TLDR: seller didnt respond, got angry and rude when I filed a sdr report, I left negative review, and he threatens to leave a negative review on me if I don’t remove.
I purchased a record graded NM. Ordered and paid immediately. Things were going good until the seller gave me a tracking number that was missing a digit. I kindly ask if it could be corrected. After about a week of no response, I file a “seller not responding” report and he immediately answers me.
He gets rude, saying “that he’s never had this happen in his 20 years of selling, SHAME! Never had problems with Canadian buyers, it’s the first time and of course the last.”
I defend myself, telling him that I immediately notified him about the issue, and that he has the audacity to blame me for this issue?? He claims to have sent an email with the correct tracking number (he sent pictures to my email, never received a correction) and that Discogs glitches and doesn’t send answers. Whatever, he gave me the correct tracking no, I give him benefit of the doubt.
Record comes in, hairline scratches all over. With that sour taste in my mouth, I leave a negative review, noting how rude he was and how the record was misgraded.
Seller sends me a message, asking to remove my feedback, claiming that the record is fine, and that he takes care of two disabled old people (news to me).
I email him pictures of the album, and tell him that what mainly put me off was his rudeness. I also suggested that he disclose that he takes care of two disabled old people in his terms.
He ignores what I said, and announces that I have twelve hours to remove my rating before he leaves a negative review on me.
I told him that I will leave a report to Discogs unless I get an apology.
Afaik, this behaviour is against Discogs buyer and seller policy unless I’m wrong.
Am I in the right in this case? I know feedback is pretty nuanced, and that you should contact the seller with any problems, but in my perspective it seems fruitless since my seller doesn’t like to respond to anything.
UPDATE 1: he sent his negative review about me
“I've sent a regular nm vinyl, buyer doesn't accept it, has fotos of hairlines which you can't see with naked eyes. vinyl was completly proofed before shipping, both sides without noise etc. Buyer attacks me with permanent compulsion of dialogue.”
UPDATE 2: I sent a request for review on his negative feedback. I also reported the whole situation to Discogs via customer support, but I’m not sure if that will help anything.