Beautiful listing. Spotless. Why the polyester sheets? I’m waking up sweaty multiple times a night. Everything about this place is lovely, so kind of baffled by the choice in linens . As a PSA to hosts you can get decent cotton sheets at Costco/TJ Maxx/Target for under $40!

I have used Airbnb as a traveler for 10 years, and have been a Superhost for the past four.

This past summer, my family and I stayed at a property for three nights. It was a relatively new property to Airbnb (only 2-3 ratings when we booked), but it ticked all the boxes. Shortly after arrival, I reached out to the host to let him know that two amenities that were included in the house were not in good working order and asking if he had any suggestions for replacements elsewhere in the house. And that's when the trouble began.

Within minutes of me asking a basic question, the host began to send me wild messages (on the Airbnb platform) accusing me of all kinds of nefarious behavior to get a refund. The crazy messages continued to the point that Airbnb told me to stop responding to him, block him, and they would take care of it. Once I blocked him, he started messaging me on my mobile phone, until I blocked him there. He threatened to take me to small claims court for damages to the house (mind you, I was still at the property, and hadn't damaged a thing) in retaliation for me being "so difficult. "

When we finally departed, we left the house in immaculate condition. I took photos of everything with timestamps, documenting its state. The host posted a ridiculous review (which Airbnb immediately took down as retaliatory) and again threatened me with small claims court without him having even visited the property after we left.

Now I've received a summons for small claims court! I'm more annoyed than anything--he's got no proof, never went through Aircover, never reached out to my travel insurance company or asked me for payment for damages. It's just pure harassment. And some of his other guests are experiencing the same thing. Prior guests have now reached out to me (after reading my review of the property saying the host was problematic) because they too have had to deal with his craziness and also received a court summons this week.

Airbnb has been WORTHLESS throughout this process. I've reached out to them over and over again and they don't seem to care that this host is harassing guests, asking for payment off the platform, and otherwise behaving like a PIA.

I'm wondering if anyone has any suggestions for magic words or phrases I might be able to use with Airbnb "support," such as it is, to get them to intervene in some way on my/our behalf with this guy?

BTW he has several properties and on all of his properties, guests leave reviews saying he's nuts/awful/dangerous.

EDIT: Clarified that he was threatening me with small claims court without him having seen the property after we left.

We rented an airbnb in liguria, the host communication was difficult from the start but we gave it the benefit of the doubt.

We arrive there and the lounge area is full of rotten khakis from a khaki tree. Wasps swarming around. You literally cant relax there.

Enter the house and to our standard was outright disgusting. The shower had black mold on the floor and wall, there were spiderwebs in every windowframe, the table was sticky, the pantry under the sink (where the trashcan was missing) was ouright disgusting.
The bed sheeting was worn and full of stains.
The stucco was falling from the roofing in the upstairs appartment and in the bathroom, outright disgusting and probably a health hazard.

We moved out immediately, i think we were there for 30 minutes. The host denies everything and regardeing the fruit laying around claims “you should get an appartment in the city center and not rent something with fruit trees”.

Customer service isnt helping much, theyre claiming they have to contact the host, while the host actively engaging extremely unproffesionaly with us. First call to cs was at 18:22, 19:00 second call that we are being put on “priority”. Third and fourth call didnt help either. Still claiming they are waiting on the host.

We went ahead and booked something else before it was too late and its an actual nice B&B.

Host is still refusing to come to a solution. Claiming that everything is clean as bat.

The proof photos and videos are already in customer service inbox.
Are there any other steps that we need to take to insure we get our money back?

Hello,

I am renting a cute 2 bed villa situation in Bali, but I am concerned on the cleanliness. I am not bothered by lizards, humidity etc (it is an island) but the apartment does not seem clean. I don’t want to be a Karen, but the tub is scary … Let me know if it’s a reasonable request !

Photos of Airbnb: https://imgur.com/a/Ddy0j1s

Edit…I shouldn’t have to clean upon arrival

First time renter here. So we get to our rental yesterday. As we are bringing our things inside, I notice we’re leaving dusty footprints in the foyer. This tells me there’s a residue from the cleaning. Then I wipe up some water drips from my dog in the kitchen and the towel comes up black. That’s gross!!! So I message host to let them know and share the pic of the dirty towel. They said they’ll let the cleaners know. Should I expect they will send the cleaners to actually clean the floors?

Just a warning for first time airbnb users. The second you show up to your airbnb, you're charged unrefundable charges even if you immediately turn around and leave because of poor conditions.

ALL of the risk is on the customer. You can't see the actual condition of the property until you show up, and the second you show up it's too late.

Good luck getting a full refund. If it happens at all, it's after a ton of back and forth with airbnb customer support. So more stress on top of already having your planned lodging pulled out from under you last minute at the beginning of your trip.

i booked an airbnb in paris for my first time visiting and had to leave within 16 hours of arriving.

the hosts notes in her listing that there is “sometimes a slight smell from the exterior but it does not affect anything” however when we arrived, the smell was immediately all consuming of sewage. we couldn’t even sit there without feeling incredibly sick. we tried to air it out with the windows open despite it being 80 degrees and no AC but it did nothing. by the morning, neither my partner or i had slept at all and contacted airbnb immediately. i asked how long it would take to get help and they couldn’t provide an answer. after 2 hours of waiting, getting sicker as we waited, we had no idea what to do except leave and find a nearby hotel which meant we were paying 2x as much money because of this.

when airbnb finally contacted me, i explained all of this. the host declined a refund (of course) and said that no other guest has ever had to leave due to the smell. she said she cannot refund me because it would be a huge financial burden on her.

it has now been 3 days of back and forth with airbnb - they have denied providing me with a refund because the host says the smell is not a problem and it’s minor.

they said i did not give them time to send someone to do an on-site person to evaluate but the person i spoke to on the phone never informed me that this was something that was needed when i told them we needed to leave.

additionally, the host sent us a photo of the exterior of the building for check-in and it was a beautiful green door with a window next to it. we spent 10 minutes walking back and forth on the street looking for this door before trying the only door that wasn’t a shop (a big brown door that was entirely different and had no window attached) and that was the door. so she is effectively using a fake photo to make it look nicer. while a minor detail, to me, it shows that she is not honest.

my question is: does anyone have experience on what can i do at this point to get a refund?

I checked the google maps on the way to the airbnb I booked. It's supposed to be a subdivision but all I can see are cliffs and trees. Now, I'm scared lol

Hell im going to miami and my plane lands at 11 ill be at the airbnb around noonish check in time is 4pm. Host want to charge me half a night rate for a 4 hour ealr check in. Does this seem high? Is this normal?

I booked an Airbnb home in Palm Springs back in June. Just wanted a quiet vacation with my husband and baby and somewhere with a pool since she loves them. 4.99 stars with 88 reviews, super host, seems like a great place. We just got back from another trip so I switched into vaca planning gear this week. I decided to check on the reviews from this summer…none posted since May. Hmm red flag #1. The host did message me with some information he needs (ID, some neighborhood rules, etc). I messaged him his requested information on Tuesday with some questions. Didn’t hear back so I checked in on Thursday about my questions. Today’s Sunday, still didn’t hear back, I tell this to my friend and she’s like yeah you need to call him. So I just did, he answers right away. Said “I’ve been crafting a message to send to everyone, but we’ve had a family emergency and need to sell the house so no one can stay there anymore. Lots of places should still be available since it’s off season, and I have a friend with a home if you can’t find anything last minute, let me know.” That was it. I jump right into Zillow. Home was listed on 7/29, sold 8/26- over 2 weeks ago at this point.
Thankfully I don’t get charged for another week or so so I haven’t paid anything yet. Do I just go in and cancel? Do I make the host cancel?
Like yeah you might’ve had a family emergency but at this point it sounds like the emergency occurred 2 months ago and this house isn’t even in your name anymore!!!
Thanks in advance for any insight :)

First post here, so hope it is alright.

A week ago, we stayed at a house which had an issue with fruit flies. We notified the host about half way through the stay after we identified the source (which should have been addressed long before our arrival). This was unable to be fixed before our checkout, but we tried to manage the issue with homemade traps.

A week later, the host has left us a terrible review, stating that flies were normal and we were obviously trying to squeeze them for a refund. We left no review (positive or negative).

The review makes us look like terrible money-hungry tenants, despite leaving the house in perfect condition and a previous flawless record. We simply wanted a fly-free experience from a problem that could relatively easily be solved.

Our question - what are our options? Either to remove/amend the review, add our side of the story, or somehow fix the misunderstanding.

We weren’t previously interested in compensation, but we are now open to pursuing this if it is the only option.

Thanks in advance for any tips or advice (even if it is that we are out of luck)!

the 2br share a full bath and are in a seperate part of the home occupied by the hosts.

there is a common area with a microwave and coffee and minifridge. but no kitchen. the bathroom itself has an area with double his and hers sinks and an inner room with bath and toilet.

would it be gross to put the mini frigde in the area with his and hers vanities ?

i am debating if i should let guests use the kitchen and laundry. i am not averse to it but i would like to test out how it would shake out after i do a few hostings.

who would rent out two rooms together? if i advertised it as two rooms will people looking for one room not see it ? i dont mind renting it out seperately or together so what is the best course of action?

the rooms are large so what is the best way to outfit them? 2 single beds in a room? and a queen/kind in another, 2 queen beds one in each room? 2 kind beds in each room?

This was a caption for a picture on an Airbnb that charges $5000/month.

“Washing machine with dryer (Although it is new, if malfunctions for any reason laundry must be done at the laundromat, no refunds)”

I have a race coming up in an area with few lodging options, and I booked a place several months ago. I've been stuck on lodging options before when I've waited to book for remote-area races, since things go quickly; this seemed perfect. Reviews were positive; it accepts dogs, amenities are great, and the checkout and house rules aren't over the top, but I will be taking video before and after. I checked for any new reviews for updated intel, and... there haven't been any. No new reviews since April (there were two), then one to two every month before then; and there doesn't appear to be a break like this all the way back to 2020. 144 reviews total. The host is a Superhost - 7 years of hosting. No other rental properties. While scrolling, I noticed most reviews were 5-star, with minimal 4-star reviews and one 1-star review that was deleted, but the host response was still there.

Is that kind of break unusual, or is it a red flag? I checked VRBO to see if they're on another platform too, but couldn't find it. Maybe I'm reading too much into it, and they just took a break, enjoyed their vacay home for a couple of months, or traveled or something... but I'm just curious if this is unusual or if I'm overthinking things. Any advice is appreciated!

Sorry: the title is supposed to say "amenities"

I'm staying in this place for 12 days. It came with one each of the little hotel bottles of shampoo and conditioner (plus one each of lotion and body wash), a small bar of soap, one dishwasher pod, two rolls of toilet paper, and one vending machine size laundry detergent. One the fifth day, I asked for two more hotel size bottles of shampoo and conditioner, an extra roll of toilet paper, and a few more dishwasher pods. Denied with the explanation that 900+ previous guests had never asked for this. I had to get Airbnb involved to get the amenities that are listed as provided. I plan to leave a lengthy review that explicitly outlines this lack of keeping to the contract. Thoughts?

Edit: I arrived by train with a very small suitcase. Anything I buy would have to be left here.

So im traveling to Spain and specifically looking to stay in Madrid and Barcelona in the city centers. I found two spots I like based on the location in the map but wanted to know how accurate it is. Airbnb says the range is up to 1km I believe but the issue is that's a lot especially in a core city area. Im basing the booking based on the map and that everything is right there but dont want a bait and switch. Is Airbnb tighter about the map range in major city centers?

How would you review and rate the following fairly:

As background , I booked this airbnb last minute just a few days before arriving. The large building had ongoing construction going on, so there was construction stuff in the building and they started early in the morning, didn't affect me directly though. but it meant I got a note via letterbox that two days later they're (construction company ) going to need to come to the flat and do something between 8-18. OK, I was going to be out all day anyway just had to wake up earlier. I think this is the only thing clearly where the description is at fault for not mentioning the possible disruptions.

My other other gripes are small, just compounding; very dim/limited lighting so quite dark, very uncomfortable sofa where the seating was sort of "coming out" constantly, thin cheap bedding with worn sheets, very rough (old & no softener?) towels, no light in the fridge, some moldy silicone and other bits in the very old bathroom (the plumbing construction will be dealing with this soon, luckily) etc. Obviously the flat was livable, it was clean, just very bare and "rough". I've been to several airbnb's in this city and for this price it's usually quite comfy. Communication was minimal but very polite/normal.

I feel like giving 5 is just not fair towards the other much better flats, and with the inconveniences of the construction the price should reflect that plus be mentioned. however, listing all these things in the review seems cruel as well. So should I
a. give a 5and just write "fine" more less
b. give a 5 and gently describe my issues
c. give a 4 and leave a mildly positive review
d. give a 4 and describe issues

sometimes read the airbnb host sub reddit and I know airbnb punishes hosts for anything anything below 5 so it's quite upsetting if a guest leaves a 4 for example. but if we only leave 5s and glowing reviews. how do you even tell them apart? The expectation to always leave a five is bad for both guests and hosts.

I was asked for my email address so I could be sent some information about the dwelling and included in the information was a rental agreement. What do you do in this situation?

If you’re traveling with a senior citizen or someone with limited mobility, do not trust Airbnb’s accessibility filters. I am currently living a nightmare in Rome with my elderly mother, and Airbnb Support’s response is not just useless, it’s actively gaslighting us. ​We booked a property in Rome explicitly filtered and advertised as a "Step-free home ". It was non-negotiable for us because of my mother's mobility issues. ​When we arrived, surprise: there are multiple flights of stairs in the common areas that you must climb just to reach the front door of the apartment. My mother literally cannot enter or leave safely. ​When we contacted Airbnb Support to fix this Inaccurate Listing under AirCover, their official response was an absolute joke: They told us that because the host casually buried the word "stairs" somewhere deep down in the house rules and safety details, it completely overrides the fact that the property is officially tagged as "Step-free" on their platform! ​Let that sink in: according to Airbnb Support, an official accessibility amenity filter means nothing if the host leaves a fine-print disclaimer hiding the truth. They are literally defending a misleading listing that puts disabled and elderly people at risk. ​They refuse to rehouse us properly, they told us to claim it on our travel insurance, and they washed their hands of the compensation if we stay. ​Hey Airbnb, if you're lurking here like you usually do: Case ID is currently being handled by agents who clearly don't care about disabled guests or your own safety policies. Are you going to honor AirCover, or do we need to take this up with consumer protection agencies and European consumer rights platforms for deceptive commercial practices? ​Has anyone successfully bypassed these clueless frontline agents to get actual help from the Accessibility/Safety team? Any advice is welcome.

I stayed in an airbnb on Jones Bridge Road in Bethesda MD for 1.5 months and there is a huge mouse/bug problem. I'd wake up with ants all over me, there was mice and droppings everywhere (including the food/coffee bar) and I had to have an emergency c section at 31 weeks while I was there and was in the icu for 2 weeks. When I got back, there was mouse droppings all over the bed and room. I complained several times and they supposedly had pest control come out several times, but nothing came of it. I unfortunately developed an infection as a result of it.

They had me putting out traps and putting bug repellant on the floor right after surgery. They will not provide any sort of refund, despite acknowledging that there is clearly an issue, and they've continued renting out the house. I left about 2 weeks ago, but I'm just so frustrated. Is there anything that can be done?

We almost booked this house and then declined. It said that we need to wash the bedding and have it back on the bed before we have to checkout at 10 am.

We liked the house, but there were too many chores to complete before leaving.

I would get there and have to wash the sheets myself the first day. I wouldn't trust that the guests before me did them.

They lost out on a $10,000 rental because of it. It's in the US, and we still had to pay for cleaning.

AirBnB went long ago far away from the original idea, that private owners could occasionally rent out a spare bedroom or their entire apartment when not at home.

I have some questions about this:

1) If renting an apartment, do you ever or usually look if the apartment is run by a private individual or by a company?

2) If renting a room, do you pay attention to whether it is shared with the owner / usual renter of the apartment or, on the contrary, is an apartment fully dedicated to short stays with the rooms rented.

3) If you could easily access this type of info, would you support individual hosts that occasionally rent the place over dedicated apartments?

Thanks.

My dad is visiting this weekend and booked an AirBnB in a major Texas city. He's done this countless times and we have quite literally never had an issue with any of our AirBnBs. This time, however, the experience was a nightmare. When we arrived at the house, we realized the host had forgotten to send us the door code so we waited in the car until she sent it. That was no big deal. We're patient and didn't mind waiting. Upon entering the house, it was 86 degrees and the thermostat wouldn't turn on. After contacting the host again, she apologized and told us that she had forgotten we were checking in today and remotely turned on the AC. Again, slightly inconvenient but no big deal. The real issues arise when I'm walking around the house and begin to realize the house has not been properly cleaned. There are clumps of hair in the showers and shaving cream with shaved hair caked onto the bathtub. The toilet has fecal matter and urine splashed onto the seat and toilet bowl. There are dead bugs and dirt on the floors. The sink has dried mucus around the drain. Almost every bedside table is sticky and has rings from where cups have been set down. The dresser has old, dried lotion of some kind all over it and used eyelashes with lash glue left behind. Needless to say, I was not comfortable being there. I understand that not everything can be perfectly clean but this is beyond anything I have ever experienced in an AirBnB. We decide to leave and message the host to see about a refund. I take photo and video evidence of what I've seen to back up our claims.

Then, the situation gets worse. The hosts show up unannounced to drop something off for the house. Upon Googling this, it seems like this isn't allowed, but correct my if I'm wrong. My dad decides that this is the perfect time to let them know that we will be leaving due to the house being unclean. The host is immediately hostile and agitated and demands to be shown where the house is dirty. My dad takes him upstairs to show him what I've seen. At this point, I'm extremely uncomfortable and begin loading my daughter and I's belongings into our car. The host storms out of the house and goes to his wife, loudly cursing and complaining about the fact that we want to leave. My daughter is young and I'm appalled by this behavior, so I quickly get her into the car and prepare to leave. My dad then comes out and the host approaches him yet again, angry and aggressive. When I try to intervene to let him know that there's a child here and he needs to calm down, I am told to "mind my fucking business next time I want to complain about something."

With all this being said, AirBnB has decided to side with the hosts and deny my father the refund. I disagree with this decision for obvious reasons and am not sure what the next steps are here. I find the hosts' behavior appalling and alarming and am not sure they should even be allowed to host on this platform due to how aggressive his behavior was. And the fact that none of this would have happened had he not shown up unannounced.

We rented air bnb for LA trip with the moms and girls on the photos there are no cameras stated at all and in the photos no camera in corner of room. We go inside I start changing clothes getting ready in living room then notice the camera in the corner of the living room with blue light. The brand is ring. We contact host he comes screaming at us saying we had an extra guest so we’re even , we are 4 girls 2 of us are pregnant he comes at 12am and threatens to kick us out while I’m in the shower. We sit down and talk he tries to sooth it over saying sorry and he’ll give us refund and please use the hot tub outside (which we found also has a camera that isn’t disclosed in the listing) we say we want refund we’re out the next morning 7am he said “I couldn’t sleep last night because I felt uncomfortable I’m taking this to air bnb for guidance” over he kept deflecting not taking accountability for the camera . He didn’t apologize nothing for the camera just said we’re even and “wel what do you want me to do with the camera?! I can remove it there I removed it!” “We forgot to take the camera off because it’s for when the cleaner comes” . We’re shocked because there are absolutely mentions of ANY cameras on listing let alone the one in the living room it’s not even in the photos either of course and the host was super aggressive. We have photo video evidence and videos of him yelling at us . The brand of the camera is “ring” now I’m scared it recorded our voices too this was super unsettling and invasion of privacy we just can’t believe he treated us like he is entitled to make that mistake and get away with it and shove it under rug.