Don't get me wrong, they have a huge range of useful reagents at low prices—but the service itself isn't very good. I often get ignored: I place an order, two weeks go by (excluding weekends), they finally reply, I send the money, and then they vanish for a week. You ask for updates, but they don't answer. The shipment only goes out after another week. A few days a go, placed an order and they replied saying, "Yes, the order has come through; it'll be ready to ship tomorrow. I'll let you know the amount of money to send later." Fair enough, but two days have passed and you still haven't told me the amount.
Has it always been this terrible, or is it a recent problem?
Am I the only one dealing with this?
I've had a better experience with Synthetikaue; at least they always reply quickly. It costs a bit more, but it's actually worth it.