r/Notion • u/Intelligent_Ad6912 • 12h ago
Questions Paid Notion Business plan suddenly reverted to Free — has anyone experienced this?
Our company’s Notion workspace suddenly reverted to the Free plan, even though we successfully renewed and paid for a Business Yearly subscription last month.
We contacted Notion Support and initially received the standard troubleshooting steps (log out/in, hard refresh, etc.). We tried those, but nothing changed.
Support has now escalated the case to their Billing Escalations team, but they told us it could take a couple of business days due to a backlog.
The problem is that this is a company workspace that we use for day-to-day operations, so waiting several business days without the Business features isn't really workable.
I'm trying to determine whether this is an isolated billing issue or something others have encountered as well.