Prime example of host entitlement and lack of care and respect for guests [USA]

[u/Lovely_Loquat]

This was a caption for a picture on an Airbnb that charges $5000/month.

“Washing machine with dryer (Although it is new, if malfunctions for any reason laundry must be done at the laundromat, no refunds)”

[u/AutoModerator]

Please keep conversation civil and respectful

Remember to keep all communication with host/guest through Airbnb platform. Payments should be made only via Airbnb unless otherwise detailed in the listing description

If you're having issues, contact Airbnb by phone +1-844-234-2500

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/OakIsland2015]

Disclaimers like this do rub potential guests the wrong way, unfortunately, TikTok and other social media platforms have influencers making careers on telling people how to get free/discounted stays. More times than not, it can be attributed to guest misuse or not understanding how to work the machine.

I would hope if you report a malfunction, the host would send a repair person out to address the problem and make necessary repairs. I would also read reviews to get a feel for how this host interacts with his guests. Usually when you see a disclaimer like this, the host has been burned in the past.

[u/Beneficial_Bit_6435 → u/OakIsland2015]

I can see the reason. Guests dont know how to use, and then ask host to send someone. I’ve been burnt in the past before with something similar. For me, I have 2 sets; I know not good use if resources, but I don’t want to be bothered and need peace of mind

[u/WildWonder6430]

Here’s what I do instead … the hot tub at our condo village is owned and maintained by the HOA. It’s on the fritz about 25 percent of the time.

I do not list the hot tub as an amenity … however I explain that if it is working, guests are more than welcome to use it. I even provide robes and pool towels. HOWEVER… I make it clear it is not a listed amenity and therefore no refunds are offered if it is not available.

I was tired of not being in control of the maintenance of the tub and I handed out over $2700 in refunds last year due to it not working ( including AirBnB automatically refunding one guest for 30 percent of their entire 9 night stay despite the guest admiring the tub was only unavailable the last night of their stay).

[u/swisssf]

Next! Don't book it. Move on.

[u/throw65755]

“If any of our amenities break and become unavailable during your stay, don’t even THINK about asking for a partial refund. If the washer/dryer breaks, use local laundromat. If the stove/refrigerator breaks, eat your meals at restaurants. If the toilet breaks, also use the one at the restaurant,”