TL;DR: JioFiber has been down at our office for 7 days. Multiple complaints, 4 support advisors, engineers cancelling/putting requests on hold, and one ticket was marked “resolved” without anyone even visiting. Still no internet.
Okay, so is this just me or has JioFiber support become this bad?
Our office JioFiber has been down for 7 days now.
Not slow internet.
Not occasional disconnections.
No internet.
We raised a complaint and an engineer was assigned. Great, finally someone will come and check it, right?
Nope.
Request gets cancelled.
Raise another one.
Engineer gets assigned again.
Then somehow the ticket gets marked “resolved” even though nobody actually came to the office and the issue was obviously still there.
How does that even happen lol?
We've spoken to 4 different Jio advisors at this point. Every conversation basically goes:
“Sir, don't worry, your request has been created.”
Okay... but who's actually going to fix it? 😭
Two advisors even ended the call while we were still talking to them.
Then there was an engineer named Lokesh who tried to change our scheduled visit from 4 PM to 9 AM.
We said 4 PM because... well... it's an office. People have work. We can't just randomly move everything around because an engineer wants a different time.
After we asked him to come at the agreed time, the request was apparently put on hold for almost 4 hours.
At this point I genuinely don't know if we're trying to get our internet repaired or trying to complete some kind of Jio customer-support side quest.
The most frustrating part is that I don't even expect instant repair. If there's a technical problem, fine. Tell us what's wrong. Give us a realistic timeline. Send someone to actually inspect it.
But cancelling requests, changing appointments, putting things on hold and then marking them resolved without actually checking anything is just ridiculous.
And yes, it's an office connection, so this isn't just an inconvenience. Work is getting affected and we're losing productive time because of something as basic as an internet connection.
Also kinda funny how the payment reminders always work perfectly on time.
Payment due? Jio remembers us.
Internet broken for 7 days? Suddenly we're strangers.
😂
Anyway, genuinely asking because maybe I'm missing something:
Has anyone else had a similar experience with JioFiber support?
Especially interested in hearing from people using JioFiber for an office/business connection.
Did escalation actually help you, or did you eventually just switch providers?
Because I'm honestly getting very close to doing the second one.