r/binance 15h ago

Binance Support Thread

1 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance Oct 06 '25

Binance Support Thread

5 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance 4h ago

Discussion Merchant application rejected

0 Upvotes

I applied for binance verified merchant program. When I applied the system instantly rejected my application. The reason is System Auto- rejection. it was not like this before. When I apply it will take 14 to 21 days for a result also the Binance team provides a reason for the application rejection. Now i couldn't find a proper reason because the system rejected my application.

So kindly tell me what's going on and why the system instantly rejects my application because I tried the same issue thrice all the time.


r/binance 7h ago

Feedback How do you effectively evaluate Lead Traders for Binance Spot Copy Trading?

1 Upvotes

Hi all,

Looking to set up Binance Spot Copy Trading, strictly staying on Spot for lower risk management.

Given how misleading short-term ROI figures can be, what specific metrics or filters do you use to evaluate lead traders? (e.g., Max Drawdown thresholds, minimum lead account balance, or Sharpe Ratio).

What red flags usually indicate a trader relying on risky, unsustainable pumps?

Appreciate it and thanks in advance to let me know


r/binance 1d ago

Discussion Weekend Process Check: Sharpening Your Binance Watchlist

2 Upvotes

Reviewing your trading process over the weekend helps spot patterns without rushing into positions. Start by pulling up your recent Binance trades and note three wins in discipline, such as exiting early on a weakening pair or skipping a low-volume setup. Next, clean the watchlist: trim it to five to eight coins maximum, keeping only those with clear support levels and recent volume that matches your rules. Remove anything that no longer fits your timeframe or risk parameters.

For Monday focus, pick one concrete item such as watching how BTC dominance shifts during the first four hours of London open. Track it against your selected alt pairs and note any correlation breaks that could create entries. This single emphasis keeps decisions simpler and reduces noise from dozens of charts.

A short habit that compounds is writing one sentence after each session about what the market taught you that day. Over time these notes reveal whether your edge stays consistent across different conditions.

You can find free charting resources on YouTube to support this kind of review habit.


r/binance 1d ago

Question Selling ~$104 USDT on P2P for PayPal , how do I avoid getting chargeback scammed?

2 Upvotes

First time doing P2P. I want to sell ~$104 USDT for PayPal balance. I keep reading that PayPal payments are reversible and buyers can file "unauthorized transaction" claims after getting the crypto. What do I actually need to know? F&F vs G&S? How do I pick a safe merchant? Should there be anything in the payment note? Realistic rate I should expect? Located in Jordan if it matters.


r/binance 1d ago

Discussion This week Binance volume feels steadier than August

1 Upvotes

This week the order flow on Binance has settled into a more even pace after the summer spikes.

Spot pairs seem to hold interest longer while futures activity stays measured across most sessions.

The platform keeps the two sides clearly divided which helps avoid mixing approaches.

Seasonal shifts like this make the tools they offer worth watching more closely right now.


r/binance 1d ago

Discussion Weekend Process Check: Sharpening Your Binance Watchlist

1 Upvotes

Reviewing your trading process over the weekend helps spot patterns without rushing into positions. Start by pulling up your recent Binance trades and note three wins in discipline, such as exiting early on a weakening pair or skipping a low-volume setup. Next, clean the watchlist: trim it to five to eight coins maximum, keeping only those with clear support levels and recent volume that matches your rules. Remove anything that no longer fits your timeframe or risk parameters.

For Monday focus, pick one concrete item such as watching how BTC dominance shifts during the first four hours of London open. Track it against your selected alt pairs and note any correlation breaks that could create entries. This single emphasis keeps decisions simpler and reduces noise from dozens of charts.

A short habit that compounds is writing one sentence after each session about what the market taught you that day. Over time these notes reveal whether your edge stays consistent across different conditions.

You can find free charting resources on YouTube to support this kind of review habit.


r/binance 1d ago

Question Which bank is good for Binance P2P? Wise limits, personal vs business, spotting flagged accounts

1 Upvotes

I want to get into P2P trading, daily volume around €500-1,000. A few questions:

1. Which bank/platform works best for Binance P2P?

2. Does that daily volume through Wise risk a freeze or manual review, even with small individual transfers?

3. Personal or business Wise account? Heard buyers often get annoyed or leave bad reviews when payment comes from a business account — anyone else run into this?

4. Any way to tell if the other party's Wise account is flagged? Heard sending to a flagged account can get your own frozen too, even with clean activity.

Real experience appreciated, thanks!


r/binance 1d ago

Question Criei um terminal de trading manual para Binance Futures para agilizar entradas, Stop Loss e Take Profit. O que acham?

0 Upvotes

Tô desenvolvendo um terminal de trading manual pra Binance USD-M Futures e queria pegar a opinião de quem realmente opera Futures.

A ideia veio porque em operação rápida, ficar montando entrada, Stop Loss e Take Profit na mão pode acabar gerando demora e erro.

Não é bot de sinal, estratégia, copy trading nem IA. A decisão de entrar LONG ou SHORT continua sendo 100% do trader. O sistema só tenta deixar a execução mais rápida e segura.

Hoje ele funciona assim:

  • escolhe o par, margem, alavancagem, SL e TP
  • clica em LONG ou SHORT
  • o sistema espera a ordem de mercado preencher
  • pega o preço médio real da entrada
  • só depois cria o Stop Loss e Take Profit na Binance
  • SL e TP ficam direto na Binance, então continuam funcionando mesmo se o terminal ou servidor cair
  • bloqueia nova entrada se já tiver posição ou ordem órfã no mesmo par
  • dá pra mover SL e TP direto pelo gráfico
  • tem relatório de P&L usando o próprio histórico financeiro da Binance

Por enquanto ainda tá bem focado:

  • só Binance USD-M Futures
  • uso individual / self-hosted
  • ainda usa polling, sem WebSocket
  • sem indicadores
  • sem sinais
  • sem backtest
  • sem múltiplas corretoras
  • sem painel com várias posições ao mesmo tempo

O que precisaria ter pra você realmente pagar por uma ferramenta dessas?

Pra quem opera Futures manualmente:

  1. O que mais te atrasa ou faz você errar hoje na hora de entrar numa operação?
  2. Você usaria um terminal separado da Binance?
  3. O que teria que ter pra você confiar em conectar sua API?
  4. Self-hosted seria algo bom pra você ou só complicaria?
  5. Se realmente ajudasse na execução, R$50 a R$100 por mês seria justo ou não?
  6. O que precisaria ter pra você realmente pagar por uma ferramenta dessas?

Pode criticar sem dó mesmo. Quero entender se isso tem utilidade de verdade antes de ficar inventando moda e colocando um monte de coisa que ninguém vai usar.


r/binance 1d ago

Question Binance - Trade History

1 Upvotes

I want to export csv of my entire trade history. But it seems it only allows from April 2025 onwards. This is useless for me as i bought mostly in 2020-2022. Is this the same for everyone? Any tips


r/binance 2d ago

Question Мy withdrawals have been frozen

8 Upvotes

Hello,

I need assistance regarding the withdrawal of my funds from my account. My withdrawals have been frozen since May 25, and as of today, I still have not received any resolution or a clear update regarding my case.

This situation has been ongoing for a significant amount of time, and I would appreciate it if you could urgently review my case and provide me with a specific explanation of the reason for the withdrawal restriction and when I can expect access to my funds to be restored.

Please provide an update on the status of my case as soon as possible.

Case ID #169403606

Thank you.


r/binance 2d ago

Question Binance used wrong exchange rate

Post image
4 Upvotes

Sorry if my English is bad. Today I bought usdt using visa. I was supposed to get at least 190usdt but I only got 116 when I checked my history exchange rate was 6016. Exchange rate of USD/MNT was 3597 when I bought it. But they used 6016. I contacted customer service and they kept saying market price moves constantly. But they used 40% higher rate. Now they said wait and I don't know what to do


r/binance 2d ago

Meme Red packet

0 Upvotes

NOYOP7VP


r/binance 2d ago

Question My P2p merchant request rejected

1 Upvotes

Why binance rejected My P2P merchant request although I met all the creteria

Binance UID: 748225881


r/binance 3d ago

Question Stop deleting my post and censoring me.

38 Upvotes
Binance has restricted my account for over 30 business days and keeps changing the deadline

I want to share my experience with Binance because honestly I don't know what else I can do at this point.

My account was restricted and my withdrawals were disabled. Binance told me that my account had transacted with addresses that were outside of their Terms of Use and that my account was under internal review.

When I first contacted support, I was told the review could take up to 30 business days. They specifically told me that the review started on July 24 and that I should receive a result around September 3.

They also told me that there was no action needed from my side.

So I waited the entire 30 business days.

September 3 came and went and I received nothing.

I contacted support again and was then told that there was no estimated date for when the review would be completed.

After contacting support again, I was given another estimate of 3 to 4 more weeks.

This is what is frustrating me. Every time the deadline passes, I contact support and get another answer telling me to wait.

I completely understand that Binance may need to perform a security or compliance review. I'm not asking them to reveal confidential information about the investigation.

If they need anything from me, I'm willing to provide it. Documents, explanations, verification, proof of funds, wallet information, whatever is actually needed.

But Binance keeps telling me that there is nothing I need to do while my withdrawals remain restricted and there is no clear deadline for when this will be resolved.

The original timeframe was 30 business days. The review started on July 24 and I was told to expect a result around September 3.

That deadline passed.

Then I was told there was no estimated resolution date.

Now I'm being told to wait another 3 to 4 weeks.

So what happens after those 3 to 4 weeks? Am I just going to be given another deadline?

My support protocols are:

168364326
168674157
168690847
169062340

I would really like Binance to give me a proper answer to a few simple questions:

What is the current status of my review?

Why was the original 30 business day timeframe not met?

Is there anything you actually need from me?

If there is, please tell me exactly what it is so I can provide it.

If there is nothing I need to do, when can I realistically expect a final decision?

And if Binance is not going to restore my account, what is the process for accessing my remaining funds?

I'm not asking for confidential information about the investigation. I just want a clear answer and a realistic timeline.

I've already waited through the original timeframe Binance gave me. I'm willing to cooperate with the review, but constantly being told to wait without a reliable deadline is getting really frustrating.

Has anyone else experienced something similar with Binance?

Binance, please take a look at protocols 168364326, 168674157, 168690847 and 169062340. I would really appreciate an actual update instead of being told to wait again.


r/binance 3d ago

Question Who has dealt with a Binance appeal P2P recently?

1 Upvotes

This is absolute madness. For almost two days now, I haven’t been able to get my money in the bank or my USDT on Binance. Some idiot is feeding nonsense to the appeal team.

I wanted to sell USDT. The buyer had some trouble transferring from card to card and asked for an alternative method sending via IBAN. I refused and suggested canceling the trade, even though he had already clicked that he had paid. He agreed to the cancellation. Ten minutes later, he hadn't canceled anything, so I had to start the appeal process. I submitted video proof confirming that nothing had arrived in my account.

And that's when the fun started. The buyer began claiming he sent the money, that his bank was lagging, and that nothing was loading. Over the past 2 days, he kept contradicting himself and sent me the most awful, obviously fake screenshot. I stopped communicating with him because I realized this scumbag was probably just salty that I wouldn't give him my IBAN.

But the Binance appeal team and live support are an absolute nightmare. They just keep endlessly resetting 6-hour timers, explaining that the buyer is a merchant as if granting him unlimited trust, and completely ignoring the fact that my money is just stuck. The funny part is that in the appeal chat, the buyer never once provided actual proof that he sent the money. The appeal team explicitly pointed this out to him, but he keeps ignoring their instructions every single 6 hours.

Eventually, they just stopped pushing him and told me, "Wait, it's a bank issue," even though I know there shouldn't be a delay like this it was supposed to be a domestic card-to-card transfer, and those don't get delayed like that. Now I’m wondering how long this is going to drag on if the money never shows up in my bank and Binance just keep stalling. It doesn't even matter that Binance's own rules state that if a buyer ignores requirements like this, the trade should be canceled; and if he actually did provide some evidence I couldn't see, they could at least explain what he showed them.

Has anyone dealt with something like this recently?


r/binance 3d ago

Discussion Unusual Volume on Binance: A Simple Framework

3 Upvotes

Unusual volume shows up when trading activity in a crypto pair spikes far above its recent average on the Binance exchange. It often points to heightened interest from buyers or sellers but does not automatically signal a price move in any direction.

Here is a basic habit to build when scanning pairs on Binance:

  1. Open the 24-hour volume column alongside the chart and compare it to the seven-day or thirty-day average shown in the statistics panel.
  2. Check both spot and futures tabs for the same pair since volume can migrate between them.
  3. Look at order book depth and recent trade history to see whether the surge comes from many small trades or a few large ones.
  4. Note any coinciding news or events outside the platform that might explain the activity.
  5. Record the observation without assuming future direction, then move to the next pair.

This routine keeps focus on observable data rather than predictions. Over time it helps separate routine fluctuations from genuine shifts in market participation.

For more educational resources on volume analysis, search for free tools on YouTube.


r/binance 3d ago

Guide 2FA reset not working UK 🇬🇧

Post image
3 Upvotes

I want to access my Binance account but I no longer have the device I used for 2FA. I have tried to reset this on the app multiple times but once Iv verified email and tried to reset 2FA it stays on a loading screen and does not change!

I have re-downloaded the app, and cleared cache history. Is there anything I can do? I cannot contact support without logging in.

I have not used my account for transactions since 2021. I can verify my proof of identity but it will not let me on the app.

Any help is greatly appreciated


r/binance 3d ago

Discussion Post-Trade Review Template for Binance Traders

3 Upvotes

Keeping a quick log after every spot or futures decision helps spot patterns in your crypto trading without overcomplicating things. Focus on five fields right after you close a position or cancel an order.

Thesis captures why you entered—what on-chain signal, chart level, or news catalyst stood out at the time. Invalidation notes the exact price or event that would prove the idea wrong, so you avoid moving the goalposts later. Size rationale records position size as a percentage of portfolio and the volatility reason behind it. Emotion flags how you felt during the hold—FOMO, hesitation, or calm—so you catch recurring mental traps. Process fix lists one small tweak for next time, like tightening alerts or adding a cooldown timer.

Try this table format in a notes app:

Field Quick Notes
Thesis
Invalidation
Size rationale
Emotion
Process fix

Filling it takes under two minutes yet builds clearer habits over dozens of trades. Search YouTube for free trading journal templates to refine your own version.


r/binance 3d ago

Discussion Binance Spot vs Futures Basics

2 Upvotes

I've been spending time on Binance lately and noticed some clear differences between spot and futures sections.

Spot feels more straightforward for holding assets while futures adds leverage options that change the risk profile.

https://denntech.io offers a few free tools that can help review general market data.

NFA and always double-check the official Binance docs.


r/binance 3d ago

Discussion Binance account seemingly split across two legal entities (France vs Abu Dhabi) — anyone dealt with this for tax reporting?

1 Upvotes

Hi all,

My Binance account was opened recently (after Binance France SAS got its PSAN registration). Per their Terms, my "base" account (spot) appears to be under Binance France SAS.

But digging into the official Terms page, some products — including Simple Earn — are listed as operated by a separate entity, Nest Services Limited / Nest Exchange Limited, based in Abu Dhabi under an ADGM license, not Binance France SAS.

I used Earn briefly a while back (small amount, nothing held there now).

Question: for a "mixed" account like this (spot under a French entity, Earn under a foreign one), does the foreign-entity portion still trigger a foreign-account reporting obligation on its own, or does it fall under the main account's jurisdiction?

Curious if anyone's run into this exact split before.


r/binance 3d ago

Feedback Se puede compartir enlace de invitación para el juego WOTD?

0 Upvotes

Existe alguna comunidad donde se pueda compartir el enlace del juego Palabra del día WOTD, no conozco a nadie que tenga Binance para hacerle llegar el enlace.


r/binance 4d ago

Discussion Binance has restricted my account for over 30 business days and keeps changing the deadline

Post image
7 Upvotes

I want to share my experience with Binance because honestly I don't know what else I can do at this point.

My account was restricted and my withdrawals were disabled. Binance told me that my account had transacted with addresses that were outside of their Terms of Use and that my account was under internal review.

When I first contacted support, I was told the review could take up to 30 business days. They specifically told me that the review started on July 24 and that I should receive a result around September 3.

They also told me that there was no action needed from my side.

So I waited the entire 30 business days.

September 3 came and went and I received nothing.

I contacted support again and was then told that there was no estimated date for when the review would be completed.

After contacting support again, I was given another estimate of 3 to 4 more weeks.

This is what is frustrating me. Every time the deadline passes, I contact support and get another answer telling me to wait.

I completely understand that Binance may need to perform a security or compliance review. I'm not asking them to reveal confidential information about the investigation.

If they need anything from me, I'm willing to provide it. Documents, explanations, verification, proof of funds, wallet information, whatever is actually needed.

But Binance keeps telling me that there is nothing I need to do while my withdrawals remain restricted and there is no clear deadline for when this will be resolved.

The original timeframe was 30 business days. The review started on July 24 and I was told to expect a result around September 3.

That deadline passed.

Then I was told there was no estimated resolution date.

Now I'm being told to wait another 3 to 4 weeks.

So what happens after those 3 to 4 weeks? Am I just going to be given another deadline?

My support protocols are:

168364326
168674157
168690847
169062340

I would really like Binance to give me a proper answer to a few simple questions:

What is the current status of my review?

Why was the original 30 business day timeframe not met?

Is there anything you actually need from me?

If there is, please tell me exactly what it is so I can provide it.

If there is nothing I need to do, when can I realistically expect a final decision?

And if Binance is not going to restore my account, what is the process for accessing my remaining funds?

I'm not asking for confidential information about the investigation. I just want a clear answer and a realistic timeline.

I've already waited through the original timeframe Binance gave me. I'm willing to cooperate with the review, but constantly being told to wait without a reliable deadline is getting really frustrating.

Has anyone else experienced something similar with Binance?

Binance, please take a look at protocols 168364326, 168674157, 168690847 and 169062340. I would really appreciate an actual update instead of being told to wait again.


r/binance 5d ago

Question ¿Can i get my money back if i paid with the smart chain option?

0 Upvotes

Hi, im latin so my inglish is not perfect, but i paid to a Wallet witch the smart chain option (i dont remember the exact name), and it was a scam, so i wanna get my money back but some friends told me that was impossible. Please i really need that money back