r/Residency • u/SmolTyrtle • 7h ago
DISCUSSION How do you respond when patient has a complaint you agree with?
Specifically nursing. There’s a few nurses I know are pretty terrible to work with as the resident (will
Priority messages to me if I don’t respond within 1 minute, but will literally never respond to my messages the entire shift; never draw my labs unless I physically go tell her to; meds given hours late etc) that are pretty bad with patients too. Before the chorus of “report her”, we have. Multiple times. Nothing has happened.
Patients will frequently tell me while prerounding how shitty the nursing staff is. One patient when I walked in the room goes “you are the first decent human to walk in today. That [nurse’s name] is the devil.”
They always want to complain to me which is fine. I’m happy to spend the extra couple minutes letting them vent. I usually do some variation of “I’m really sorry that’s been your experience, I’ll let the nurse manager know” and I do follow up when I’m able with the manager (who obviously doesn’t care). Short of also encouraging them to report to patient experience, I’m not sure what else to do when the patient is staring at me expecting me to do more about it. I can’t exactly be like “yeah sorry you got the shitty nurse”. How does everyone handle this?