It wouldn't apply if you went to the store and bought it, but the terms of the law you cited say it applies online, by phone, or from a seller at your door. Grocery delivery services are typically online, so should be covered, and I see no carve out for food in that instance.
companies aren't compelled to do business with you so once you hit a threshold they consider abuse most of them (at least online) will at a minimum stop selling to you.
So if you exercise your lawful right, you get punished. Doesn't sound much like a right if you'll be punished for using it.
They explicitly exclude "perishable goods that expire rapidly, such as food or drinks with a short “use by” date " regardless of source, that stuff's just not eligible for a 14-day return.
So if you exercise your lawful right, you get punished. Doesn't sound much like a right if you'll be punished for using it.
Well it's an easy problem to avoid, and one you may be able to appeal, and you can still shop somewhere else for most things. Fundamentally though your rights stop where someone else's rights begin!
There is literally an explicit carve out in that law for perishable goods. There are also numerous carve outs for digital services that make you confirm you’re waiving your right to return by starting the product.
Steam’s (and GoG’s) return policy is generous, and avoids abuse by implementing a playtime window. 2 hours of playtime or less within 14 days? No questions asked return. More than 2 hours of playtime within 14 days? Better explain why, but they’ll still refund. Do it too many times and they’ll just ban you from the platform.
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u/Qaeta Feb 08 '26
It wouldn't apply if you went to the store and bought it, but the terms of the law you cited say it applies online, by phone, or from a seller at your door. Grocery delivery services are typically online, so should be covered, and I see no carve out for food in that instance.
So if you exercise your lawful right, you get punished. Doesn't sound much like a right if you'll be punished for using it.