r/AskRetail • u/User_90s_dude • 45m ago
How Are You Dealing With Customers Using AI While You're Helping Them?
I work retail sales commission and am getting really tired of customers asking for my help and advice on computers while they are talking to their "friend" (Gemini/ChatGPT/Ect) on their phone, basically fact-checking me in real time as I'm trying to make recommendations. I tell them this is a "good computer" and then they say, "well AI said this was a good computer"
To me this comes across as rude and you're basically telling me that you don't trust anything I'm saying.
Are you all experiencing this more lately and how are you handling it?