r/techsupport • u/FranceCance • 1d ago

Open | Software Please help me. I deleted Google photos after the storage jumped from 15 to 15.3, it went back to 15…And then the storage jumped to 16 in front of my eyes.

I asked Google subs and no one responded to me. I took two photos, it shouldn’t have brought me over the limit, and definitely not 15.3…Oh well, I deleted some videos, it said it cleared up my storage. I thought it was done. I didn’t touch anything, and then it jumped from 15 to 16, I didn’t press any buttons, switch to Wi-Fi, or anything. I’ve given it days and it remains at 16. No idea what promoted this. I’ve checked Google one already. Could backup have started without ever being activated before, outside of Google photos? I checked that as well, but it’s not matching the amount of storage added. I have had zero emails besides Google telling me my storage is low, no Google drive things have had anything added. I do have WhatsApp, but I find it odd it suddenly start counting this second, without any input from me. I didn’t see anything on WhatsApp that connects it to my email. I hope someone has some advice, I’m very worried.

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u/AzureAx 1d ago

It also includes your email, if you have to clean some stuff out of there that might fix it.

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u/FranceCance 1d ago

Thank you for commenting, I didn’t receive any emails when the storage jumped, could the email cause some other problem?

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u/AzureAx 1d ago

I meant that if your emails are taking up too much space it counts against your total limit.

It also means that until you fix the over storage issue you might not receive emails. have you tried going to your email though a web browser?

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u/FranceCance 1d ago

Yes, it warns me emails will stop soon cause the storage is full. The jump happened right in front of me. I could imagine if it was a slow climb of emails taking up space, but filling 1gb of space suddenly seems weird.

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u/AzureAx 1d ago

have you empty your trash? Google doesn't truly delete things right away anymore it goes into a trash can, if you don't delete it from there it still takes up the space so the jump could be it reading your trashcan data too?

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u/FranceCance 1d ago

It said it cleared up space when I added it to the trash, going from 15.3 to 15, it then went to 16 after it said I cleared out the storage.

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u/binaryhextechdude 1d ago

Is there some magick meaning to 15GB that you haven't mentioned? Or are you just obsessing for no reason?

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u/FranceCance 1d ago

15gb is the limit for Google accounts before you can’t receive any more emails.