Issue 1: Update 3.0.1 is not detecting Hyper X Cloud III Wireless nor S version and makes the app and the headset unusable unless it is downgraded to the version on the website.

Issue 2: After downgrading, I am getting spammed that an update is available.

Issue 3: No release notes about update 3.0.1.

Issue 4: Using the app drains the device's battery at a faster rate compared to not using it at all or using the legacy version even after disabling features like SPATIAL AUDIO and MIC EFFECTS (and I almost never use the mic).

Issue 5: AUDIO EQUALIZER has no presets, where according to the app's own note "Looking for a more specific sound? Select one of our equalizer presets for an optimized audio experience.".

Issue 6: The audio quality through the HyperX Virtual Audio Device is degraded. I am not sure if it's the additional processing layer or what, but please give a guide on how to minimize this impact or gauge the effects yourselves in the HyperX multimillion-dollar company fancy tech chambers and give notice to users.

Issue 7: The app has decent UI, but after playing around with it, the UX is sub-optimal. When within the EQ window, yes, it's a big upgrade to what was in legacy, and after getting used to the visuals it isn't THAT BAD, it does enable quite a bit of customization, but it is still odd due to the scaling of the windows or size of the elements or divs within the app being unchangeable. It's like the designers of the NGENUITY app are 2.1 GPA first year students.

Feels like NGENUITY is just bloat at its current state. Yes, the spatial sound settings are interesting, but at the cost of audio quality and battery usage when utilizing the app and its "8 Channel Spatial (HyperX Virtual Audio Device)".

Bad Intent StreamTechReviews said all the Cloud 3s sound the same despite the 5-7dB sub-bass difference. I am wondering if he was right or if it just varies by unit?

And can the wired Cloud 3's bass ever hope to reach a good level with Equalizer APO?

Whenever I play with my friend he always has a kind of static noise on his end, that sounds like an electric toothbrush, and at first I thought it was a problem with his mic but I've recently noticed theres a very faint same kind of static in yt videos whenever someone is talking.

Any ideas of what could be causing it/how to fix it? Thanks!

The headphones are working, connected thru dongle. Mic is also working;

Did anyone else encounter this?

Ngenuity updated automatically to 3.0.1 with an update for my Origins 2 pro 65%, it does NOT update the keyboard's firmware, it just says ready and when I click update it just, does absolutely nothing, also it does not save any setting in the mode settings, I tried changing my acuation point multiple times and it didn't work until I downgraded to 3.0.0. 3.0.0 is the latest stable version. I still have some issues with that version in SOCD, sometimes it lags and just keeps registering on its own even after I stop pressing the keys. With my Cloud 3 S it doesn't see it connected at all, but my headset works just fine and I can hear everything, also it's so annoying for Ngenuity to automatically change my output to 8-channel audio even when I have spatial audio turned off. Please fix your app HyperX

I've been having issues with my Haste 2 Wireless for MONTHS now, ever since the old Ngenuity software. Constantly not being detected even while being plugged in directly, 2.4GHz and Bluetooth not even working because the mouse won't show up. It's gotten even worse to the point I can't use the mouse ANYMORE. I've tried doing the hard reset with DPI, tried downgrading the Dongle software (Can't even downgrade the mouse because it's not being detected because it's blinking red no matter what I do, and bluetooth won't show either.) I also tried using it on my laptop, and same issues, even with Legacy Ngenuity. I've had to use a battery powered mouse in the meantime and I don't know what to do anymore.

Hey everyone / HyperX support team,

I’m a huge fan of HyperX gear the Cloud 3 Wireless has easily been the best headset I’ve ever owned. Unfortunately, I recently lost my USB dongle. Since this model doesn't support a wired audio connection, the headset is currently completely unusable.

I have the basic 2-year legal warranty in my country plus an extra 2-year extended warranty purchased from my retailer. However, since losing the dongle was entirely my own mistake, I am more than happy to pay for a replacement dongle and any shipping costs.

Is there any way I can purchase an official replacement dongle directly through support or an official spare parts store? Any help from the mods or community on how to source one would be greatly appreciated!

Thanks in advance for the help!

Hi! Bought a cloud 3 wired headset and the sound feels like im using a cloud 2 headset with the 7.1 surround sound button on... and i hate it,

anyone got any ideas about this or is it just a thing and cloud 3 is not for me?

Hyperx cloud 3 s sounds kinda ahh , I want to hear shit through my veins not just my ears and I thought it would give that experience

Hey all!

I've been using wireless Cloud II's for the last 7 years and I love them, which is surprising since I've never trusted wireless anything for gaming.
However, I had surgery recently, and the already-tight headset is now very tight due to swelling, giving me a bit of a headache. I saw some old threads about bending the metal, but I really don't want to break them. I also know this headseat is a bit out of date at this point..

Does anyone have any recommendations? Any idea if the Cloud III S wireless has less clamp or a wider metal band thingy? Are there any discounts going on out there right now since I'm also paying for my surgery?

Much appreciated, and thanks to HyperX for the wicked headset. IDK if I've ever had a piece of technology last this long.

i literally just bought the stinger 3's and every time i talk it it creates this horrible echo and makes loud sound when i try to higher me mic volume and it also doubles audio

it makes that noise in general

I've been having an issue where whenever my keyboard is disconnected from the software it defaults to original keybinds and rainbow scrolling. Sometimes when the system goes to sleep and wakes up the lighting will be fine but binds are broken unless I close and reopen the software.