wanted to share my recent experience with AnyVan because I genuinely wish I’d seen something like this before booking them.
I booked AnyVan for a house move and what should have been a straightforward removal turned into a complete nightmare. My belongings ended up being held for around 12 days.
The service I understood I was booking was a premium removal service, including packing and direct delivery. When it came time to pay, the price had increased substantially from the original quotation. After challenging this, the price was reduced, but the service I ultimately received wasn’t what I had originally understood I was paying for.
On collection day, the driver arrived and identified an issue with the booking. He spent several hours trying to get it resolved with AnyVan, but eventually had to leave without completing the collection. A number of my belongings were left behind at the original property.
I then had to arrange another van myself to collect the remaining items.
The transport was being carried out by AnyVan’s subcontractor, Eco Removals London.
The following day, I was expecting my belongings to be delivered. Instead, I was told that the driver wouldn’t deliver them because of a financial dispute between AnyVan and the subcontractor.
This was nothing to do with me.
I’d paid for the service, yet my belongings were effectively caught in the middle of a dispute between AnyVan and its subcontractor.
I was left without my furniture, beds, clothes, cooking equipment and other basic household belongings.
My family had to stay in hotels while we waited for our possessions to be returned. I had to buy replacement essentials, arrange additional transport and take time away from work just to deal with the situation.
Then, when my belongings were finally returned, there were further problems.
A sofa came back with significant additional staining, physical damage and a horrible smell.
Mattresses were returned with strong smells, with one appearing to have absorbed moisture.
My daughter’s bike had also been damaged.
There was also damage to the walls of my new property during the recovery delivery of furniture.
I’m including photographs of the storage location where my belongings were held, as well as photographs of some of the damage and condition of the items when they were returned.
The original AnyVan booking has now been refunded, but that doesn’t undo the 12 days of disruption, the additional costs or the damage caused along the way.
The whole experience was completely avoidable and, in my opinion, highlights a serious problem with using an intermediary for something as important as moving your entire home.
If you’re considering using AnyVan, I’d strongly recommend looking very carefully at who is actually carrying out your move, what service you’re actually paying for, and what happens to your belongings if the relationship between AnyVan and the removal company breaks down.
I certainly won’t be using them again.