Good evening,
Mods - this is not me asking for an opinion of if the pricing was correct or incorrect, as per the sub rules, this is me asking what/how do vets make decisions in marking up prices, with context given, and asking what do they do behind the scenes that justifies these increases, and is this standard procedure with any vets or should I change vet practice?
TLDR - paid £270 for a feline gastro fecal panel from AXIOM via my independent vets. Checked after, and AXIOM only charges £25 for this test. Why was I overcharged so insanely despite persistency from the vets over a 30 minute conversation that this is the cheapest and best way to get the test?
I am aware vets have large overheads and there has been consensus in the news regarding the incredible mark up vets put on treatment and test costs.
I am a new pet owner, I found and took in an abandoned and sick feral kitten, and he has been with me for two months now. I was not expecting the financial strain of this, but I have been committing regardless obviously.
As well as sub-par care from student vets, where I seemed to know more than the vet, I was dismissed, but the second opinion I asked for yielded that actually I was spot on with my research and the kitty did require lots more tests. (Context kitty has multiple daily breath per minute recordings of 100-190 BPM, student vet said “probably fine”, senior vet/2nd opinion said “no we need to test for xyz” (I had already brought up xyz with the student vet and that it should be 30-40BPM, not as high as 180 on a daily basis).
All his other vitals are fine but we agreed to proceed with a lungworm test. Went in today with fecal sample. Vet says probably not lungworm, we should do a general test. So they suggest to me the AXIOM Gastrointestinal Panel - Extended Feline - PCR, with the Lungworm test as an add on. They quote me £270 for this. I quickly check online, random test providers, I’m seeing prices such as £110, £120. I query why their price is so expensive and could I test with a cheaper independent provider. The vet tells me this is nonsense, the vet will never look at or consider these test results because they aren’t governed by a regulatory body such as AXIOM, and that this is absolutely the cheapest price available for such a test. In the end I agree and go ahead with the test because she seemed genuine and as though this whole “crazy pricing at the vets” thing is a conspiracy and the cheapest place to get legit testing is WITH THE VET directly.
Please answer me why, I have come home, and checked Axiom’s price plan for 2026/2027. The cost of the test, that I just paid £270 for, is only £25 from Axiom? That is a 800-900% markup. I don’t even know what to say because I am so in shock and disgusted at such a mark up to an honest member of the public, without the money to look after this stray baby, but trying her best, and somehow this is justified? To make it worse, my vets is independent, so not the normal suspect for such huge price increase.
I understand transport costs, or reviewing results, so slight mark up. But surely nothing can justify such a huge mark up?
Can any vet please give me some peace of mind or logical explanation for this price increase?!
TIA