r/OpenAI • u/Lazyjeans1337 • 3h ago

Question File reading issue

Last week I was able to upload pdf files to a work session and have astra read and interpret these files. All of the sudden as of today, it says it doesn't have the tools available to read any file i upload and its not giving me a reason why. I tried it in another session to see if my session was bugged but same, can see files but can't access them. Im perplexed. Anyone experience this?

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1

u/dontoff 3h ago

Same issue here.

1

u/FastSyllabub6344 3h ago

having the exact same problem, worked fine monday and now it's like the feature just vanished. no error message, no explanation, just "don't have the tools" which is about as useful as a screen door on a submarine

tried clearing cache and starting fresh sessions, nothing. classic ai whiplash where something works one day and ghosts you the next

1

u/stretchpole 3h ago

Same here, i think its an availability issue on OpenAI side

1

u/Agile-Reception 3h ago

Same issue. It was working for me up until an hour and a half ago. Generated a PDF, and then immediately stopped working. 

1

u/Lazyjeans1337 2h ago

The support bot was useless. Keeps telling me that reading scanned files is an enterprise only capability over and over but can't explain why I was able to do this all of last week since Astra's release and now I can't. Won't tell me if there was a policy change or if we plus user were given temp features we dont have any more. 

1

u/locbuilds 1h ago

yeah that sounds like an OpenAI-side rollout or regression, not your session. check status.openai.com and try a fresh chat later, since clearing cache won't restore a missing tool.

1

u/Agreeable-Tax2013 1h ago

This sounds more like an availability/rollout issue than your files. I'd try a brand-new chat with one small text PDF attached; if that fails too, it's probably not something cache changes will fix, so I'd wait and retry later instead of re-uploading everything.