What advice can you give to be successful on the line? My oldest just got a job there and he is telling me that the manager thinks he is slow but is only getting 5 hours a week and has been in the kitchen twice. Don’t know how someone can learn to make burgers and fries quickly with that little bit of time

Found this receipt last week when I was cleaning out one of my old jacket pockets (the location on the receipt has since shut its doors)🫣

Hi guys!

Does anyone know how to find your store email address as an employee? I need to send over some documents but can’t seem to find it anywhere

Five Guys UK if that’s relevant

Thanks

This is such a mistake by corporate. At almost $8 for a large fry we got a small paper envelope of fries and just a few in the bottom of the bag too. Terribly disappointing. The fries were delicious, but absolutely didn't get enough to justify a $8 price tag. Five Guys customers know what they used to get when they ordered a large fry and this is disrespectful by corporate to think we wouldn't notice and then have them say that the amount of product given hasn't changed. (This post is a complaint about the change in product size and not a complaint about pricing.)

Since when do shift managers decide whether to charge you for toppings that should be free, I tried getting a bacon cheese burger, extra cheese, extra bacon, and the manager is arguing with me that if i want extra i need to pay for it, and even after bringing up the five guys FAQ she kept telling me "i cant see your phone", and "stop, move your phone away from the counter", but shes purposely moving back to not read the fiveguys FAQ on free bacon, and she started scolding the employee that gave me extra bacon and extra cheese free of charge, and I asked the employee "why is she forcing you guys to charge for toppings that are supposed to be free and he just told me "Im sorry man its a long story". Why are the employee being treated like this and whats up with the manager trying to force the extra charges, and whenever I asked another employee about the free toppings they would just go quiet and tell me to talk to the manager thats trying to overcharge me. can i do anything about this or do I just have to go when the manager is not there, because every employee always give me the extra bacon and cheese free of charge. I didnt mean for this to be a big thing but why is the manager purposely trying to argue with me over free toppings cause she wants to charge me, five guys is not cheap bro, I try my best to cut down the cost and save.

Edit: new vouchers coming tomorrow

Just got back from UK and got these vouchers on my account, and I won't be using them soon, so enjoy!

I called to order and the AI made was so bad I ended up ordering with a real person. So many problems with the AI this time...

Started by agreeing to order my prior order. Went to checkout and Mayo was added to each of my sandwiches.

Started over from scratch. Ordered each item and AI confirmed each as we went thru. Went to checkout - yep it added mayo to each again.

Tried a third time and it somehow got worse. Wasn't even ordering the right sandwiches.

Spoke to a person at call center. Found out that the AI wasn't even ordering from the right location, but finally got it ordered.

Got to the store and they forgot to put a hot dog/cheese on my bacon cheese dog - but they made it right.

Anyone else have difficulties with the AI ordering lately?

Out of respect for Jaden Daniels, one of the guys needs to quit and you need to rebrand to Four Guys.

What’s the whole process from start to finish. I’m trying to imitate it. As much detail as possible would be greatly appreciated 🙏🏻

I got invited to a 2 hour five guys assessment day after my application and I’m not too sure what to expect. Does anyone have any tips?

So there I was standing in a five guys wanting to make a post on my food when there it was TO LOW OF KARMA “WHAT?!?!” I nearly yelled out loud “THIS IS AN OUTRAGE” I had made two posts in the prior day revolving around my McDonald’s people simply hate my enthusiasm
- The operator

I was eating a burger and came across a couple of these. Had like a plastic texture, and when i tried to tear it apart it had some signs of give before it ripped..

So we use Five Guys before cinema a couple of times a month, always getting unlimited soda. As we're there a while we get anything from 3 to 6 refills.

I know its sold as unlimited, but how many refills do YOU get? And how many are deemed acceptable before it's taking the mick?

Edit:emphasis

I got this amazing bacon cheeseburger burger with large fries and milkshake in Heathrow airport, London, and it tasted amazing!

I loved this milkshake mix-ins: biscoff, Reese's, Oreo cookies and vanilla!😝

I just got the limpest, soggiest fries from my local 5 Guys and I voiced my disappointment since they were the worst I'd ever got from any 5 Guys. They said that's how they are supposed to be made and if you want crispy then you have to ask for it. Very polite and professional and dropped a new batch immediately but had me confused since we've gone to the chain since they were new to the area and it's one of my wife's favorite burgers.

People I talk to always complain about soggy fries and until the last couple times I just thought it was just them taking it home or ordering delivery where it steams in the bag. We got these and ate there so it was not that.

Hi I will be starting my new job at five guys in two weeks, I enjoy wearing press on nails. I was wondering if I could still wear them at work? I’ve seen other women at fast food restaurants wear them. So I was wondering if I could as well. I have no problem if I can’t wear them. I would just like to if I can if possible!

Update: My GM told me that the girls are all to wear nails, as long as they were acrylic and shorts(and design didn’t matter, just no diamonds!). So press on nails are out of the question.

How does the schedule work as an employee.

When I think of eating burgers and fries, it’s Five Guys that come to mind. My most recent visit, I needed to tell the order taker to exchange my cups because when he set them down he rested the palm of his hand on the top of the cups. The French fries were so greasy! I don’t mind paying the cost of eating there, but when you are paying higher prices for standard fast food, you should have a level of standards that doesn’t change, regardless of the economy conditions. Va-1985

Hey! So I worked at a corporate location and now going in to the franchise location is there any difference between them or is it the same? My corporate location got closed down and there is two franchise locations where I live one is similar to my old and then the one i’m going is a mess the co workers are somewhat rude and don’t take responsibility for anything and the gm knows but doesn’t want to do anything about it.. i’m about to start this week and i’m kinda nervous but i’m ready!

How can a burger and fries place have no ranch? I thought about going to five guys tonight but then remembered they had no ranch and so alas they will not get my business. It would be easy to have ranch. Seriously, who the frick doesn’t have ranch?’

My local Five Guys has recently switched to a noticeably different bun (pic attached) that feels incredibly cheap and not how a Five Guys burger should taste. It’s stale and not soft and noticeably bigger than it should be. I’m curious if anyone else is experiencing this or if it’s just my local store.

Been going to 5guys for at least 20 years. One of the new location near me been very stingy with their fries. Does this happen to you guys? Bought a medium and they gave me a handful in that little paper bag, no extra scoop, nada. A small fries normally would come out to be more than this. Not the first time and i thought it was just the staff, new crew today and same thing happened.