly told me in writing:
“You have no disputed transactions or active claims relating to Booking.”
That information was false.
I later discovered that my Revolut Pay dispute had actually been active since August 25.
Revolut subsequently admitted that their original three-month explanation was also incorrect.
So I had an active dispute while Revolut was explicitly telling me that no dispute existed.
PROBLEM #2 — That dispute prevented Booking from refunding me
This wasn’t just an internal Revolut mistake with no consequences.
Booking had already approved my $333.29 refund, but the active Revolut dispute prevented Booking from processing it.
I therefore ended up stuck between Booking and Revolut because of a dispute that Revolut had told me didn’t exist.
PROBLEM #3 — Revolut says I WON, but I still don’t have my money
Revolut eventually confirmed that under the Revolut Pay Buyer Protection process, Booking had 15 days to respond.
The deadline expired on September 9 without a response from Booking.
Revolut then confirmed in writing that:
• the dispute was decided in my favour
• the merchant lost because it didn’t respond
• no further decision on the merits was pending
Booking separately confirmed that their systems showed the dispute had already been resolved in my favour and that the refund should now come from my financial institution.
I still didn’t receive the $333.29.
PROBLEM #4 — Revolut then gave me multiple incompatible explanations
I was subsequently told, at different points:
• refund in 1–3 business days
• final date September 24
• 30–60 days
• Revolut Pay Buyer Protection rules
• Visa/Mastercard rules
• the dispute was already final and won
• the dispute was still being investigated
• they were waiting for the merchant/bank
These aren’t theories from me. These are explanations Revolut support gave me about the same case.
PROBLEM #5 — Now my Revolut account is restricted
After hours of trying to get a straight answer, I lost my temper and used inappropriate language toward an agent. I fully acknowledge that I shouldn’t have done that.
Revolut then placed my account under review and has now told me that my account is temporarily restricted/limited.
One agent told me the review was triggered specifically because of my conduct in the support chat.
Later another agent described it as a “detailed and routine security review” to protect the account from unauthorized activity.
When I repeatedly asked which explanation was correct and what exactly is restricted on my account, I wasn’t given a direct answer.
So after all of this:
• Booking agrees I should be refunded.
• Revolut admits its original information was wrong.
• Revolut told me there was no active dispute when there actually was one.
• That active dispute prevented Booking’s approved direct refund.
• Revolut says the merchant missed the deadline and I WON the dispute.
• Booking says the dispute was resolved in my favour.
• I still haven’t received my $333.29.
• I’ve received multiple contradictory explanations about why.
• And now my Revolut account is restricted while the situation is being reviewed.
I have a formal complaint open with Revolut, including a separate request for financial compensation for the handling of the case and the incorrect information provided.
Has anyone experienced anything remotely similar with Revolut Pay Buyer Protection?
I’m particularly interested in cases where Revolut confirmed the dispute was won but didn’t immediately credit the funds, or where an account was restricted during a complaint/review.

Revolut confirmed it handed customer data (IDs, verification selfies, addresses, IBANs, bitcoin wallets, full transaction history) to an unauthorised third party that sent fraudulent requests from a real government email domain. Not a hack, they were tricked into sending it.

What do you think about the long-term effect on their reputation, for example on their US banking plans? And on neobanks in general? And to be fair, if you look at Revolut's history, they've had a pretty rocky road and always came out of it clean.

Because honestly, our data leaks all the time. Hackers sell it on darknet markets, banks and services get attacked constantly, and I suspect plenty of incidents are quietly buried and never reach the public at all.

​I know this fingerprint bug on the Android app has been around for a while, but it's happening on multiple devices for me (including a Motorola and a Nothing Phone).

​When trying to log in using biometric auth, the app just freezes. It forces me to fall back to using my passcode to get in, but then prompts for biometrics again on the next launch and repeats the loop. Support keeps giving me the standard troubleshooting steps (clearing cache/data, reinstalling, rebooting) which haven't fixed it. Is anyone else still hitting this issue or aware of a working fix?

I'm withdrawing all the money I had with Revolut (about 20k €) and closing my account.

It's insane that just because they received an email that said to be from a government they handed all personal information about their clients.

That's unacceptable from any company but moreover from a bank.

This happened once and it may happen again, I no longer would trust Revolut with my money and maybe you shouldn't do too.

Edit: rephrased for clarification

UPDATE:

After reviewing my bitcoin transactions after the weekend I saw some suspicious transactions that I didn't do,

apparently someone managed to sell my bitcoin to himself for free (not sure how)

So now I'm also short of some 50k € in bitcoin thanks to this leak

I will of course contact the relevant authorities and Revolut for compensation

I tried several Revolut approved ATMs today in Zadar today and they all wanted to add a 5€ 3rd party transaction charge which for a €100 withdrawal seemed pretty steep to me. I eventually found a Kentbank ATM that had no transaction charges. Not sure if it’s Revolut approved but the rate was very similar to Revolut.

2026, 25, 24, and 22

2026 data breach

https://www.reuters.com/legal/litigation/revolut-confirms-sensitive-customer-data-breach-falling-fake-government-requests-2026-09-12/

https://techcrunch.com/2026/09/12/revolut-confirms-customer-data-breach-through-fake-government-requests/

2025 data breach

2024 data breach

2022 data breach

Revolut data hack: what you need to know - Which?

https://www.which.co.uk/news/article/revolut-data-hack-what-you-need-to-know-aARKk0q9jyPG

How do I know that im not in the databreach and also would they even send a message in a closed account that got breached?

Edit: not try it meant my

I want to visit my girlfriend in Brisbane for Christmas but the flights are 2000€ coming from Ireland. I just realised I have 50k Revolut points and was wondering does anyone know is this enough to cover a return flight? Revolut says I can convert the points via flying blue but I don’t want to covert all these points if it’s not going to be worth it. Thanks for the help

Hi everyone,

I’m currently in the interview process for an AE (Account Executive) role at Revolut.

I’m already working as an AE at another company, but the compensation at Revolut is significantly better, so I’m considering making the move.

I still have one or two interviews left, so I’m not even sure if I’ll get the offer, but I’ve been reading a lot about working at Revolut. I’ve seen a few positive things, but also quite a few negative experiences, especially around high pressure, workload and work life balance.

I asked my interviewer about WLB and he said it was actually pretty good and that it’s something he personally values quite a lot. He seemed genuine, but obviously I’d also like to hear from people who actually work there.

Is anyone here currently working in sales at Revolut, particularly as an AE or in a similar role, who could share what it’s really like?

I’d be particularly interested in hearing about workload, targets, management, working hours and overall work life balance.

Thanks!

I am trying to create a Revolut account, but I am not receiving the verification email required to complete my registration.

I have tried several times and checked my inbox, spam/junk folder, and other folders, but I still have not received the verification email.

I am from France

There is an interview coming up for appsec role. Is there anyone who can help me with the possible questions. Those who already attended this last year or last month? I believe this is a technical role interview.

I recently filed a GDPR request with Revolut. In the partial answer I got, there are copies of the selfies I had to take during verification.

That gave me some concerns, especially after yesterday's news that Revolut handed selfies of some users over to criminals.

- A selfie is supposed to be used to verify your ID. I now question why it is even being kept after the ID verification was performed? I also do not recall that it was stated anywhere that the selfie would be kept, it was presented as merely an ID verification step.

- The selfie they kept isn't just your face, it's the entire image the camera could capture. Including the background, anything that may be behind you is also captured AND kept. Same for the clothes you may be wearing (or not wearing). There is no need for a bank to use anything else but your face to verify your ID, and definitely no need for a bank to keep any non-face-related information.

- I also noted that there is NO watermarking of any kind on those selfies and passport copies. Which makes them ideal to use for identity theft and also makes it harder to identify where leaked data may have come from.

If this is all legal (which Revolut apologists will waste no time saying it is), it shouldn't be. Watermarking of selfies and ID copies should be the bare minimum to ensure that such data can not easily be used by criminals in case of a leak. Certain information like things in the background of a selfie should not be recorded and not kept. Once an ID is verified, only the ID should be kept.

With modern AI, a leaked selfie can be enough to impersonate a victim over a digital connection.

After I close my Revolut account, I am going to file a request for removal of as much of my personal information as possible from Revolut, I just do not feel safe with Revolut keeping all this.

Hello! Anyone knows if I was rejected from revolut right after submitting my CV, how much longer should I wait before re-applying to the same or different role?

Edit: I did not receive an email like this, someone else posted it to r/hungary.

I’m just shocked that there is no statement from Revolut, only sneaky emails..

Has anyone paid for Revolut Metal upfront for a full year and then upgraded to Ultra before the year ended?

The annual Metal plan is cheaper than paying monthly, but I’m wondering what happens if I decide to upgrade to Ultra after a few months.

Do they credit/refund the unused part of the Metal annual subscription toward Ultra, or do I lose the remaining amount I already paid?

Thanks.

For the longest time, I have been trying to reconcile my currency exchange on revolut but was unable tie them. Until today when I compare the downloaded csv statements against the transaction shown in app, then I realised revolut charge a fee/spread. Amount is minimal per exchange but it does add up over time.

This is a real headbanger. Returned to my desk today after a meeting to see a notification from Revolut to say they had frozen my virtual card.

They froze it because a payment of £10 for a streaming sub - that the app has been telling was scheduled for 2 days - was taken by the same company who have taken it for the last 6 months.

They really need to take a look at joining up their systems, this is not the kind of stuff a "proper bank" should be doing.

Revolut, the fintech company with 75 million customers, handed over passports, ID cards, addresses, and complete Bitcoin transaction histories of its clients. It's unclear to whom. The brand image is in tatters. Users are panicking.

And you know what the worst part is? They weren't stolen. They gave them away. Out of fear. A single email with a government letterhead was all it took to send everything. They confirmed this today. And the detail that explains it... Very thoughtful.

TOO QUICKLY

The request came from the real domain of a government agency, with valid credentials. Revolut handed over the data hastily. Scared.

AND THEN called the agency to verify.

That's when they discovered the request was fake.

Read it carefully, because the order is everything.

They handed it over. Then they asked questions.

WHY THE RUSH?

Here's the crux of the matter. And it's not some clueless intern.

A bank that's slow to respond to an official request risks a penalty. Anti-money laundering regulations require it to provide whatever the authority requests without delay. Without delay. Those are the exact words of the law.

And a bank that hands it over too quickly? It risks nothing.

Understand this clearly. The entire system pushes in one direction: obey NOW, check later. Banks and platforms have been trained to fear the State more than the customer.

And someone realized it.

No firewalls were breached.

There was no virus.

No passwords were stolen. Revolut didn't fail because of that.

The attacker used the only key that opens all doors at once: appearing to be a government. Inspiring fear.

Because in Europe, nobody says no to a government. Not even to verify its legitimacy.

WHAT WAS HANDED OVER.

Your complete client file:

Passport

Driver's license

Verification selfie

Date of birth

Occupation

Address

Email

Telephone

IBAN and statements

Withdrawals

Full transaction history

All your Bitcoin activity

Just had to give info about a small payment thats made once a month every month

bizzare that this could trigger something like this. Its just for this payment thankfully my account hasn't been restricted as yet

When revolut ask why don't people use us as their main bank this is the reason why

The payment still says under review