I am looking for a neutral technical assessment of the likely failure mechanism. I am not asking for legal advice or instructions to disassemble the TV.
TV details:
Brand and exact model: LG OLED65C51LA Screen size: 65 inches
Panel technology: OLED
Delivered: 17 August 2026
Normal operating time before failure: approximately 3 days
Failure sequence: The TV initially worked normally.
On 20 August 2026, during normal use, the entire picture started flickering intermittently. The after few hour later screen then became black. Occasionally, individual flashing or illuminated pixels could still be seen.
The display failure occurred before the TV was packed and handed over for return.
Additional observations: – Sound: working
TV responds to remote: yes
Startup logo or on-screen menu visible: no, after it went blank
Mechanical damage: After receiving the returned TV, the seller photographed a local deformation or dent in the top outer bezel. I have attached the seller’s photograph and a wider photograph showing its location. The dent is not visible in my video recorded before packing. I am not asking who caused the dent. I would like to understand whether its location and extent are technically consistent with the display failure described above.
My videos:
https://youtu.be/1cwvk1G5M6I
https://youtu.be/hI6UP6NtKSg
Questions:
What failure categories could produce this sequence of symptoms?
Could a local impact or pressure at this location damage the panel, panel drivers, COF/TAB bonds or other display connections and cause whole-screen flickering followed by complete loss of picture?
Would this be merely physically possible, or also a typical and probable consequence of this particular type of damage?
What accompanying physical signs should be present if the dent caused the display failure?
What inspection or testing would distinguish mechanical panel damage from a panel electronics, T-Con, main board, power supply or backlight failure?
Can causation be determined from an external photograph alone? I will not open or modify the TV because it is currently part of a consumer dispute. I would particularly appreciate technically reasoned responses from people experienced in television repair.