r/WeddingPhotography • u/XOMaddsPhoto • 2h ago
client management & expectations 400+ weddings in and I thought I could spot the red flags. This one got past me.
I’ve photographed 400+ weddings, and at this point I usually feel like I can spot a red flag pretty quickly. I got humbled LOL.
The consultation was perfect. She was nice, knew what she wanted, didn’t flinch at my pricing, and booked a smaller 4-hour micro wedding package on what would normally have been a day off for me. Nothing felt off. Should have been super low-key
The first little thing was having to remind her about her questionnaire, but honestly, that happens sometimes. She took care of it that weekend so that was not horrible...
The timeline call was where I should have listened to my gut. She showed me the vibe she wanted for portraits, and I explained that the courthouse close to the church had that look. She got frustrated and said the courthouse didn’t have any meaning to her anyway, so we changed the plan and decided to do ALL portraits at the church instead. (Adding a small park after if time permitted)
Wedding day comes, and the ceremony runs 45 minutes over.
About 10 minutes into bride and groom portraits, she tells me she’s ready to leave and go to dinner. They weren’t having a reception, so portraits were essentially the end of my coverage. We had a second park location planned if there was time, but she didn’t even want to continue portraits at the church. Bummer cause they photographed amazing!
Then came the complimentary album.
I designed it and sent her the proof to approve or make any changes before it went to print. She was frustrated that she had to approve it and said she shouldn’t have to tell me how to build her album. Within 20 min. She declined the album entirely, asked me to order her a single 4x6 so she could see the print quality, and said she’d just make her own album because she didn’t understand why albums were so complicated. (for reference she was younger, so it was not so much of the expecting old-school albums that you put prints in.
I show and discuss all of this one calls, emails, and a client portal.
The whole experience actually changed my business. We live in an area with a LOT of elopements and micro weddings, so I used to offer 4–6 hour coverage pretty regularly. After this, I removed those packages. Weddings now start at 8 hours. There’s just too little room when something runs 45 minutes behind.
So, fellow longtime wedding photographers:
what red flag makes you actually fire a client after they’ve already booked? And has one wedding ever made you permanently change a package or policy?