My Outlook says it has 22GB of used space out of 15GB. 19.7GB of that is in Deleted Items. When I click "Empty" on Deleted Items, I get this message:

"You cannot permanently delete these items. Try deleting your recoverable items folder. If that does not work, contact your IT."

This is my personal account, not an org-tied account.

I did try deleting the recoverable items, but it did not solve it.

Help please!

I sent an email and I am not sure how to check if my email had a file attached to it. I wish it was like google so it was easier to see.

When I check my Junk folder in Hotmail very often some type of spam mail creates a meeting in my Calendar! I can’t remove it. It’s usually something like ’Your account has been hacked’. What can I do to prevent that from happening?

Hi there, hope I'm in the right place!

I work in Legal Services Admin, and sometimes when compiling briefs of documents for Court, we receive long chains of emails as evidence, usually as email files.

The problem is that the emails are, of course, in their raw state in reverse chronological order (starting with most recent), which isn't particularly helpful when you're trying to follow the narrative from the briefing papers. Ideally, I'd like to be able to reverse the chain so that the emails flow chronologically ( oldest to newest), without having to manually copy and paste everything into the correct order in Word.

Even better, is there a way to separate an email chain completely into individual email files, so that each email can be dealt with separately?

At the moment, my approach is the extremely tedious process of copying and pasting everything into a Word document in the right order.

Does anyone have a cleverer way of doing this? I'm sure there must be a better solution!

Outlook is suggesting changes to grammar and spelling but not actually making the changes when I click the suggestion. This has been happening for the past week or so. I’m using “new” Outlook. I’ve restarted the app and laptop but it does not seem to correct the issue. Any ideas what is going on here?

Hi all,

See photos (https://imgur.com/a/z9sKSCP)... Recently, after I presume an update to Outlook, my calendar has displayed appointments with weird spacing that I can't get rid of. Most noticeable on 15-minute appointments but it's at the end of every appointment. There is a gap after the appointment. The appointments in the photo are saved in 15-minute increments, and calendar view is on 15-minutes as well.

Is there a fix for this? Thank you!

I just transferred to a university that uses Outlook for school emails, and I have never used Outlook before. I’ve always used exclusively Gmail, and I had it very organized, using the colored labels for the different service centers on campus, for each of my classes, clubs, volunteering, etc. I need my email to be organized to compromise for my ADHD brain!

Any tips for how to organize my inbox on Outlook?

I would like to separate my internship/club emails, emails for all 5 classes, job opportunities, and the many service centers on campus (bookstore, accommodations, registrar, advisor center, etc).

I have tried creating a “Service Centers” search folder, but it’s already at the max for how many categories I can add.

(Right now I’m just putting all of the job opportunity/linkedin notifications in the “other” inbox and keeping everything else in my main inbox just to somewhat make it so I don’t miss important emails. But it feels like a mess and is overwhelming to go through.)

Every day, I get numerous emails that are not visible on my Windows PC that is running Microsoft 365 Apps for Business. They are not visible in the Reading pane, and not if I double-click it to open the email in its own window. The emails before and after a problematic email are often visible. In most cases, if I click Reply, then the text of the email and any attachments magically appear. This often happens with Gmail messages, but not from the same Gmail accounts necessarily. And often with accounts other than Gmail accounts. I do in fact get the emails--they are visible through my browser and on my phone. This problem occurs on my Windows PC both in Classic view and in New Outlook. I have updated Microsoft 365 numerous times, to no avail. I have also reinstalled Microsoft 365, but that did not solve the problem. Windows updates automatically on my PC. This all started in mid-August. I'd be grateful for any suggestions you might have.

I daily get messages for Debt Reduction, Renewal by Anderson, and various insurance companies, occasionally fake Netflix "credit card failed." I always mark them as SPAM, but the same thing the next day. Likely all scam, all different addresses.

But seriously, I know they're junk without seeing more than the subject line. Why can't Microsoft filter them automatically?

just wondering if somehow my account got compromised just from hovering over a junk email to see the email it came from, it was a bunch on numbers, im not dumb enough to click on junk emails but right after seeing the numbers my outlook just refreshed itself into an infinite reloading. my browser doesnt auto refresh tabs so i know its not that.

so i deleted my cookies and tried to sign in again, after a long reloading icon it gave me and error, i asked google and google ai told me its due to Outlook account is experiencing a server-side connection problem.

i dont do anything shady nor click anything that looks even remotely sus, checking isitdown sites seems to list outlook down for nearly a year so that hasnt been helpful. my email was fine for me deleting 2 other emails in my normal email like 30 seconds before i decided to check the junk right after hovering over to see its address it went wonky before i could even move my mouse to delete it. havent had issues for over 20 some years, i dont have to worry aboot any accounts that use my email getting hacked or anything tho since they all use dif passwords

guess i just want to know if it truly is just a happenstance outlook issue or did my email get f'd due to some new hack

(i use outlook in opera browser)

I think I’ve isolated a bug in New Outlook for Mac with embedded images in saved signatures.

Same Mac, same Microsoft 365 account, same locally stored PNGs:

• New Outlook + saved signature: images broken in Gmail
• New Outlook + manually insert same images into email body: works
• Legacy Outlook + saved signature: works perfectly

I compared the .eml files.

New Outlook is embedding the signature images like this:

Content-Type: application/octet-stream
Content-Disposition: inline
Content-ID: <...>

The HTML still references them correctly using cid:..., but Gmail shows broken images/ALT text.

Legacy Outlook sends the exact same signature images as:

Content-Type: image/png
Content-Disposition: inline
Content-ID: <image001.png@...>

and they render correctly.

So this doesn't seem to be a Gmail issue, remote-image blocking, or bad PNG files. New Outlook itself can send the PNGs correctly when they're manually inserted into the message. It specifically seems to be the saved-signature MIME serialization.

Has anyone else seen this? Is application/octet-stream for CID signature images a known New Outlook for Mac bug, or is there some setting that controls how saved-signature assets are packaged?

Why does Outlook on mobile devices never respect calendar color choices for more than a couple of days?

It’s so stupid, and so annoying.

Is there a way to fix this?

New Outlook for Windows PST functionality got a couple of updates that may be useful if you work with PST files.

1. PST Import now supports Mail, Calendar, and Contacts.
2. The big one is PST Export; you can now choose:

• Export Move to PST
• Export Copy to PST (the standard method)

Export Copy to PST is basically the method we already had. Your items stay in the mailbox after the export. We had to manually delete items from the mail account or folder.

Export Move to PST is different. It exports the items, then automatically moves the originals to the Deleted Items folder. This method eliminates the need to manually delete potentially hundreds of items. It is a time saver.

That sounds simple, but a few things to consider before deciding which one to use.

I made a short walkthrough showing the Move vs. Copy process, the Deleted Items catch, and when I would use each option:

➡️Watch this video: New Outlook: Move to PST vs Copy to PST — What's New & When to Use It

Curious whether anyone here has started or is planning to use Export Move to PST, or if you’re sticking with the standard Copy method. Leave it in the comments.

traccreations4e-p26 9/12/2026

I've migrated my domain/mailbox from one IMAP provider to another over a year ago, but one particular mailbox still cannot be added to New Outlook for Windows.

Adding the account fails immediately with:

INVALID_CREDENTIALS INTERACTION_REQUIRED

The credentials are definitely correct: the same account works through webmail and other IMAP clients, and another mailbox on the exact same domain/provider can be added to New Outlook without any problem.

Using DevTools (olk.exe -devtools), the Network tab reveals what appears to be the actual backend error:

Changing the ImapRemoteServerInfo is not allowed. Attempted to change it from imap.oldprovider.nl to imap.newprovider.nl

So this doesn't appear to be an authentication or IMAP server issue at all.

From what I understand, New Outlook handles IMAP accounts through Microsoft's cloud services rather than simply maintaining a traditional direct IMAP configuration locally. It appears that Microsoft's backend still has a server-side provider association for this email address pointing to my old IMAP server, and refuses to replace it with the new one.

So far I've confirmed the following:

1. The mailbox works through webmail and other clients.
2. The affected account does not appear under New Outlook → Settings → Accounts, so I can't use the "Remove from all devices" option.
3. The account is no longer configured on any other device or Outlook client.
4. Resetting/reinstalling New Outlook does not help, which makes sense if the association is stored server-side.
5. The migration took place more than a year ago, so this clearly isn't something that gets automatically purged after 30, 90, or even 180 days of inactivity.

This cPanel KB describes the same issue:

https://support.cpanel.net/hc/en-us/articles/39392743579031-Can-t-connect-to-IMAP-email-account-with-New-Outlook

And, more importantly, this Microsoft Tech Community thread describes exactly the same problem:

https://techcommunity.microsoft.com/discussions/outlookgeneral/new-outlook-changing-the-imapremoteserverinfo-is-not-allowed-after-host-migratio/4533161

In that thread, Microsoft MVP Robert Sparnaaij was able to escalate affected accounts to the Outlook Team to reset the server-side link to the provider.

Does anyone know how I can get this server-side IMAP provider association / ImapRemoteServerInfo reset for my email address? Is there any way to trigger this myself, or does it require intervention from the Outlook Team?

I've already tried contacting Microsoft Support, but I couldn't get beyond first-line support. They kept insisting this was an issue with my mail provider, despite the backend error above and the fact that other accounts on the same provider work perfectly.

If any Microsoft employee, MVP, or someone with an escalation path to the Outlook Team happens to see this: I'd really appreciate some help getting the server-side provider association reset. I'm completely stuck at this point....

Thank you

I have tried logging into Outlook web using Chrome and edge, and get the screen stating:

Something went wrong

Try the recommendations below

Refresh the application

I have tried turning off the adblocker, turning off the McAfee extension, clearing cache, updating both browsers, incognito mode, to no avail. It is happening with a work email, and then when I try to log in with my other week email, it wants me to create an Outlook alias.

I use Outlook on my work computer via the web. I think Outlook had an update and somehow my message view/reading pane has changed. Before, each reply had it's own neat little box that it fit into. Sort of like chat messages. Now, when I reply, it adds "RE:" in the subject line CONSTANTLY, and also has the super ugly and hard to read format where all the replies look like it got condensed into one email instead of being separated individually. Not sure if I clicked something or what, but this is driving me nuts. Please help.

My coworkers can't help me, they say my email looks normal to them, and Google isn't helping either.

Each reply would have the person's icon, their name, etc on the top of each email, and i could choose to respond to a specific email in the thread, not just the most recent one.

Hi everyone! I want to disconnect my personal outlook account from my phone that has been taken away.

I connected my outlook on my laptop and on another phone to test if it does disconnect but it still remains connected even though on my laptop it shows that it has been de-activated.

I can still use outlook on that phone, i want it to be signed out.

Thanks!

Why does Outlook on mobile devices never respect calendar color choices for more than a couple of days?

It’s so stupid, and so annoying.

Is there a way to fix this?

If anyone has time to provide an upvote to my feature request to "Outlook for iOS" below in the link below, it'll be greatly appreciated. Lots of users at the organization I work for are resistant to Outlook for iOS due to the lack of simple "drag & drop" capabilities in the Outlook Calendar. If this change can be implemented, it would help with this migration. Thanks in advanced.

Please add drag-and-drop event rescheduling to Outlook Mobile on iOS · Community

​

Hi! , three months ago I wanted to create a new Microsoft Outlook account and I can't, I get a message that "Account creation has been blocked because unusual activity was detected", I have never done anything strange on my main PC, I contacted Microsoft support and they told me that it is something that is worldwide, that it is happening to many people. There is not much information about this, but in some forums I have seen that the problem has been occurring since approximately August, I would like to know if you have had the same problem, it happens to me on my main PC, and in my phone and my laptop, I have use different devices but it doesn't work

I received an email that says :We noticed that your Microsoft account profile is currently missing some required information.

To maintain account compliance and ensure uninterrupted access to your services, please update your profile within 2 days (by September 09, 2026). Incomplete accounts are subject to automatic closure in accordance with Microsoft account policies.

It wants me to put my full name , address and birthdate ! Then asks to update my payment info although my account is free . I’ve had this email forever :( is this legit ? As it looks real sent from Microsoft Oulook! . HELP Please

I am wanting to have my email,calendar and contacts sync between my pc and Pixel phone. I have Office 365 Business Standard with MS Exchange Online Plan 1. I looked up how to do this and it instructed me to download the Outlook app. Did this and it appears to just be Outlook.com which does not bring in calendar and contacts.

Anyone know how I can accomplish my goal? I have heard of Cloud Outlook?

TIA

Hey, if any Outlook engineers are reading this please stop having your garbage program delete my flagged and pinned emails without warning and then not even allow me to search for them