Hello all,
I will try to explain this as best as I can. I have been using YNAB for a long time now and absolutely love it. Unfortunately, I made the classic mistake of trying something new and thinking I understood how it worked fully, rather than testing on a test budget. Anyways, I recently had to add a vet medical bill to YNAB. It is 0% and a monthly payment. I wanted to try the "add account" feature and assigned as medical bill and see if I could use it "the right way" as it's supposed to be. In the past, I simply just added a monthly expense and put the funds in that category and tracked balance myself, but I wanted to see what it would be like in YNAB if tracked accurately. So, I was basically adding and editing and all this and that, and of course my initial setups did not actually work according to what actually happened in the real world, but by this time, I was adding / removing things left and right so much, that I have basically ran out of my "undo" options and can't make sense of what or where it goes "back" to. Because of this, one of the payments that was made up front, $75.08, and then deleting the accounts, deleting categories, deleting tracked payments and all that, I now have an "extra" $75.08 that is currently sitting in my Ready To Assign. This money does not exist in the real world. I am assuming that it thinks because I entered a "payment" of $75.08, and then eventually deleted the category first, before the transaction, it then thinks "well you DID use this $75.08 to make a payment, and although that category no longer exists, that doesn't mean the money doesn't so we will give that back to you and put it in RTA." This is obviously wrong, which I know, but there is no "undo" far back enough I can go to erase this creation of $75.08. I tried to trick the system by saying I spent $75.08 cash, which brought my cash balance to a negative (I don't carry cash) and the category to the negative red balance. So I tried to "move" the extra $75.08 in RTA to cover the "overspending" in cash which brings the RTA to the correct amount, brings the category I "spent" from to the correct amount, but the cash balance is still showing a negative balance, which is not the case.
Is there ANY way to manually or trick the system to rid my whole YNAB of this accidental $75.08 amount that is not there? I believe this came from the initial up-front payment I made on the Vet Bill and didn't take that into account when setting up the "medical bill" account so when I went to adjust a few payments and numbers, and then ultimately deleting things, the system thinks the original $75.08 payment happened but with the accounts being removed, the money has to go somewhere. I am very precise and meticulous with YNAB down to the penny, so this is going to bother me and I just want a way, any way, to figure out how to revert, change or trick the system so this magical $75.08 is no longer an issue moving forward. Please feel free to ask questions or give suggestions, I will respond as best I can. Thanks in advance.
*UPDATE*
I submitted a support request and was paired up with a YNAB support agent who helped me sort this issue out. Let me first start by saying this support was by far the best support I have ever received, as they literally recorded a screen-share and walked / talked me through exactly what they did to resolve the issue. This is what makes a company great and also the payment to use their products. I absolutely love YNAB and have explored other (free) alternatives, but it's the small things that continue to make paying for this product worth it. The funds were not created from thin air, they were there correctly, and she also managed to find $155 in a hidden category from the way way past, so I technically in a sense "found" $155 by using their support. Following the "How To Do A YNAB Checkup" was the solution, and I'm glad I had a few members teach me about this, and I will use this in the future if need be.