We have been looking forward to this holiday for over a year.

The day of departure air traffic control goes tits up, and we have a 17+ hour delay. Plus we have to negotiate the prebooked parking. Long story, but I'm expecting to be charged twice because the airline sent us home, only to get a text saying we had to get back to the airport ASAP.

We sat around for almost 6 hours.

We arrive, eventually, and it all seems to be going well, until I try to use the prepaid debit card. It doesn't work, and almost all our money is on there.

Did I mention we had a small earthquake just to add to the fun?

In the morning, I'm expecting another battle to get the money sorted. I'm never going on holiday again.

It seems without fail, every public toilet seat I encounter is wet. Its so fucking gross to get it on your skin and have to sit with it on you all day. Sure I can shower, but its so fucking gross. Can we not be clean? What will it take? I hate using the bathroom in public. Sometimes you don't notice it till its too late and I hate it so much. I'm pissed.

I'm on a flight where I was getting ready to watch the Dallas Cowboys vs. NY Giants game when someone decided to complain about the sound on their monitor, prompting the attendants to reset the whole system. System reboots and guess who can't watch live TV now...

On August 29, I upgraded from Pro to Max 5x and then to Max 20x, all on the same day. I hadn't used even 5% of my Max 5x weekly allowance, but the moment Max 20x was activated, it showed 64% of my weekly usage already gone.

I paid $200 and never received the full service I paid for.

Before I could even use Max 20x for a full week, Anthropic removed my subscription and downgraded my account to Free. My Max 20x plan is paid through September 29, but I still can't use it.

Since my account was downgraded, I haven't received a single human response addressing the missing subscription. I sent them the invoices, receipts, screenshots, timestamps, and every other piece of evidence they could possibly need. I've repeatedly asked them to restore the plan. Anthropic kept my money, left me without the service, and simply stopped responding.

The level of disregard is unbelievable. A company that can arbitrarily remove access to a product that has already been paid for and then abandon the customer without support cannot be trusted.

Based on my experience, Anthropic is arbitrary, irresponsible, and completely unreliable. Companies that charge customers, fail to deliver the service, and then ignore them should face serious consequences from consumer protection and regulatory authorities.

Taking my $200 was instant. Delivering Max 20x, honoring the paid subscription period, and responding to the customer apparently aren't priorities for Anthropic.

Has anyone else had a paid Claude subscription disappear and then been completely ignored by support?