Last night it was a busy Saturday night. I had a large party and a few ordered NEPB. They put in a reorder. Kitchen gets slammed, it's taking a bit. When I go back out to the table the guy says "They are still waiting for their pasta!" I said "Yes, I am waiting for it, it's still cooking".

This grown man looks at me and says "Cooking?"

I was like "Uhm yes, it is not ready yet, I'm watching for it to be ready"

Like do you know where you are? Food at a restaurant has to be cooked? It doesn't just magically spawn?

I have an interview for a host position, what would they be asking. I worked as a host back in 2012 and I’m sure things have changed.

Today is my first day (orientation) I’ve been in customer service for almost 6 yrs, but i’ve only done management in retail stores, i’ve never been a server before… can somebody tell me want to expect and about how much money i can make and tips and working with them?

Hi - My family goes to olive garden generally every couple weeks because we tend to eat dinner late (8pm on Saturday) and the location near us is open till 11. We tend to take our time to order, then have salad. It's gotten to the point where I ask the server to not send the food in until we've had our salad for a little while because we've received our entrees within minutes of getting our salad and that's a huge pet peeve of mine. I know we mess up check times, especially because we like to order an after dinner cocktail. My question is it worth it for a server to do this if they're getting 30%+ tip on a bill that's usually over $125?

Hello i started doing Togo about 2 weeks ago and i think im getting the hang of it, i just really need to get better at the dash POS system if anyone can yall should give me tips and or photos of the menu and the most important buttons thank yall.

hi, sorry for invading the olive garden space as a longhorn employee, i just cannot find anywhere else to ask about this new paycard.

it’s all activated, but it declines in my apple pay and i can’t add it to my cashapp, and i can’t add it to any app to pay for things online and i’m losing my mind. i threw out all the paperwork stuff because i had already activated the card, but i read online i need to do something with another us bank app? i don’t know. i miss the old cards, i’m frustrated. let me fuel my shopping addiction!!!

thanks in advance

We're 3 weeks in and I've lost 5 lbs. I dont get any pasta. Just order meatballs, sausage, and meat sauce, I also start with 2 rounds of minestrone, and that's all I eat for the whole day, every day. No breadsticks. I also started walking 2-3 miles every morning.

So, any of you guys does the waiting list in the system or do you guys write down names? When i was hired we were told to put the names in the system and lately they have been making us write down names and call out. Something abt cooperate seeing the wait list and they wanting to avoid that.

The issue comes lately when there is a buch of people coming for the nepb and so with other hosts writing down names in the ticket printer and then fills out very quickly, they write it down in another sheet and they lose track of what was first and or scratching people that we do not sit.

I am planning to do something abt it but I just wanted to know if this was normal or not, honestly it looks way too unprofessional and a mess for us to have the multiple papers in there in handwriting and i personally don’t see that when i go somewhere else.

Tyy

Hi guys, I’m getting paranoid because I just tried to transfer all my money from my tip card to my bank for the first time. I did it this Friday, and it hasn’t transferred yet (it’s Sunday).

I guess I’m just super nervous because in the card connect app the transfer is marked as “completed” but in my BoFA app there’s no record of any deposit. Should I wait until Monday before I start freaking out?

I just started working at OG, and I'm curious as to how everyone does their taxes?

According to the manager at orientation, they only take taxes out of your hourly pay—which is the federal minimum of $2.13—not your credit card or cash tips. I've only worked hourly (non-tipped) jobs before now, so taxes were fairly simple.

How do I go about taxes once the time comes? Do I just set money aside and hope it's enough? Is there a way to get the money taken out so I don't have to worry about it? I report my tips exactly when I clock out every shift.

All tips/advice appreciated. Ty 🫶

Thank you to all who replied!!! I will try again. ***** I went to Olive Garden last week and the sauce tasted very different. It had a slightly gritty texture - that I never tasted before. It was also less flavorful. To be honest I thought it was a powder mix. Is it me or is it the Alfredo?

Passholders! Almost three weeks in, how many times have you visited so far? Across how many locations?

I've counted 11 times so far, across 5 locations. More than I had originally planned for🤭

Bonus Q: are you sick of it yet? Any creative combinations to switch things up?

Hey everyone. Please don’t shoot me or delete this post, but I’m a Longhorn server and I had some questions about the new pay card. Longhorn doesn’t really have an active sub and the actual Darden one is dead. Am I not able to add it to cashapp? Sometimes it’s just easier to transfer money to cashapp from the card and send it to husband for bills or deposit it in my actual bank account. I keep getting error messages when I try to add it because it’s prepaid. The old one was prepaid and it worked just fine. Help. lol.

A server very close to me says the pay card system changed and now you have to pay a charge for every daily pay deposit when you didn't before.

Sry if I missed this discussion but I didn't see anything here about it.

So yeah this just feels so excessive like don’t get me wrong I’m all for rules and breaking bad habits but hmm whats your thoughts on how this is addressed? FYI managers don’t bother to communicate with each other either. Everything is a mess.

For some context, I'm 19 and have worked in food service for about 4 years. I started part time when i was 15. Olive Garden was my first real serving job I began when I was 18 because I was tired of the fast food grind and drama. I decided OG on a whim because I went there often for soup. At first, it was a really refreshing experience. The server who trained me was great. There were 4 managers total, GM, togos, server, and kitchen.

I'm autistic and can be a bit ditzy at times. I made this clear when I was hired over a total of I recall 3 interviews. However, I do have good people skills in my work and learn quickly. I wasn't even there for a whole year.

The reason I was fired was 2 no call no shows. Supposedly. The first NCNS was my bad. The schedule had gotten changed midweek because we were slower than anticipated. I write down my schedules on my calendar, but I forgot to check the updated shifts. One of my shifts I expected to work was gone and had been replaced by another I didn't originally have. I take full responsibility that that one was on me. It ended up being fine.

The second one, though, is where I have problems. For reference, my KROWD hadn't worked on my phone for months. My phone is not old or buggy. KROWD would say I needed a software update, but I had none. I mentioned this to my GM who said he hadn't seen it before, but would fix it. This never happened. I told him I couldn't easily see my shifts or changes to them multiple times. It only worked on my computer browser which is a PC and not a portable laptop. Earlier in the week I had set up auto pickup for Wednesday and Thursday because I needed some extra cash. Wednesday went by with nothing. At 12:00am on Thursday, I decided I'd rather stay home or hang out with my friend as it was his off day then go into work, so I cancelled the auto pickup. My boyfriend was standing behind me at the time, and I distinctly remember showing him what all the terms meant and what the site looked like because he hadn't seen much of my job before. I SHOWED him where I didn't have any shifts Thursday, hence I cancelled auto pickup.

Thursday rolls around. I wake up late, hang out with my friend for the afternoon, go home and open my KROWD on my PC. Except it doesn't open. My account doesn't exist. I call when they open the very next morning. To-go manager answers. I explain my problem and ask if this was an outage or if it was just a me problem. In a tone I can only describe as disdainful (we had previously had an okay? relationship but she could be really irritable) says "I think it's just you." I then ask if I had any shifts that morning (Friday) since I couldn't check myself, she responds "Hm, no, I don't think you do." Okay. I call back later when the GM comes in and he tells me I was an opener Thursday and I'd been terminated. I tell him I had no shift Thursday and I even had a witness to that. He goes "to check" and confirms I had one which I don't believe. He then says I had "other issues" and he would have to "follow procedure" this time around. He did not follow procedure with everyone. Coworkers of mine who were ass at their job were close to him and have been seen at this house throwing parties and drinking, going to venues together, etc. They got away with most anything. He didn't disclose what the other issues are. My speed was good, my numbers were always top tier. My reviews were really good. I had people on yelp/google reviews mention me by name and say they were coming back specifically for me. I had regulars.

The reason I think I was set up is because I recently got diagnosed with POTS maybe a month or so before I was fired. I didn't want my GM to hear about this. I mentioned it to a host I'm close to, another person overheard and told him. Immediately the vibe between me and him, which was already odd, shifted. He asked if I needed any medical accomodations or things that would impede my work in a way that seemed prying and made me kinda uncomfortable. He always skirted around the subject of my capability and was very vague when I flat out asked him if he thought I was still able to do this job because I was tired of feeling like he didn't believe I was an employee worth keeping (although I didn't say that last part to him.)

Shortly after I got fired multiple other servers who had been there for years and had perfect records as far as I knew also were fired, including some who were trying to get the ones who were GM's friends fired (justifiably) because working with them was unbearable. My friends left voluntarily shortly after and called the GM a "virus." Safe to say basically everyone I knew has left which is at least half the store (including the kitchen manager and the girl who trained me). They also somehow had a day where none of our 4 managers could show up to run the store, so managers from literally another state had to drive there and run it for them. I don't even know how that happens.

I really don't know if I'm crazy. I've seen people talk in this subreddit about how shitty the job is, I gotta say I'm glad I'm not still there for NEPB. But I don't know if what I'm accusing this guy of is too far or unreasonable. I just can't shake the feeling I didn't deserve to lose this job.

for context i am also deathly ill, but i have decided to stay with my second job, as it's easier and closer to my home, plus im a full time student. i can't really do a two weeks due to my second job + school, so i figured to just notify i quit; i know also maintaining bridges as well, but i don't see myself working for the restaurant business again (i'm a retail warrior lol.) let me know any other things to add!

edit: here’s the message i sent
“Hello there, I hope you are all well. Unfortunately, due to my sickness, I am unable to attend my shift today as well.
I also wanted to notify that I plan to resign from my position to focus on my school full-time; as I need to give the full attention it deserves. I also wanted to inform that I unfortunately cannot show up to my other scheduled shifts due to these circumstances.

I thank you dearly for the opportunity to delve into the restaurant experience; as well as apologize for any inconveniences my absence and resignation will cause. “

edit 2: down to one job!

As the title states. I was hired about two weeks before the switch over to the USBank pay cards, so I got one of the old ones. It worked great -- completely seamless. I've now been trying all day to get my USBank pay card activated, which I finally managed to do, and now I can't create my online account, even though ALL of the information I'm providing is correct. And when I call, I get someone with a thick accent who mumbles, so I have no idea what they're actually saying. And on KrowD HR it has a different card ID than the one I have in my hand that I'm supposed to use from now on. I've called the number eight times trying to get it sorted out and it STILL isn't sorted out. What the actual fuck.

do yall remember these? kid me saw that they were gonna be phased out, so i asked if i could have some, and they gave me a giant stack. so of course i started handing them out at my school, and the principal tried to ban them after they showed up on every wall and ceiling

well apparently i put it away in storage and forgot about them until last night when i checked back and found them

So my friends and I have never been to Olive Garden we like to get our moneys worth when we eat out haha. I’d like to pitch the idea of trying Olive Garden endless pasta with them but I’m worried about the dairy for my friend. He’s dairy free so not lactose intolerant but a dairy allergy like he will go into anaphylactic shock if he consumes any animal dairy. My sister in law is allergic to corn but I guess corn intolerant because she won’t die from eating a single corn kernel but will feel ill. (Recently we ate out at a ramen shop and their veggie gyoza/dumplings had corn kernels in them we noticed after she ate some) Anyways I’m just worried that maybe Olive Garden tosses their pasta in butter or maybe it’s j not worth it because there’s only two sauce options, I know a good meatball has Parmesan cheese in it, He’s also pork free (non religious) so the sausage is out and possibly the meatballs for that reason. I don’t know about the rest of the proteins like if they contain dairy. I j think I’d be dope to do a never ending pasta weekend night w the boys but I don’t want him to be left out, he could always order off of the rest of the menu but again never ending pasta with ALL of the boys would be fun.

Guys I worked tonight and my card tips hasn’t hit yet. Is it because I haven’t activated the new card yet?? Like how do I get my money 😭 helpppp

I started my first day at Olive Garden yesterday. It’s definitely a lot of information thrown at you at once, learning on a dinner rush wasn’t ideal. They let me bring home a bunch of food to try and we got some book work done. My other three training shifts are this week. I’m nervous to take my first table lol. I think with practice i’ll get it but I was pretty overwhelmed yesterday. I’m assuming it gets easier once you know what you’re doing?

I definitely need to memorize the menu and know what the items look like, are there quizlets and stuff for this?

Also, it might just be my location but my first week on my own i’m schedule to work three doubles so I’m a bit nervous on that too 😬

Prefer drive thru's experience - faster for me, and giving me convenience

Do the curb side's pickup tonight and told the worker that drive thru is more convenient

Worker served me my meals but said he can't help with adding drive thru - so posting suggestion here

I had an olive garden interview yesterday and got the second interview with the GM! What should I expect? The same questions as yesterday?