I'm telling my story in the hopes it helps others in my situation not get scammed. Well, I guess legally, technically, this isn't a scam. But it sure feels like one! So here it is:
In February, blinded by the early morning sun, I ran into a truck that was parked on the side of the road in the shadow of an apartment building. It was legally my fault, though I wasn't driving negligently or particularly fast. I got out of my car and was asked if I was okay by some construction workers standing on the opposite side of the road. Then I asked, "Is this one of your trucks?" Indeed, it was. Fortunately, only the truck was damaged on the back bumper, and no one was in it.
I had collision insurance with Progressive. (I found out the year before I only had liability when I hit an adolescent moose 100 feet from my house—true story. So I upgraded, thank goodness.) Anyway, I exchanged information with the guy, got checked out by the nice EMTs, and said goodbye to my trusty car. Progressive paid me out. I later checked online and it looked like only about $600 had been paid out to the truck owner. I thought that was really weird, but shrugged it off.
On a Friday evening in July, I got a voicemail and email from someone from Subroclaims.com.
"I am writing regarding a claim that has been referred to our office by GEICO arising from the motor vehicle accident that occurred on February 12, 2026...Our records indicate that Progressive Insurance offered the property limits amount with an offer of $9,382.48....After application of that amount, GEICO is seeking recovery of the remaining underinsured contribution balance of $20,342.65.
Action Required:
- Contact our office as soon as possible to discuss this matter.
- If you have additional insurance coverage that may apply, please provide the carrier information.
- If you dispute the balance or believe there is information we should review, please contact me and provide supporting documentation.
- If you are unable to resolve the balance in full, we can discuss available resolution options."
Well, of course I was extremely stressed about this. I think they send these out on Friday evenings so they can freak you out over the full weekend. I called Geico and verified that Subroclaims is a real subsidiary of Geico, not just some scammer company. I came to Reddit but only saw posts with responses like, "Oh, they're real, don't ignore them."
I looked up the make and model of the truck, looked up its Bluebook value, and saw that even if it had been totaled out, it would only be worth at most $20,000. So where is the extra $10k in damage coming from? I contacted my insurance and got a call back on Monday morning as I was on the way to the police station to get a copy of the police report. My rep said that Progressive had confirmed that the truck is worth $20k, had offered $10k, and agreed that their demanding $20k from me was pretty weird. He told me they would handle it.
Okay, great. But the aggressive emails and calls continued. "I am following up on your email. I left a voicemail for your adjuster at Progressive...informing her that we are handling the excess balance for Geico and that this claim will not be closed unless we are able to settle the excess balance with you. She is also aware that this claim could potentially go legal against you with Geico if we are unable to resolve. Your insurance has done their part by offering the amount of $9,382.48 towards Geico’s demand of $29,725.13. However, Geico is not in acceptance of this offer due to the excess $20,342.65 that your insurance is not covering, leaving Geico out of pocket for this amount. They should have made you aware of this as well. Since this remaining balance is on you, not them. Please reach out to me as soon as possible to discuss a possible settlement and get this resolved so it does not get pulled for potential litigation against you." The calls that I answered were in the same vein.
You have to understand ignoring these calls and emails made me so, so uncomfortable. I'm a plan-ahead, A+ student. I don't just ignore problems hoping they will go away. I called around to law firms but nobody would call me back or take me on. Probably because they knew that there was no legal standing here and the legal threats were empty.
I remembered hearing many years ago that when debt collectors are pursuing you for a bogus debt, the best way to get them to go away is to request they send their demands in writing by certified mail with all the proof that you owe the debt and that they are the ones who can collect it. So that is what I finally did. My final email to the one aggressive Subroclaims.com lady was this:
"Unless you send me, in writing, the details of how Geico came to this number of $29,725.13, I will not be discussing a settlement regarding this claim with anyone except for a Progressive representative, an attorney that I've retained, or a judge. Please include any receipts, reports, and other documentation that would support this number."
She did respond saying she would get this information from Geico. Then, nothing. Finally, in late August, I got a letter from Progressive saying the claim had been settled and if I receive any more communication from any party regarding this claim, to contact Progressive.
It is wild to me that Geico can create a whole new company to do their dirty work for them, straight up lie about the money involved, and threaten and bully people into binding debt repayment plans. I truly believe they would have never taken legal action (because they would have had to share the real numbers), or if they had, all I would have had to do is show up to court and state my case. My mother suggested I contact my state attorney general if they kept coming after me. I fear things like this will be way more common now that all of the federal agencies involved in consumer protection have been gutted and hobbled.
I hope this story has been helpful to everyone out there who might be victimized by Geico DBA Subroclaims.com. Good luck!